Citi on cord

Citi

Transformation, Readiness & Adoption Lead

External position
Belfast, UK
Hiring internally for Citi?
Banking · Finance
A bank built for a world of complexity
Posted
4 weeks ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Project Manager
Experience level: Lead
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Stakeholder Management, Project Management
Other skills considered: Communication software, Training & development, Process management, Agile

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

The Vice President, Transformation, Readiness & Adoption Lead (Technical Program Manager) is responsible for leading the execution of AI-enabled operating model transformation initiatives across Production Management (Production Support). The role drives organizational readiness, adoption, process optimization, and value realization activities to ensure AI capabilities are successfully embedded into business-as-usual (BAU) operations.

Operating at the intersection of operational excellence, program management, change management, and AI innovation, the VP partners with regional stakeholders, engineering teams, and business leaders to deliver sustainable transformation outcomes. The individual will play a critical role in identifying opportunities for AI integration, accelerating user adoption, optimizing operational processes, and ensuring measurable business value is realized.

This role requires a highly collaborative individual who can influence across organizational boundaries, manage complex transformation initiatives, and drive lasting behavioral and operational change across global teams.


1. Adoption Enablement & Asset Creation:

  • Toolkit & Playbook Development: Design, develop, and maintain comprehensive adoption toolkits, playbooks, training content, and engagement materials to support global scale.
  • Collateral & Messaging: Create high-impact communication assets, awareness campaigns, success stories, and learning resources to drive consistent messaging and understanding of strategic initiatives.
  • Engagement Frameworks: Build and maintain a robust engagement framework that supports regional deployment activities and standardizes change management practices.

2. Regional Readiness & Deployment Execution:

  • Geographical Readiness: Drive organizational readiness, deployment planning, and localized training across key regions (including NAM, EMEA, APAC, and LATAM), addressing unique regional challenges and engagement complexities.
  • Champion Networks: Establish and mobilize champion networks to act as local change agents and accelerate the adoption of new capabilities.
  • Regional Point of Contact: Serve as the primary liaison and trusted advisor for strategic tool adoption and operating model transformation activities within assigned regions.
  • Sustained Uptake: Monitor post-deployment usage and implement targeted intervention strategies to ensure long-term, sustained uptake of strategic capabilities.

3. AI Integration & Operating Model Evolution:

  • Process Assessment: Analyze end-to-end Production Management process flows to identify bottlenecks, friction points, and opportunities to improve operational efficiency through AI.
  • Operating Model Design: Drive the evolution of the Production Management operating model by designing workflows that seamlessly integrate AI capabilities into BAU processes.
  • Pipeline Management: Proactively identify, evaluate, and maintain a structured pipeline of AI-enabled transformation opportunities.
  • Cross-Functional Partnership: Partner closely with business stakeholders, engineering teams, and resources to transition opportunities from initial concept through technical implementation and final adoption.

4. Value Realisation & Business Outcomes:

  • Outcome Tracking: Define, track, and report on key performance indicators (KPIs) and value realization metrics to ensure transformation initiatives deliver measurable business outcomes.
  • Productivity Capability: Collaborate with productivity and value realization leads to validate that AI integrations achieve targeted efficiency gains and operational improvements.

5. Tooling, Data & AI Enablement:

  • AI & Productivity Tooling: Leverage AI-powered tools and related technologies, to accelerate transformation delivery, stakeholder engagement, and operational efficiency.
  • Data & Insights: Utilize reporting and analytics tools to monitor adoption, track value realization, identify trends, and support data-driven decision making.
  • Transformation Toolset: Apply collaboration, workflow, project management, and process improvement tools to manage delivery, drive adoption, and support operating model transformation activities.
  • Measurement & Reporting: Develop and maintain dashboards, metrics, and reporting artefacts that provide transparency into transformation progress, business outcomes, and realized value.
  • Tool Proficiency: Demonstrate proficiency with AI tools, Microsoft 365, project management methodologies & tools to support program execution and business transformation.

Key Characteristics & Competencies:

To be successful in this role, the candidate must demonstrate the following core characteristics:

  • Attention to Detail: Meticulous in assessing complex end-to-end process flows, designing high-quality training assets, and ensuring that deployment playbooks and communication materials are flawless, consistent, and tailored to diverse audiences.
  • Tenacity: Displays persistent drive and resilience in navigating organizational inertia, overcoming regional deployment challenges, and maintaining momentum to ensure the sustained uptake of strategic tooling capabilities across complex environments.
  • Stakeholder Engagement: Possesses exceptional relationship-building and communication skills, with the ability to influence, align, and collaborate effectively with diverse global stakeholders, engineering teams, and regional leadership.
  • Curiosity: Exhibits a natural drive to learn, explore, and question established workflows, proactively seeking out emerging AI capabilities and novel opportunities to optimize Production Management processes.
  • Problem Solving: Combines analytical thinking with creative execution to diagnose process inefficiencies, resolve implementation bottlenecks, and successfully transition conceptual AI opportunities into practical, high-performing BAU workflows.

The successful candidate will demonstrate:

  • Strong change management and adoption expertise.
  • Experience leading global transformation and operational improvement programs.
  • Deep stakeholder management and influencing skills.
  • Ability to identify AI and automation opportunities within complex operational environments.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and training development skills.
  • High levels of resilience, curiosity, and attention to detail.

Experience Required:

  • Experience leading operational or technology transformation initiatives.
  • Proven success driving adoption of new tools, processes, and operating models.
  • Experience working across global, cross-functional teams.
  • Exposure to AI, automation, workflow optimization, and productivity improvement programs.
  • Demonstrated ability to convert strategic transformation objectives into sustainable business outcomes.

Company Benefits

  • Live Well, Stay Healthy - Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
  • Paid Parental Leave - We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
  • Save Well, For Now and Your Future - We empower our employees to manage their financial well-being and help them plan for the future.
  • Keep Learning - Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
  • Be Well, Take Time Off - We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
  • Support Your Community - We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
Transformation, Readiness & Adoption Lead at Citi
Position posted 4 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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