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We are Cord (www.cord.com). Our full company name is Radical HQ Ltd, and our registered office is located in the United Kingdom.
If you would like to contact us with a question about how we use your data, you can do this is by sending us an email at info@cord.com.
We may use your personal information to permit the operational functioning of Cord and features thereof (“business purposes”). In this case, your personal information will be processed in such a fashion that is necessary and proportionate to the business purpose for which it was collected, and strictly within the limits of compatible operational purposes.
We may also use your personal information for other reasons such as for commercial purposes, as well as for complying with the law and defending our rights before the competent authorities in case our rights and interests are threatened or we suffer actual damage.
In particular, we use your personal information for the following purposes:
Internet Information: Browser Make & Version, Browsing Behavior, Device Used, Links Clicked, IP Address, Message Transcripts, Third-Party Tokens, Website Content
Identifiers: Email Address, Picture / Photo, Name, Job Title, Company Name, IP Address, Message Transcripts
Biometrics: Picture / Photo
Employment Information: Job Title, Company Name
Analytics & UX Providers
Authentication Providers
Cloud Hosting Providers
CRM Software
Email Marketing Platforms
Website Optimization Platforms
Customer Support Software
Communication Platforms
Form Builders
We collect personal information based on a number of legal basis including:
We obtain your personal information when you provide it to us (e.g., where you contact us via email or telephone, or by any other means). For example, you directly provide your personal information through your submissions or requests made via www.cord.com.
We also receive personal information indirectly when you navigate www.cord.com, as personal information about you and usage details are automatically observed and collected (such as device type, operating system, browser type, browser settings, IP address, language settings, dates and times of connecting to www.cord.com and other technical communications information).
In particular, we collect your personal information from:
Forms
Analytics tools & Software
Surveys
We store your data in United Kingdom and United States of America
We will only retain your personal information for as long as we need it.
We consider the nature, sensitivity and purpose we collected your data for when deciding when it’s time to delete it. We will in some cases keep your data for longer periods of time than necessary for the original purpose we collected it for if we need to do this to meet our legal, accounting or regulatory requirements.
To exercise the rights described above, you need to submit your verifiable request to us by: writing us an email at the contact details provided in this document, or, if it is the case, follow the specific instructions provided on www.cord.com
If our business is sold, we will transfer the personal information we hold about you to the buyer of our business. We do this because we have a legitimate interest to ensure that our business can be continued by the buyer.
Whenever we transfer your personal information outside of the UK and the EU, we ensure it receives additional protection as required by law. To keep this privacy policy as short and easy to understand as possible, we haven’t set out the specific circumstances when each of these protection measures are used. You can contact us at info@cord.com for more detail on this.
We’ve worked hard to create a notice that’s easy to read and clear. But if you feel that we have overlooked an important perspective or used language which you think we could improve, please let us know by email at info@cord.com. Your feedback and suggestions on this notice are welcome. This privacy policy was last updated on 2020-07-23.
We may change or update this Notice periodically. When we do, we will post the revised Notice on this web page indicating when the Notice was “Last Updated.”