CACI on cord

CACI

Client & Project Governance - Account Manager

External position
London, UK
Hiring internally for CACI?
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
1 hour ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, Client relations, Customer service
Other skills considered: Customer support, Communication software, Stakeholder Management, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As part of the Client services team, you will work on a portfolio of key clients across sectors including Financial, Retail, Leisure and Public Service, to deliver against commercial, strategic, and client satisfaction targets. The role involves:

  • Building, managing and developing client relationships and understanding their marketing strategies
  • Development of account plans and solutions to your clients' strategies
  • Growing the breadth and depth of services provided to your clients
  • Overseeing the delivery of projects (from simple data delivery, CRM, website hosting and support and, Digital Marketing, to complex technology, analytical or strategy projects)
  • Leading client facing meetings and drafting commercial documents and proposals (supported as necessary by your Account Director)

You will be working to understand clients' business needs and work collaboratively across internal teams to deliver best in class solutions. A CACI Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills and a detailed knowledge of the full range of CACI's capabilities.


Responsibilities

  • Day-to-day support and management of 5-6 client accounts.
  • Understand your client's business, objectives and performance and, build industry awareness and knowledge.
  • Provide front line support and act as the primary CACI point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
  • Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
  • Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
  • Review delivery against the client's SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
  • Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
  • Build and manage client relationships at all levels based on trust and respect.
  • Be responsible for your account commercials and profitability.

Skills and experience

  • Genuine passion for technology and innovation and experience of working within a digital/technology company
  • Strong understanding of UX, digital transformation, technology and how it can be used to solve business' challenges
  • Excellent interpersonal skills to maintain good relationships with the team and clients, and the ability to solve problems or resolve conflicts calmly and professionally should they arise
  • Proactive individual who has a solution-focused mindset.
  • Detail oriented and results driven with a good commercial mindset
  • Strong organisation and facilitation skills and passionate about delivering quality work for your clients.
  • Excellent written and verbal communication skills including negotiation skills.
  • Structured and clear thinker: ability to prioritise a demanding workload.
  • Commercial management including revenue forecasting experience ideal.
  • The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery.
Client & Project Governance - Account Manager at CACI
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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