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Launch notes Add smooth onboarding and top-notch service right inside your SaaS product

Learn about Cord for client success, Slack integration improvements, emoji reactions, resolving threads, and more

 Add smooth onboarding and top-notch service right inside your SaaS product

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Introducing Cord for Client Success

One of your most highly requested features is here. With Cord for Client Success, not only can your users work together as a team, but your client-facing teams can also speak to users directly to provide account management or customer support in the same place.

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Allow your users to invite their teams to your SaaS with engaging, easy-to-understand email invites. You’re totally in control of the invite flows, so when your clients share a page, you can benefit from the growth.

Email invites were key to Miro’s 300% YoY growth.

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Slack integration improvements

Users can share messages or invite people to collaborate in your product via Slack. When a user gets a Slack with a link to an annotation or message in your product, clicking that will take them to exactly that annotation or message, open within your product, automatically. Hello, more Team-led Growth 👋

We’ve even gotten special permission from Slack that lets messages come directly from your users rather than a bot. Because who wants to talk to a bot? ❌🤖

Add the Slack integration

Add polished collaborative features

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Must read (or watch!): The Ultimate Build vs. Buy Framework

To build or not to build (in-house)? That is the question that all SaaS product and engineering teams face when beefing up product features. So what’s best when?

Learn the 7 considerations

Abby Barsky

Published

Feb 1st, 2022

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