Cord for Client Success

Provide smooth onboarding and top-notch service right inside your SaaS product. Not only can your clients work together as a team in your product, but you can speak to users directly using live chat, annotations, and more.

    Chat with your clients

     

    Meet people where they are

      Intuitive for users

      Speak to your users exactly how they already collaborate with their team. No new interfaces to learn, or tools to use– personalized customer support and account management is just an @mention away.

      Team-friendly support

      Your users and their teams can view every message from your company, so no one needs to ask then same question twice. Empower users to solve their own queries, and free up your client-facing teams’ time.

      Onboard faster

      Seeing exactly where your users are, and being able to annotate and chat on the same page, allows your client-facing teams to give customers more immediate, and better, responses. No more waiting for them to send a screenshot or hopping on a quick call.

      How does it work?

        Better than live chat

        Users simply @mention the name of your company or their account representative. Then, your company or specific people can chat, annotate, and add attachments directly with their clients as they onboard, discover features and become super users.

        What does it replace?

          Intercom

          Don't make your clients 🙄 with a chatbot. Ditch generic messages for the ability to see exactly where your key clients are and provide better client service

          Emails

          User frustration

          How does set up work?

            Easy and customizable

            Once you’ve added collaboration, customize the look and feel of your in-context support in our developer console. Connect your ticketing system, Zendesk, or Slack, or check messages in our support inbox.