Introducing Cord for Client Success
↳ One of your most highly requested features is here. With Cord for Client Success, not only can your users work together as a team, but your client-facing teams can also speak to users directly to provide account management or customer support in the same place.
↳ Allow your users to invite their teams to your SaaS with engaging, easy-to-understand email invites. You're totally in control of the invite flows, so when your clients share a page, you can benefit from the growth.
↳ Email invites were key to Miro's 300% YoY growth.
Slack integration improvements
↳ Users can share messages or invite people to collaborate in your product via Slack. When a user gets a Slack with a link to an annotation or message in your product, clicking that will take them to exactly that annotation or message, open within your product, automatically. Hello, more Team-led Growth 👋
↳ We've even gotten special permission from Slack that lets messages come directly from your users rather than a bot. Because who wants to talk to a bot? ❌🤖
- Emoji reactions: React to any message with whatever emoji your ❤️(or 💛💚🖤🧡) desires.
- Resolve threads: When someone resolves a thread, a notification is sent to everyone following the thread’s inbox. You can also see that the thread is resolved in the thread itself.
- Refreshed look and feel: The Cord team is busy refreshing your collaborative features' look and feel– improved menu, simplified inbox, clearer threading, and more. Updates coming soon.
Must read (or watch!): The Ultimate Build vs. Buy Framework
↳ To build or not to build (in-house)? That is the question that all SaaS product and engineering teams face when beefing up product features. So what’s best when?