Lendable on cord

Lendable

Head of Learning & Development

External position
London, UK
FinTech
Bringing consumer finance into the digital world.
The company is no longer hiring for this position.

Skills & Experience

Job roles: Human Resources
Experience level: Leadership
Core skills considered: Onboarding, Excel, Customer service, Technical Writing, Project Management
Other skills considered: CIPD

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Reporting directly to the Director of Operational Support & Governance, the Head of Learning & Development plays a vital role in shaping the future of our operations team. You will be accountable for the strategic design, implementation, and management of a robust training and competency framework that supports our operational staff from onboarding through to ongoing professional development.
Your primary objective will be to ensure that every team member is equipped with the skills, knowledge, and tools necessary to excel in their roles while adhering to all regulatory requirements. This role offers a unique opportunity to drive a meaningful and lasting impact on our organization’s growth by cultivating a culture of continuous learning and operational excellence.
Strategic planning
  • Develop and execute a robust learning and development strategy for Operations that supports the company’s business objectives and enhances employee performance.
  • Conduct a gap analysis to identify induction and ongoing training process gaps and deliver a defined project plan to address them.

Compliance & standards
  • Ensure all Operations training programmes comply with industry regulations and standards, including financial services compliance and regulatory requirements.
  • Design a robust change framework to ensure Operations training material is relevant, up to date and designed to deliver good customer outcomes.
  • Design and implement key controls for measuring the competency of Operations staff, ensuring regular outcome testing and reporting.
  • Establish and monitor Key Performance Indicators (KPIs) to assess the effectiveness of learning and development initiatives, making data-driven adjustments to improve outcomes.
  • Establish a robust process between QA and the Training function to identify onboarding/ongoing development of material, training/coaching enhancements and modules.

Programme development
  • Design and implement training programmes, workshops and seminars for Operations, tailored to different employee levels and departments, with a focus on compliance, technical skills, leadership development and customer service excellence.
  • Provide training to frontline staff as part of the role, while also coaching and developing the training team to deliver training modules to the required standard, including both onboarding and ongoing training.

Talent development
  • Identify skills gaps and training needs across the operation, utilising data and feedback to develop a talent programme that promotes career growth and succession planning.
  • Develop leadership programmes which enhance the skills of leaders across Operations, fostering a culture of continuous learning, performance coaching and development within their teams.

What you'll be doing
  • Develop and oversee the onboarding training programme across operations to enhance the speed to competency while maintaining high-quality standards, demonstrated by the Lendable Quality Assurance scorecard results.
  • Ensure mandatory training across all areas of Operations is effectively delivered and monitored.
  • Design and deliver learning and development programmes which support the Operations teams to deliver against their strategic initiatives and those of the wider business.
  • Lead the learning and development process, ensuring the effectiveness and consistency of Operations training programmes (competency) and maintaining appropriate systems for measurement of the L&D programme effectiveness.
  • Enhance the culture of continuous improvement within Operations by leveraging Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to evaluate the success of learning programmes and initiatives.
  • Collaborate with department heads to identify training needs and ensure alignment with organisational and department goals.
  • Develop MI to prepare regular reports on training outcomes and competence levels for Operations senior management team.
  • Continuously improve the training and competency framework to enhance employee performance and compliance.
  • Develop new-to-role Academy processes to build on the new-to-role competency of Operations staff to support customer service excellence.
  • Potential to support wider business training initiatives as required.

What you'll need to succeed
  • Extensive experience in FCA Regulatory Compliance (e.g. Consumer duty), ideally within a consumer finance environment, particularly within Operations.
  • Proven experience in SME training within an Operations Financial Support function within consumer finance is essential.
  • Proven Experience in ‘owning’ an L&D strategy, including developing and implementing successful learning and development strategies and programmes.
  • Proven track record of working with leaders across multiple areas of a Financial Services organisation including; Operations, technical teams, Products etc.
  • Strong knowledge of learning theories, instructional design and e-learning technologies.
  • Proficient in technical writing, preparing training materials and briefings.
  • Experience in project management desirable and Learning Management Systems.

Your profile
  • Certification in Training and Development eg: CIPD, CPTM.
  • Minimum of 5 years experience in a learning and development leadership role.
  • Bachelor/Masters' degree desirable.
  • Strategic vision alongside excellent leadership, communication and interpersonal skills with the ability to influence and inspire others.
  • Strong analytical thinking, interpreting data to inform future strategy and development.

Company Benefits

  • Stock options
  • Private medical (comprehensive)
  • Chefs in the office making lunch (Tuesday - Thursday)
  • Work from home budget
Vy Luong on cord
Talent Partner
Active over 6 months ago
Lendable are no longer hiring for this position.

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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