Dains Accountants & Advisers on cord

Dains Accountants & Advisers

Business Support Officer

External position
Birmingham, UK
Hiring internally for Dains Accountants & Advisers?
Accounting · Consultancy
Empowering Businesses since 1926
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Entry, Junior
Core skills considered: Business Analysis, Business development, Business Development Strategy, Communication software, Customer service
Other skills considered: Customer support, Escalations handling, Process management, Project Management, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The Business Support Officer plays a crucial role in providing comprehensive business and administrative support, ensuring smooth operations across one or multiple service lines. This role also involves close coordination with the wider Business Support team to guarantee continuity and efficiency in business operations. As a key member of the Business Support team, the position will occasionally include a range of tasks to be undertaken as and when required, including reception duties, client administration, and support with ad hoc project work. This dynamic role requires adaptability and proactive engagement to support various business needs as they arise.


Key Responsibilities

Core Responsibilities: Chargeable and Non-Chargeable Activities:

  • Lead on the delivery of both non-chargeable and chargeable administrative tasks, ensuring all activities are completed accurately and within required timeframes.

Document Preparation and Communication

  • Produce high-quality, error-free documents such as reports, presentations, and client communications, tailored to specific requirements and using appropriate software.
  • Oversee the preparation, review and secure transfer of documents, ensuring alignment with GDPR and data protection.
  • Manage high-volume, time-sensitive administrative tasks and ensure client-facing deliverables meet professional standards.
  • Conduct first-line quality assurance for documents and processes, ensuring a high standard of work across all deliverables.

System and Data Support

  • Take ownership of data integrity and reporting within organisational systems, managing WIP (Work in Progress) and client data with precision.
  • Obtain relevant documentation and data from clients and process in alignment with GDPR and data protection laws.
  • Act as a Data Champion, working to aid fixing any data gaps, or issues and working with the service lines, ensuring the holistic view of a client is accurate.

General Business Support and Miscellaneous Administrative Tasks

  • Provide flexible and ad-hoc administrative support to the wider Dains team, as needed, demonstrating adaptability and proactive problem solving, including support to front of house.
  • Provide project support to the wider Dains team when required.

While core responsibilities remain consistent across locations, the following tasks are integral to the role and will be carried out in accordance with site-specific and service line requirements:

Admin Duties

  • Support with diary management, overseeing mileage and expense processing, and ensuring compliance in timesheet and billing management.
  • Provide company secretarial support as required, ensuring compliance with internal and external regulations.
  • Monitor emails to designated Dains email addresses and respond or escalate as necessary.
  • Order stationary and supplies, monitoring stock levels and replenishing when required.

Reception Duties

  • Greet visitors, take incoming calls, manage messages, and maintain a tidy front-of-house.
  • Set up rooms, arrange refreshments, and clear post-meeting materials.
  • Handle deliveries, post, access systems, and kitchen upkeep.
  • Monitor emails, manage office supplies, and assist with printing, scanning, and filing.
  • Oversee petty cash or credit card if needed.

Client Onboarding and Compliance

  • Oversee client onboarding and offboarding processes, conducting thorough anti-money laundering and compliance checks while addressing any discrepancies.
  • Prepare, review, and finalise client invoices and billing documentation with a focus on accuracy and compliance with firm policies.
  • Maintain and update document management templates and oversee the preparation of reports.

Scheduling and Meeting Coordination

  • Independently manage complex scheduling requirements, ensuring efficient time management for senior team members.
  • Coordinate and facilitate meetings, including agenda preparation.
  • Arrange travel and accommodation as requested, ensuring all bookings are in line with the firm's policies and preferences.

Skills, Knowledge & Expertise

  • 5 GCSE's Grade C and above or equivalent including Maths and English. NVQ Level 2 or 3 in Business Administration or equivalent.
  • Friendly and approachable, with the ability to build positive relationships with colleagues and clients.
  • Tenacious and professional, demonstrating diplomacy and strong communication skills.
  • Calm and composed under pressure, with a flexible and adaptable approach.
  • Self-motivated, able to use initiative, and work independently when required.
  • Discreet and trustworthy, with a clear understanding of the importance of confidentiality.
  • Detail-oriented, accurate, and thorough in all tasks.
  • Reliable and accountable, taking ownership of responsibilities.
  • Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Business Support Officer at Dains Accountants & Advisers
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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