Collinson on cord

Collinson

Senior Product Propositions Manager

External position
London, UK
Hiring internally for Collinson?
Travel · Analytics · Data
The products and services for better experiences.
Active
over 6 months ago
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Product Manager
Experience level: Senior, Lead
Core skills considered: Business Analysis, Business Development Strategy, Commercial recruiting, Customer service, Customer support
Other skills considered: Customer feedback management, Customer profiling, Data Analysis, Project Management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As Senior Product Propositions Manager - B2C (Retail), you will play a key role in shaping and delivering compelling direct-to-consumer propositions, including Priority Pass. Working closely with the Head of Value Proposition - B2C (Retail), you will own end-to-end proposition development for targeted initiatives and lead defined workstreams within larger, more complex propositions.

You will translate the B2C strategy and consumer insight into executable propositions spanning membership, benefits, pricing and packaging, customer journeys and go-to-market plans. In collaboration with the proposition team and finance, you will also have responsibility for the commercial performance of the B2C channel, including forecasting, monitoring budget against actual performance, and understanding the key revenue and cost drivers within the P&L. You will identify emerging risks and opportunities and lead cross-functional interventions to improve overall financial performance.


Key Responsibilities

  • Shape and deliver B2C retail propositions that meet the needs of current and future consumer segments, differentiate Collinson in the market and contribute to sustainable revenue and profit growth.
  • Own proposition development from insight and concept through business case, validation, launch, evaluation and optimisation for targeted initiatives; lead defined workstreams within larger strategic propositions.
  • Build a deep understanding of consumer needs, behaviours, motivations and pain points by partnering with Research, Analytics and Customer teams, and convert insight into clear proposition choices and investment recommendations.
  • Define the proposition for each initiative, including target audience, customer problem, value exchange, benefits, membership or offer structure, pricing, customer journey, commercial model, product-market fit tests and go-to-market approach.
  • Develop robust business cases and financial models, clearly articulating customer value, revenue and margin potential, costs, risks, dependencies and expected benefits; remain accountable for the assumptions and benefits realisation of owned initiatives.
  • Define and own proposition KPIs and success measures, including revenue, margin, customer lifetime value, engagement, retention, churn, customer satisfaction and operational metrics.
  • Monitor proposition and launch performance using qualitative and quantitative evidence; identify root causes, recommend interventions and drive ongoing test-and-learn optimisation.
  • Provide evidence-led inputs to the B2C proposition roadmap and prioritisation process, making clear recommendations and trade-offs across customer value, commercial return, delivery effort and strategic fit.
  • Lead cross-functional collaboration across Product Management, Design, Engineering, Marketing, Growth, Commercial, Finance, Partnerships, Operations, Customer Support, Legal and Compliance, ensuring clear outcomes, decisions, dependencies and launch readiness.
  • Act as a consumer and market advocate, maintaining a strong view of B2C retail, membership and subscription trends, competitor activity, consumer expectations and emerging technologies in travel and adjacent sectors.
  • Build strong relationships and influence senior stakeholders, champion the proposition vision, mentor colleagues where appropriate and contribute to consistent best practice across the Value Proposition function.

Knowledge, Skills and Behaviours


Essential

  • 5 to 7 years of experience in product proposition, product strategy, growth, consulting or commercial planning roles, ideally within B2C retail, e-commerce, subscription, membership, travel or other global direct-to-consumer businesses.
  • Demonstrated success taking consumer propositions from insight and concept through validation, launch and optimisation, with clear accountability for customer and commercial outcomes.
  • Strong consumer proposition skills, including segmentation, needs analysis, proposition design, concept testing and translating insight into a differentiated customer offer.
  • Commercial acumen with experience of pricing, business case development, financial modelling, managing a P&L and delivering against revenue, margin and profitability targets.
  • Proven ability to define and own KPIs, interpret qualitative and quantitative data, and use experimentation and performance insight to make decisions and improve results.
  • Experience of leading regular commercial performance reviews, interpreting data into meaningful insights for senior stakeholders.
  • Experience shaping go-to-market and lifecycle activity across digital retail journeys, working closely with Product, Marketing, Growth, Sales or channel teams.
  • Skilled at understanding and balancing customer behaviour and business performance.
  • Excellent with data, business models and digital product development.
  • Strong communication, storytelling and influencing skills, with experience aligning diverse cross-functional teams and engaging senior stakeholders.
  • Effective at managing multiple complex workstreams, dependencies and trade-offs in a fast-moving, ambiguous and matrixed environment.

Desirable

  • Experience mentoring or coaching others.
  • Experience in global or multi-market propositions.
  • Knowledge of travel, loyalty or airport experiences.

Company Benefits

  • Flexible Working
  • Bonus Scheme
  • Private Medical
  • Personal Income Protection
  • Discounted Gym Membership
  • Wellness advice and support
  • Priority Pass Membership (Collinson Exclusive)
  • Travel Insurance (Collinson Exclusive)
Senior Product Propositions Manager at Collinson
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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