Arbuthnot Latham on cord

Arbuthnot Latham

Banking Operations - Manager, Cards & Open Banking

External position
London, UK
Hiring internally for Arbuthnot Latham?
Banking · Investment
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Posted
5 days ago
Checked
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3 days ago

Skills & Experience

Job roles: Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Process management
Other skills considered: Stakeholder Management, Performance/paid

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

Job Description

To be responsible for the day to day leadership and management of the Cards and client facing Open Banking function for Arbuthnot Latham. The primary objective in this context is to optimise all operational aspects of Card and client facing Open Banking Operations of the Bank in order to deliver a high quality service to Arbuthnot Latham clients.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules


Key Responsibilities

  • Leadership of the Cards and day to day Open Banking operations, including: Dealing with TPP queries and act as a central liaison point of client and TPP contact; All cards related matters including Card app and upgrades.
  • Part of the overall operations management leadership team.
  • Operate and manage in accordance with business strategy.
  • In conjunction with the Cards & Payments Manager, develop and maintain an effective organisational structure for own team that meets current and anticipates future business needs.
  • People management, motivation, performance management and development, including managing through others, in line with Bank policies and standards.
  • Ensure all internal, scheme and regulatory reports are submitted on time.
  • Assist with the development and roll out of new initiatives as required.
  • Develop and maintain an effective suite of operational services required to support the Cards and (Open) Banking area of the Bank ensuring these develop and grow with business needs.
  • Service delivery of a first class capability, achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis.
  • Review invoices against expected volumes ensuring that there is a direct correlation between services consumed and fees charged by our suppliers.
  • Ensure compliance with card scheme and regulatory requirements.
  • Develop team members to provide sufficient cover of roles / duties to allow for staff absence and ensure daily work / duties are completed within SLA's and to expected level of quality.
  • Ensure all reports such as card scheme quarterly certification are submitted accurately & on time and assist with the submission of FCA regulatory report REP020 where required.
  • Optimise use of and deliver value from operational & IT infrastructure.
  • Deliver efficient processes that meet the balance of needs between maximum client experience and maximum efficiency within an agreed risk appetite.
  • Ensure effective collaboration with internal and external suppliers and partners to meet business needs and ensure appropriate delivery of service levels.
  • Arrange, conduct and record Quarterly Business Reviews of key suppliers in line with requirements set by Supplier Management.
  • Develop and maintain a plan for the function that supports the business and is aligned with business strategy.
  • Drive internal projects and local continuous improvement.
  • Ensure area operates to agreed time quality and cost parameters.
  • Maintain an awareness of relevant external and competitor trends and use to drive improvements.
  • Ensure delivery of a seamless client service.
  • Actively and continuously drive service and quality standards front to back.
  • Champion the brand and related standards.
  • Act as the conduit and manager of communications.
  • Own and maintain relevant intranet and website content and business documentation.
  • Oversee and monitor the collation of KPIs/MI, analyse trends and proactively drive remedial or improvement actions.
  • Track, monitor and follow the progress of action items that emanate from internal committees as detailed in the Bank's Governance Manual in order to ensure that key deliverables are achieved within set time frames.
  • Collate, prepare and distribute appropriate briefing materials for key deliverables, ensuring that appropriate follow‐up actions are taken.
  • Champion the risk culture in the team, ensure procedures are fit for purpose (to internal and regulatory standards) documented understood and used.
  • Identify risk areas for key processes and create a robust control framework ensuring that controls are suitable and effective. Testing and sample checking to be completed within agreed parameters, monitor and report on adherence taking remedial action to address failures.
  • Ensure own and team adherence to business policies and standards.
  • Liaise with Controls team and conduct regular reviews of FLOD testing to ensure that standards are being met and that no issues are arising.
  • Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Key Interfaces

  • Director of Credit and Payment Operations.
  • Head and Directors of Private Banking.
  • Executive Committee members and Functional Heads and relevant reports, senior and middle management of Arbuthnot Latham & Co Ltd.
  • Head of Cards & Payments
  • External suppliers with lead responsibility for our card's suppliers.

Knowledge / Experience / Skills

  • Extensive banking and cards business knowledge.
  • A background at a management level in a comparable type and size of business.
  • Demonstrable track record in developing and delivering operational services.
  • Excellent understanding of the high net worth market in the UK and overseas and appropriate knowledge of the Regulatory environment.
  • Demonstrable experience of relevant risk, compliance and business control aspects.
  • Strong ability to work in a matrix management and virtual team environment.
  • Experience of system implementation is desirable.
  • Have an understanding of Open Banking

Qualifications

  • Relevant subject matter or equivalent business qualification.

Competencies

  • Team Working
  • Performance Focus
  • Planning and Reviewing
  • Developing Others
  • Judgement and Problem solving
  • Creativity and entrepreneurial thinking
  • Communication skills and confidence

Company Benefits

  • Agile working
  • Competitive salary, pension & holiday allowance
  • BUPA Health cover
  • 4 x Life Assurance
  • Discretionary bonus
  • Market leading maternity/paternity and menopause policies
  • Flexible benefits
  • Income Protection Scheme
Banking Operations - Manager, Cards & Open Banking at Arbuthnot Latham
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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