Checkout.com on cord

Checkout.com

Group Product Manager, Fraud

External position
London, UK
Hiring internally for Checkout.com?
FinTech · Payments
Our mission is to enable businesses and their communities to thrive in the digital economy.
Active
over 6 months ago
Posted
6 days ago
Checked
cord regularly checks that external positions are still open
11 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Lead
Core skills considered: Product Management, Business Analysis
Other skills considered: Stakeholder Management, Building Teams

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Checkout.com helps businesses thrive in the digital economy by making payments work better. Fraud is central to that mission: we need to protect our merchants and Checkout without blocking good customers or adding unnecessary friction.

We are looking for a Group Product Manager to lead the fraud domain across Payment Performance. You will own the strategy for building our fraud engine with real-time models, controls and decisioning capabilities that protect Checkout and the products built on top of it.

The ambition is to build a best-in-class fraud platform: one that performs at the highest level, adapts as fraud changes and works equally well for merchants as it does to protect Checkout. Protecting Checkout from fraud has significant value for the overall payment performance,

This is a portfolio leadership role. You will lead several Product Managers, co-own the Fraud Data Science roadmap and work closely with Engineering, Analytics, Fraud Operations and Design. You will also spend time with some of the world's most sophisticated merchants to understand their fraud challenges, prove value and shape what we build next.


What you'll do

  • Create one product vision and roadmap across merchant fraud products, real-time decisioning and Checkout-wide protection.
  • Decide where we need to close core gaps and where we can build differentiated capabilities that change the basis of competition.
  • Balance merchant fraud, Checkout losses, acceptance impact, FDP revenue and operational effort when setting priorities.
  • Define how our fraud capabilities should support Enterprise merchants, Platforms, SMBs and other Checkout products as their needs evolve.
  • Improve the performance, coverage and resilience of our real-time fraud decisioning.
  • Build products that let merchants choose the right level of control: configure their own protection, act on intelligent recommendations or delegate decisions to Autopilot.
  • Build a platform that enables our internal teams to investigate and respond to fraud trends and fraud attacks, then turn this into better protection for Checkout and our merchants
  • Strengthen how merchants monitor, explain and improve fraud decisions through better controls, recommendations, alerting and investigation experiences.
  • Expand protection against new fraud types using better data, specialized models and faster learning loops.
  • Co-own the Fraud Data Science roadmap and outcome metrics with the Data Science leader.
  • Ensure Product chooses the right problems, customer outcomes and trade-offs while Data Science owns methods, model quality and scientific rigor.
  • Connect model performance and platform investment to visible merchant and business outcomes.
  • Build the feedback loops between models, merchant products, analytics and operations that allow our protection to keep improving.
  • Guide investment toward capabilities that improve fraud performance at scale, not technical progress in isolation.
  • Own the product economics of the fraud portfolio, including value measurement, investment cases, adoption strategy and input into packaging and pricing.
  • Partner with teams across Checkout include Commercial and Product Marketing to turn complex fraud capabilities into a clear merchant proposition.
  • Build credible ways to demonstrate the value of our fraud products before and after launch.
  • Work with Risk Operations to define clear boundaries, handovers and feedback loops between automated transaction decisions and account-level operations.
  • Lead, coach and develop Product Managers across the fraud portfolio.
  • Give teams clear ownership, goals and decision rights while building a strong shared purpose.
  • Create an effective operating model across Product, Engineering, Data Science, Analytics, Design and Fraud Operations.
  • Align senior stakeholders around evidence-based priorities, investment choices and trade-offs.

What success looks like

  • United FDP, Autopilot, core fraud decisioning and Checkout protection behind one strategy, metric framework and roadmap.
  • Improved measurable fraud performance while managing the impact on acceptance, Checkout losses and operational effort.
  • Closed priority product gaps and made the merchant fraud experience more competitive and coherent.
  • Established a stronger joint operating model across Product, Data Science, Engineering and Fraud Operations.
  • Built a high-performing team of Product Managers with clear accountability across the fraud domain.

What we're looking for


Essential

  • Deep experience building fraud or risk products in payments, fintech, commerce or another high-volume decisioning environment.
  • Strong understanding of fraud models, rules, controls and the trade-offs between fraud prevention, false positives and customer experience.
  • A track record of setting strategy and delivering outcomes across multiple related products or teams.
  • Proven success leading and developing Product Managers.
  • The ability to bring clarity and structure to complex, ambiguous problem spaces.
  • Strong quantitative judgment and experience using model performance, experimentation and financial analysis to make decisions.
  • Credibility with Engineering and Data Science teams building real-time, ML-powered products.
  • Commercial judgment and the ability to connect technical capabilities to customer value, adoption and sustainable business outcomes.
  • Clear, persuasive communication with merchants, teams and senior executives.

We care more about the scope of the problems you have solved and the outcomes you have delivered than a fixed number of years in a particular title.


Valuable, but not required

  • Experience building adaptive or automated fraud products such as dynamic strategies or recommendations.
  • Knowledge of fraud operations, investigations, disputes and the handoffs between automated and human decisions.
  • Experience supporting multiple merchant segments, platforms or embedded payment products.
  • Experience shaping packaging, pricing or value-based commercial models for fraud products.

Company Benefits

  • Competitive Salary & Performance Bonus
  • Cutting Edge Technology & Latest IT tools
  • Company retreat (surprise annual trips)
  • Flexible working, 24 days of paid leave and Birthday off
  • Season Ticket Loan, Cycle to Work Scheme, comprehensive benefit plans
  • Internal community groups and cultural events
  • Employee-led community outreach, payroll giving and a volunteering day
  • A global wellness programme and private health insurance
  • Tailored career development and learning pathways
  • Peer recognition program and quarterly Hero Awards
Group Product Manager, Fraud at Checkout.com
Position posted 6 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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