Infopro Digital on cord

Infopro Digital

Customer Growth & Insights Manager

External position
London, UK
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Posted
4 weeks ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, Business development, Customer profiling, Customer service, Customer support
Other skills considered: CRM, Demand generation, Project Management, Stakeholder Management, Business Analysis

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

As Customer Growth & Intelligence Manager, you will transform customer insights into growth opportunities.

You will be responsible for identifying opportunities within customer data, building targeted campaigns, engaging internal stakeholders and measuring the commercial impact generated.

Using customer data, product usage analytics, adoption signals and business priorities, you will develop targeted programmes that strengthen customer engagement, accelerate product adoption, generate expansion opportunities and improve customer retention.

Working at the intersection of Customer Success, Marketing, Sales and Product Marketing, you will build high-value customer programmes based on genuine customer needs and business objectives.


Key Responsibilities

Customer Intelligence & Data Consolidation

  • Consolidate and analyse customer data from multiple business systems, including CRM platforms, marketing automation tools, product usage analytics, back-office systems and Customer Success data.
  • Develop clear and actionable visibility across the customer lifecycle, including onboarding, adoption, expansion opportunities and retention risks.
  • Identify customer behaviours, engagement trends, adoption signals and growth opportunities.
  • Build reliable analysis and reporting to support strategic marketing and commercial decision-making.
  • Provide customer intelligence that helps guide business priorities and activation programmes.

Segmentation & Prioritisation

  • Develop actionable customer and prospect segmentation models based on maturity, usage, business value, growth potential and risk indicators.
  • Prioritise target audiences, offers and markets based on strategic objectives and commercial impact.
  • Support go-to-market and customer marketing decision-making through data-led recommendations.
  • Help the business identify where activation efforts should be focused to maximise performance.

Customer Journeys & Marketing Activation

  • Define and optimise customer and user journeys across the full customer lifecycle.
  • Work closely with Demand Generation teams to activate lifecycle programmes through targeted and automated campaigns.
  • Partner with Product Marketing to ensure alignment between messaging, product value propositions and customer journeys.
  • Support the creation of customer-focused content, including customer stories, use cases and adoption programmes.
  • Deliver customer engagement initiatives that improve adoption and long-term customer value.

Customer Marketing & Expansion Programmes

  • Develop Account-Based Marketing (ABM) campaigns focused on strategic accounts and expansion opportunities.
  • Create customer marketing programmes that drive adoption, retention and upsell opportunities.
  • Identify and develop customer success stories, testimonials, references and case studies.
  • Organise webinars, customer roundtables, client events and advocacy programmes.
  • Partner with Consulting, Product and Customer Success teams to transform customer achievements into high-value content and business opportunities.
  • Develop targeted nurturing campaigns based on usage data, engagement metrics and growth signals.

Requirements

Essential Experience

  • Bachelor's degree or equivalent qualification in Business, Marketing, Data Analytics, Strategy or a related discipline.
  • 5-8 years of experience in Customer Intelligence, Customer Marketing, Growth Marketing, Lifecycle Marketing or related disciplines.
  • Proven experience within a B2B SaaS, software, subscription or complex services environment.
  • Strong analytical capability with advanced Excel skills and experience working with large datasets.
  • Experience designing and optimising customer journeys across the customer lifecycle.
  • Demonstrated success delivering customer marketing, demand generation or Account-Based Marketing programmes.
  • Ability to translate customer insights into measurable marketing actions and business outcomes.
  • Strong project management skills with experience working across multiple teams and stakeholders.
  • Commercial mindset focused on customer growth, retention and revenue generation.
  • Ability to work autonomously while influencing and advising cross-functional teams.

Highly Desirable

  • Experience with HubSpot, including Marketing Hub, lifecycle management, reporting and workflow automation.
  • Knowledge of marketing automation platforms, CRM systems and customer lifecycle technologies.
  • Experience with customer analytics, business intelligence or customer data platforms.
  • Experience organising webinars, customer events, customer advocacy initiatives or reference programmes.
  • Experience operating within multi-market or international organisations.
  • French language skills would be advantageous.

Company Benefits

  • 25 days annual leave (rising up to 30 days)
  • Group personal pension plan
  • Life assurance
  • Interest free season ticket loan (STL)
  • Childcare voucher
  • Private medical insurance
  • Employee assistance programme
  • Bonusly employee recognition
  • Employee discount scheme
  • Onsite monthly chair massage
  • Eye-care Vouchers
  • Vodafone employee advantage scheme
  • Discounted gym membership
  • Agile/remote working • Additional life assurance
  • Bike to work
  • Buying holiday
  • Dental insurance
  • Give as you earn
  • Add partner to gym membershi
  • Health cash plan
  • Personal accident insurance
  • Will writing
Customer Growth & Insights Manager at Infopro Digital
Position posted 4 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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