Civica on cord

Civica

Revenues, Housing Benefits & ASC officers

External position
Remote in UK
Hiring internally for Civica?
Consultancy · Software
Our smart software is helping deliver the public services of the future.
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Customer Service Representative
Experience level: Senior
Core skills considered: Tax, Payments
Other skills considered: Customer service

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Freelance/Contract
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

This is a fully remote, on-demand role where you'll provide specialist support to local authority clients across Revenues, Benefits, Assessments and Property Inspection services during periods of increased demand, project delivery, or staffing pressure. You'll play a key role in ensuring that Council Tax, Business Rates and Benefits administration is delivered accurately, efficiently and in accordance with current legislation. Depending on your experience, you'll work within one or more specialist areas including Revenues, Assessments or Property Inspection activities. This role is ideal for an experienced local government professional who enjoys working independently, managing their own workload and making a direct impact for clients across the UK.


Key Responsibilities

  • Process Council Tax, Business Rates and Benefits work accurately and in line with relevant legislation and regulations
  • Assess information from multiple sources to determine claims, liabilities, reductions, discounts, exemptions and recovery actions
  • Respond to customer, stakeholder and client enquiries by telephone, email and written correspondence
  • Carry out account maintenance, billing, payment arrangements, recovery actions and overpayment processing as required
  • Gather, review and verify evidence in support of Housing Benefit and Council Tax Support claims
  • Process revisions, appeals, disputes and overpayment recovery actions in accordance with legislation and local procedures
  • Maintain accurate records and management information whilst meeting agreed service levels and deadlines
  • Access client systems and work in accordance with contract requirements, processes and procedures
  • Liaise with government departments, local authority stakeholders and external agencies where required
  • Undertake property inspections, validation visits and reporting activities where relevant to your specialism
  • Access and utilise DWP Customer Information System (CIS) where appropriate

Requirements

  • Minimum three years' experience working within Revenues, Benefits, Assessments or a related local government environment
  • Strong working knowledge of Council Tax, Business Rates, Housing Benefit and/or Council Tax Support legislation
  • Experience processing assessments, liabilities, payments, recovery actions or property inspection activities
  • Confident using Revenues and Benefits systems and online case management platforms
  • Excellent communication skills with the ability to explain complex regulations clearly and professionally
  • Strong customer service experience dealing with members of the public and stakeholders
  • Ability to work independently with minimal supervision whilst managing competing priorities
  • Highly organised with excellent attention to detail and accuracy
  • Able to work effectively under pressure and consistently meet targets and deadlines
  • Experience using DWP CIS is desirable

Desirable

  • IRRV Technician Qualification
  • Experience working across multiple Revenues and Benefits software platforms
  • Knowledge of problem-solving methodologies
  • Experience supporting and mentoring less experienced colleagues
  • Property Inspection experience relating to Council Tax or Business Rates liabilities

Company Benefits

  • 25 days annual Leave
  • Bank Holidays
  • Purchase/Sell Holidays (Up to 10 days)
  • Private Medical
  • Life Assurance
  • Cycle2Work
  • Eye care vouchers
  • 5% matched pension and more
Revenues, Housing Benefits & ASC officers at Civica
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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