7IM on cord

7IM

Training & Competence Manager

External position
London, UK
Hiring internally for 7IM?
Finance · Investment
We’re an investment management business that helps advisers manage their clients’ capital to meet their financial needs.
Posted
a week ago
Checked
cord regularly checks that external positions are still open
7 hours ago

Skills & Experience

Job roles: Human Resources
Experience level: Mid, Senior, Lead
Core skills considered: Building Teams, Business Analysis, Business development, Business Development Strategy, Communication software
Other skills considered: Corporate finance, Corporate tax submission, Data Protection, Regulated business exp

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Training & Competence Manager is responsible for the practical delivery and ongoing management of the Training & Competence framework, with a particular focus on ensuring Advisers and colleagues in regulated or client-facing roles can evidence the knowledge, skills and behaviours required to perform effectively. The role is hands-on, supporting the day-to-day operation of T&C activity, delivering assessments, maintaining accurate records, providing feedback and working closely with the Private Wealth business to embed consistent standards across advice, competence and professional development.


Responsibilities

  • Support the day-to-day delivery of the Training & Competence framework, ensuring activity is practical, timely and aligned to business needs, particularly for Advisers and key regulated roles
  • Apply regulatory and internal T&C requirements in practice, helping the business evidence that Advisers and Certified Persons remain competent to perform their roles
  • Design, deliver and manage practical training activity that supports Advisers, managers and colleagues in regulated or client-facing roles to build and maintain the required knowledge, skills and competence
  • Work closely with Private Wealth, Compliance, People and external training providers to develop and deliver high-quality training content that addresses real business and adviser development needs
  • Tailor training and support to the specific needs of different advice roles, business areas and levels of experience, with a particular emphasis on the Private Wealth adviser population
  • Provide timely MI and practical insight to managers so they can understand completion, engagement, competence risks and any follow-up action required
  • Carry out regular competence assessments for Advisers and relevant regulated roles, including role plays, observations of client meetings, product testing and knowledge assessments
  • Assess initial and ongoing competence of new and existing Advisers, documenting outcomes clearly and making practical recommendations to support FCA Certification sign-off where appropriate
  • Undertake hands-on assessment activity, including live or recorded client meeting observations, supervision of knowledge testing, review of CPD logs and checks of supporting T&C evidence
  • Provide clear verbal and written feedback to Advisers and managers, ensuring actions are recorded, followed up and reflected accurately in individual T&C files and scorecards
  • Develop and support Adviser Improvement Plans for advisers who demonstrate low suitability scores, knowledge gaps or other competence concerns
  • Work directly with advisers and their managers through improvement plans, setting clear objectives, timelines and practical support to help address identified issues
  • Support the Advisers in areas of weakness, including file construction, knowledge gaps &/or difficult client interactions
  • Maintain accurate and up-to-date T&C records, including assessment outcomes, feedback, action plans, CPD evidence and supporting documentation
  • Use T&C data and MI to identify themes, gaps, trends and actions required across the adviser population, particularly within Private Wealth
  • Produce practical reporting for managers and leadership, highlighting competence themes, overdue actions, emerging risks and areas where further support or intervention may be required
  • Support the annual SMCR certification process by collating competence evidence, reviewing T&C records, identifying gaps and helping managers evidence that Certified Persons remain fit and proper
  • Work with the Head of People, Private Wealth and Compliance Managers to ensure the SMCR review process is completed on time, supported by clear evidence and aligned to regulatory requirements
  • Demonstrate the organisation's Vision, Purpose, Values, and promote role model behaviour in the company
  • While not directly interacting with customers, your actions should align with upholding the FCA's Consumer Duty principles, thereby ensuring the business acts in good faith to retail customers and helps support them to pursue their financial objectives
  • Work with Senior Management to ensure the T&C Scheme is relevant and remains fit for purpose

Knowledge

  • Up-to-date awareness of regulatory and internal procedure requirements for those providing investment advice.
  • Understanding of the principles and practices for identifying and advising on investment needs, including initial and ongoing suitability requirements as per the 7IM Suitability process, and proper documentation of these processes.
  • Comprehensive knowledge of the investment management industry, including portfolio construction, asset allocation, UK and overseas investment markets, performance measurement, and regulatory responsibilities.
  • Awareness of changing trends within the industry and an appreciation of the opportunities and challenges of working with external financial planners.

Qualifications

  • Level 4 CII / CISI RDR qualified
  • Experience of clients' wider needs, including Mortgages & Protection, desirable but not essential
  • Appropriate experience and training to provide Regulated Supervision. Supervision qualification desirable but not essential
  • Eligible to apply for a Statement of Professional Standing to Provide Regulated Supervision in a live client environment (TBC)

Skills/Other relevant information

  • Strong practical experience in Training & Competence delivery, adviser assessment, record-keeping, and supporting regulated advice businesses, ideally within Private Wealth or financial planning
Training & Competence Manager at 7IM
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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