DXC Technology on cord

DXC Technology

ITSM & Integration Architect

External position
Hampshire, UK
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Internet
Delivering excellence for our customers and colleagues
Posted
a week ago
Checked
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18 hours ago

Skills & Experience

Job roles: Technical Architect
Experience level: Senior
Core skills considered: APIs, Data Migration
Other skills considered: Security and Compliance, CI/CD

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The ITSM & Integration Architect provides technical leadership and assurance across ITSM platforms, data integrations and technical solutions within large-scale service transition and transformation programmes. The role ensures solutions meet customer requirements, align with DXC standards and support successful transition and ongoing operations. Working across complex, multi-vendor environments, the architect validates designs, assesses data and environment readiness, resolves technical challenges and supports transition quality gates and exit criteria, including Walk-in Take Over (WITO) scenarios.


Key Responsibilities

Architecture & Technical Assurance

  • Review and validate ITSM configurations across enterprise platforms such as ServiceNow and BMC Remedy and other ITSM platforms, including workflows, business rules, SLAs, reporting and integrations.
  • Assess integration architectures covering APIs, middleware, data mapping, transformation and orchestration, ensuring solutions are robust, scalable and supportable.
  • Validate data quality, migration readiness, environments and tooling; identify technical gaps, risks and dependencies, and drive remediation.
  • Validate configuration data and service relationships, ensuring alignment with the agreed configuration management model and consistency across source and target systems.
  • Assess non-functional requirements, including performance, availability, scalability, resilience and recoverability.
  • Troubleshoot complex technical issues and recommend improvements to solution quality and maintainability.

Configuration, Testing & Technical Governance

  • Ensure ITSM configurations and integration components are built, tested and documented against approved designs and DXC standards.
  • Review test results and evidence, ensuring defects are resolved or formally managed before transition acceptance.
  • Assess integration security, including authentication, authorisation, certificates and secure data exchange, in line with applicable security requirements.
  • Validate data migration and reconciliation outcomes to ensure data integrity and consistency between source and target systems.
  • Maintain accurate, version-controlled technical artefacts and configuration records within a controlled repository, ensuring traceability, compliance and audit readiness.
  • Validate release and environment management arrangements, ensuring controlled configuration changes and deployments across relevant environments.

Transition & Operational Readiness

  • Act as the technical authority for ITSM and integration decisions, resolving ambiguities and coordinating issue resolution across workstreams.
  • Collaborate with customers, architects, subject matter experts and delivery teams to manage dependencies, address risks and maintain technical alignment.
  • Support transition governance, quality gates, exit criteria and account take-on, including WITO scenarios.
  • Brief technical teams on transition protocols and standards, provide technical assurance and support transition sign-off.
  • Ensure integrations are operationally supportable, with appropriate monitoring, alerting, logging, error handling and failure recovery mechanisms.
  • Ensure operational handover includes complete documentation, known issues, outstanding risks, support ownership and guidance.
  • Capture lessons learned and drive continuous improvement in technical standards, integration design and transition delivery.

What you'll bring

  • ITSM Platform Expertise: Hands-on experience with enterprise ITSM platforms, such as ServiceNow or BMC Remedy, including platform configuration and integrations.
  • Integration Architecture & Data Quality: Strong understanding of integration patterns, APIs, middleware, data mapping, transformation, orchestration and data migration readiness.
  • Technical Assurance & Troubleshooting: Experience reviewing solution designs, validating configurations and environments, assessing non-functional requirements and resolving complex technical issues.
  • Transition & Transformation: Experience in large-scale ITSM transition or transformation programmes. WITO or comparable account take-on experience is advantageous.
  • Configuration & Technical Governance: Understanding of configuration management, service relationships, data reconciliation, technical documentation, controlled repositories, traceability and audit requirements.
  • Security & Operational Readiness: Understanding of secure integration design, access controls, monitoring, logging, error handling and operational support requirements.
  • Stakeholder Management: Strong analytical, communication and collaboration skills, with experience managing technical dependencies across teams and suppliers.

Desirable

  • Certifications: ITIL 4 Foundation or higher; relevant ITSM platform certifications or equivalent qualifications.
  • ITIL 4 Practices: Understanding of Service Configuration Management, Change Enablement, Knowledge Management and Service Transition.
  • High-Security Environments: Experience in defence, high-security or regulated environments.
  • Integration Technologies: Experience with middleware and integration platforms such as MuleSoft, Dell Boomi, Microsoft Azure Integration Services or equivalent.
  • Data Migration & Automation: Experience with extraction, transformation and loading (ETL), data cleansing, reconciliation, automated testing, continuous integration and continuous delivery (CI/CD), or infrastructure-as-code.
  • Operational & Release Management: Experience with integration monitoring, service mapping, discovery, controlled deployments and environment management.
  • Programme Governance: Experience with technical design authorities, quality gate reviews, structured programme governance and multi-vendor service delivery.

Company Benefits

As part of our competitive remuneration package, flexible benefits are available. There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.
ITSM & Integration Architect at DXC Technology
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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