Getting started

What is Cord?

Cord makes products multiplayer. Cord’s software and APIs add a set of continuously evolving asynchronous and real-time features that teams love: chat, presence, annotations, integrations with task managers and Slack, screen recordings, audio messages, live co-browsing and video chat.

How do I start using Cord?

Once you've added collaboration powered by Cord to your product, a small circular icon will appear on the bottom right of any pages you define in your product. Your users will be able to access this straight away, without any separate log in. To open and close the collaboration sidebar, simply click on the circular icon.

If you are looking for how to add Cord to your product, start here.

How do I start a thread?

Click the circular icon to open the sidebar. Then, you can begin composing your message by selecting the Aa button on the bottom right.

How do I invite a teammate to collaborate with me on Cord?

To invite a teammate using a comment, type the @ sign then their name (no space between them, like this: @Harriet).

To invite a teammate by assigning them a task, type the + sign then their name (no space between them, like this: +Harriet).

Whichever way you invite a teammate, they will receive a notification in Slack inviting them to join Cord.

How do I edit my profile?

Click the gear icon to the left of the face pile (your and your teammates' photos in the top right of the sidebar). From there, you can change your photo and edit your name as well as adjust other settings.

How does pricing work?

For more information on pricing, head to our pricing page and pricing FAQ: https://cord.com/pricing.

Chatting and annotating with Cord

How can I subscribe or unsubscribe to a thread?

You can subscribe or unsubscribe to any thread by clicking the bell icon to the right of the "Reply to thread" composer. Unsubscribing means you won't receive any notifications about new messages in this thread in your Inbox or in Slack, except if someone @mentions you.

How can I keep track of all the conversations and tasks in Cord?

You can keep track of any conversations you were a part of or tasks assigned to you by looking at your Inbox. You can access your Inbox towards the top of the sidebar, to the right of Current page.

How do I annotate a page using Cord?

To annotate a page, click the highlighter icon in the bar towards the bottom of the sidebar. Or, start composing a message and select the highlighter icon underneath "Type a message..." You can annotate text by highlighting text or annotate visuals by clicking to drop a pin.

Connecting Slack, task managers and other tools

Can I log in with Microsoft Teams or Google Suite?

Right now you can only log in to Cord with Slack or one of our partners. Microsoft Teams and Google Suite support are coming soon.

How do I connect my task manager?

Select Create task from the black bar near the bottom of the sidebar; it's the clipboard icon. That will take you into the composer where you can select the clipboard icon next to the word Task to open up the menu. There you can connect Asana, Jira or Linear.

How do I create a task from Cord?

Select Create task from the bar near the bottom of the sidebar; it's the clipboard icon. Or, start composing a message and select the clipboard icon underneath "Type a message..." There you can type the task and choose which task manager you'd like to use (Cord will save your preference).

How do I choose which project or board I want the task to go to?

After you create a task, you will see an icon of sliders to the right. Select that to choose various task settings, including the project and priority.

Which task managers does Cord integrate with?

We integrate with Asana, Jira and Linear. To request another task manager, send us an email.

What data does Cord receive from Slack?

One of the valuable features of Cord is Slack mirroring; Here's how it works: When you @mention someone or share a message to Slack, the person @mentioned or anyone in your Slack organization can reply in thread on Slack, and that message is mirrored as a reply in the Cord sidebar, centralizing the information. We do not download your Slack messages, and have no access to messages shared in private channels or direct messages. If you have further questions, we'd like to hear more about your use case and clear any of those up for you. You can learn more about what information we get from Slack on our blog: https://cord.com/blog/slack.

Creating tasks with Cord

How do I create a task from Cord?

Select Create task from the bar near the bottom of the sidebar; it's the clipboard icon. Or, start composing a message and select the clipboard icon underneath "Type a message..." There you can type the task and choose which task manager you'd like to use (Cord will save your preference).

How do I assign a task to myself or a teammate?

To assign a task to yourself or a teammate, type + their name, with no space like so: +Anna Tate.

Privacy and security

How can I tell when someone is on the same page as me?

You'll be able to see anyone who's viewed that page in the top right hand corner of the page. If their photo glows, they are actively viewing that page. You can also hover over their face to see the last time they viewed the page.

Can my team see what webpages I visit?

Your team can only see which webpages you visit if you decide to start a conversation on that page. Otherwise, it remains private.

What about webpages or tools with private information?

If someone doesn't have access to a form, they won't be able to access it from Cord, nor see any annotations unless they are shared to Slack, similar to a screenshot.

What appears in All on Cord?

Conversations that your teammates are having on other pages and tools will appear in All.

Does Cord sell my data?

No, and we never will. Our business model is to sell our Collaboration, Support and Broadcast APIs to other software products.

How secure is Cord?

We take your users’ security as seriously as you do. That's why we have security-minded engineers from leading tech companies like Google, Facebook and Adobe on our team. Our process is rigorous: We use industry-grade encryption and offer advanced security features based on your needs and product. For example, our Premium plan includes private S3 buckets and privacy-aware screenshots and each SaaS vendor decides where Cord appears on their product.

You might be interested in checking out our Terms of Service and Privacy Policy too.

Adding collaboration to your product

How can I add the Cord collaboration sidebar to my product?

Glad you asked! We would love to help you make your product multiplayer. You'll find more information on the Cord homepage, features and pricing pages. If you'd like to chat to a member of our team, we'd be happy to hear from you.

What is the advantage of integrating vs asking my users to download the extension?

Adding Cord to your product through an integration enables you to add Figma-like, native collaborative features all in a single line of Javascript. The integration is full of everything teams need: chat, presence, annotations and integrations with task managers and Slack. The Collaboration API will continuously evolve and improve.

By integrating with Cord, your users can start collaborating without creating a separate Cord account. You can also customize several elements of the sidebar to match your brand's look and feel.

Set up a chat with our team to learn more.

Can Cord be whitelabeled?

We want your product's collaboration experience to feel seamless so your users can start working together right away. You can customize the colors of the launch button and sidebar. You also control the messages that appear when users set up the collaboration, making sure it matches your brand's voice and tone.

Getting help

How can I get customer support about the sidebar?

You can always get contact support by emailing us at support@cord.com.

How can I leave feedback?

We love feedback! Thanks in advance. You can submit feedback by accessing your settings page in the sidebar and selecting "Leave feedback" or by emailing us directly at support@cord.com.