Doccla on cord

Doccla

Senior UX & Service Designer

External position
London, UK
Hiring internally for Doccla?
HealthTech · MedTech
Supporting healthcare organisations deliver virtual ward services proven to reduce costs while improving outcomes.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: UX Designer, UX Researcher
Experience level: Senior
Core skills considered: UXPin, User Research, User Testing, Wireframing, Prototyping
Other skills considered: User Flows, User Personas, Usability, Copywriting

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 4 remote days p/w)
Visa sponsorship: Not available

Job Description

Our mission is to find patients before they deteriorate, get them enrolled, and keep them engaged for long enough to change their outcome. Everything downstream depends on those three things working.

Ensuring we have a seamless journey that runs across our apps, voice channels, SMS, emails, letters, support scripts, logistics processes and the physical box that arrives at someone's door is what this role is all about. You are the voice of the patient and their advocate in all our design and service decisions.

This is not a role that produces artefacts. It is a role that moves enrollment, onboarding and engagement rates, and is accountable for doing so.


Responsibilities

  • Own the end-to-end experience for proactive care patients and the teams who support them, across every touchpoint: UX in our apps, voice experience, patient-facing communications & content (SMS, email, letter, video, leaflets), scripts for Patient Support and Enrolment Specialists, operational and logistics processes, physical devices and the contents of the Doccla box
  • Map the key journeys and improve patient experience. Find the gaps that are limiting enrolment, onboarding and engagement, and close them. Mapping is a tool for finding the solutions, not a deliverable in itself. We're looking for someone with a bias to action.
  • Own the numbers. Translate our company and team north star metrics into granular, patient-level tracking. Work with our data team to make sure it's instrumented. Read it. Use it to decide what to work on and to prove whether what you shipped worked.
  • Design for people who are not like you. Elderly patients, low digital literacy, sensory and cognitive impairment, carers acting on someone else's behalf, people who are unwell and anxious, non-native speakers. This is the core design challenge here and your critical mission.
  • Run research with patients. Open-ended discovery and focused usability testing. You recruit, you run it, you synthesise, you act on it.
  • Own content design and tone of voice across patient-facing communications. The words are part of the experience.
  • Work hand-in-hand with the Enrol and Engage PMs, and with engineers through to implementation. The further you can reach into the build to reduce handoffs, the better.
  • Collaborate across the business - tech, operations and logistics, clinical, regulatory and commercial. This is not a traditional product design role. As much as the impact will come from improvements beyond our software as from within.
  • Contribute to the design system. Ensure we have a consistent look and feel across our experiences and enable PMs and engineers to self-serve.
  • Usability testing. Supporting our regulatory commitments to ensuring usability, including; use-related requirements and risk analysis, formative evaluation through design, summative validation, and supporting the maintenance of the usability engineering file.

Requirements

  • 5+ years professional design experience
  • Startup or scale-up environment
  • A genuine blend of UX and service design: UX / product design: wireframes, prototypes and polished production-ready designs, plus the judgement to know which is needed when; Service design: journey mapping and service blueprinting
  • Research: both open-ended discovery and focused usability testing
  • Native user of AI in your day-to-day work
  • Experience designing for non-expert or vulnerable users
  • Evidence you moved a number. You can name the metric, the change you made, the result, and how you know it was you

Nice to have

  • Health tech
  • Regulated industry
  • Software, hardware and service-based products together
  • Experience designing generative AI experiences (voice, LLM-mediated interfaces)
  • Front-end development skills, or a real appetite to grow into it

Company Benefits

  • 25 days of annual leave and up to 8 bank holidays per year
  • Employee Equity Pool
  • Remote Working (Dependent on Role Requirements) with access to our Hammersmith office
  • Onsite Team Lunches
  • Private Health Insurance
  • A monthly Heka budget for health and wellbeing
  • Cycle to Work Scheme
  • Company wide social events
  • CharlieHR Perks & Discounts
Senior UX & Service Designer at Doccla
Position posted a month ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
78.88%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+426 joined last week
Moved to your Not right positions