cord

Mission

cord's mission is to increase the number of people doing their best work.

We make that happen by enabling the most simple transaction on earth - a conversation. Creating a space for meaningful conversations to take place means ensuring that the space is a safe one.

This means we have a zero tolerance approach to any type of abuse, discrimination, unsafe behaviour or any other violations of our guidelines. By continuously holding ourselves and all cord users to the same high standard, we strive to ensure that everyone has the same opportunity to truly be themselves and do their best work.

Conversation values

cord is a place that people can trust and that feels safe. For this to happen, our users must treat each other with respect. Our 3 conversation values are built around these principles.

Respect
  • Do not be hateful or discriminatory.
  • Do not harass, abuse, bully, troll or cause unjustified nuisance.
  • Do not write statements that are defamatory, libellous, or untrue.
  • Do not engage in unwanted advances.
  • Do not write statements that are obscene, pornographic, violent or otherwise may offend human dignity.
Trust
  • Do not create a fake profile, use falsified information about yourself or otherwise misrepresent your identity.
  • Do not use cord to promote third party services.
  • Do not share images of or information about other people without their consent.
  • Do not reveal anyone else’s private information (doxing).
Safety
  • Do not message or post content involving harmful or shocking material.
  • Do not engage in, encourage or facilitate any illegal activities such as threats of violence or terrorism.
  • Comply with the law and respect the rights of other users and of cord.
  • Do not access cord in an unauthorised manner.

Reporting

With the help of our users, cord moderates content and takes appropriate actions in relation to those who do not respect the conversation values.

Behaviour and content can be reported by users or our Trust & Safety Team and/or their automated tools. If you see something you think might violate our policies or makes you feel unsafe, please report it to us.

In every conversation you have two options - you can report the user or you can report and block them. If you did not block the user when first reporting them, you still have the option to do that later.

When submitting your report, you can pick from the list of proposed reasons or choose the ‘something else’ option if you do not see what you are looking for exactly. You will then have space to describe the precise reason for the report. If at any point you would like to contact us to give additional details, you can do so at trustandsafety@cord.com.

All reports are anonymous; the other user will not be notified that you reported them. If you block a user, they will see in the conversation that they have been blocked.

Review & Enforcement

Every report is reviewed by our Trust & Safety Team. We will reach out to confirm the receipt of your report. We typically will only follow up in situations when we need more information on our investigation, but please rest assured that we will thoroughly review your report.

When identifying a violation of our terms and policies, we will take the necessary action, which may include:

  • Informing a user that a violation of cord’s terms was identified and the may have to adjust their behaviour in order to not be penalised in the future;
  • Temporarily or permanently suspending an account;
  • Removing an account from cord.

Based on the severity of the offence and the number of prior reports, an account suspension can be for a defined amount of time or be a permanent one.