Provide smooth onboarding and top-notch service right inside your SaaS product. Not only can your clients work together as a team in your product, but you can speak to users directly using live chat, annotations, and more.
Intuitive for users: Speak to your users exactly how they already collaborate with their team. No new interfaces to learn, or tools to use– personalized customer support and account management is just an @mention away.
Team-friendly support: Your users and their teams can view every message from your company, so no one needs to ask then same question twice. Empower users to solve their own queries, and free up your client-facing teams’ time.
Onboard faster: Seeing exactly where your users are, and being able to annotate and chat on the same page, allows your client-facing teams to give customers more immediate, and better, responses. No more waiting for them to send a screenshot or hopping on a quick call.
How does it work?
Better than live chat
Users simply @mention the name of your company or their account representative. Then, your company or specific people can chat, annotate, and add attachments directly with their clients as they onboard, discover features and become super users.
What does it replace?
Intercom: Don’t make your clients 🙄 with a chatbot. Ditch generic messages for the ability to see exactly where your key clients are and provide better client service
Emails: Go beyond emails with screenshots and long explanations, be side-by-side in the product with your key clients
User frustration! Frustrated users churn. Come to the rescue before that happens to turn them into loyal advocates and superusers.
How does set up work?
Easy and customizable
Once you’ve added collaboration, customize the look and feel of your in-context support in our developer console. Connect your ticketing system, Zendesk, or Slack, or check messages in our support inbox.