Improbable - Defence Division on cord

Improbable - Defence Division

Founding Customer Success Manager

External position
Remote anywhere
Hiring internally for Improbable - Defence Division?
Virtual Reality · Augmented Reality
Our mission is to enable the most realistic and sophisticated military simulations ever experienced.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior, Lead
Core skills considered: Account Management, Customer service, Customer support, CX, Customer feedback management
Other skills considered: Customer profiling, Communication software, Copywriting, Business Development Strategy, Building Teams

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Anywhere
Visa sponsorship: Not available

Job Description

As Bolter's Founding Customer Success Manager, you'll build Bolter's customer success function from scratch. We onboard operators in small batches, and every new member gets support to automate their work. You're that support.

Our users are founders, marketers, ops leads, consultants: people who know their business better than anyone and don't write code. You'll sit next to them, understand how they run their work, and help them turn it into blueprints, automated workflows that run the same way every time. There's no book of business to inherit and no playbook to follow. You'll write both.


What you'll do

  • Concierge onboarding. Run 1:1 onboarding sessions with every new batch of operators. Your bar: each one leaves their first session with a working automation, not a tour of the product.
  • Blueprint building with customers. Work closely with high-impact operators to map their processes, the way they'd brief a new hire, and turn them into blueprints. The best of what you build together feeds the blueprint library that every future user starts from.
  • Retention and value. Make sure every operator holds live, recurring work in Bolter. That's what keeps them. Own check-ins, reactivation and the moment an individual operator invites their team.
  • Voice of the customer. Run the feedback loop: capture what users say, synthesise it weekly, and put it in front of the product team. Your notes shape what gets built next.
  • Build the function. Create the onboarding playbooks, health metrics and engagement model that customer success will scale on, then help hire the team that runs them.

What success looks like in your first six months

  • Every batch you onboard activates: operators leave their first session with an automation running.
  • A repeatable onboarding playbook exists, and someone other than you could run it.
  • The blueprint library carries workflows you built with real customers.
  • Your cohorts retain above our internal gates, and you know why the ones that didn't, didn't.
  • Product ships things because your synthesis told them to.

Why you're made for this

  • 5+ years in customer success, account management, onboarding, consulting or a similar customer-facing role, ideally with fast scaling technology startups.
  • You can pull a messy business process out of someone's head and write it down as steps, exceptions and sign-offs. That skill is the job.
  • You're fluent with AI tools and curious about how agents change the way small teams work. You automate parts of your own job already.
  • Patience and warmth with non-technical users. You explain without jargon and never make anyone feel behind.
  • A builder's mentality: you'd rather write the playbook than inherit one, and you're comfortable owning outcomes in ambiguity.
  • Excellent written and spoken English. Other European languages are a plus.

Company Benefits

  • Full Bupa Private Healthcare and Dental Care cover. Company covers 50% for dependents.
  • Catered breakfast, lunch, snacks and drinks every day.
  • New parents enjoy generous fully paid time off; 26 weeks for primary and 4 weeks for secondary carers
  • Unlimited vacation
  • Salary sacrifice pension of 5% by employee and 3% by Improbable of qualifying earnings
  • Work-from-home policy if applicable and subject to hiring manager approval
  • High-end setup with laptop / whatever else needed for work - delivered to you to work remote during Covid-19
  • Socials and annual company-wide and family events
  • Wellness classes, including Meditation, Yoga, Financial and Mental Wellbeing sessions
  • We're dog-friendly! Improbable employees can bring their canine friends to work (when we're in the office!)
  • We offer a mobility service to all new hires requiring a visa or relocating to London

Founding Customer Success Manager at Improbable - Defence Division
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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