Lunio on cord

Lunio

Sales Operations Manager

External position
London, UK
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Active
a month ago
Posted
a week ago
Checked
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14 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, CRM, Salesforce, Process management
Other skills considered: Data Analysis, Pipeline management, Customer support, Automations

Logistics

Base salary: £65K - £65K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Sales Operations Manager owns the day-to-day operating rhythm of Lunio's commercial teams: the reporting, process, systems hygiene and deal governance that keep Sales, Marketing and Customer Success running consistently across the US and ROW regions.

You will translate the framework into a live process, clean data and reporting the business trusts, and you will be the first point of contact for the commercial teams when something in that system needs fixing.

This is a hands on, delivery focused role with broad ownership and a wide internal audience. It suits someone who would rather build a process properly than fix the same problem twice, and who is comfortable holding reps and managers to an operational standard.


Responsibilities

  • Own and maintain the GTM dashboards, pipeline pacing reporting and forecast reporting used by all commercial regions.
  • Run the weekly and monthly forecast cadence, chasing inputs and flagging risk ahead of reviews.
  • Track funnel and pipeline health metrics, and surface movement, slippage and coverage gaps early.
  • Investigate variance between forecast and actuals, and explain what drove it.
  • Run the deal desk: pricing approvals, discount thresholds, quote and contract workflow.
  • Review non-standard terms and structures before they reach signature, escalating where needed.
  • Maintain the approval matrix and ensure it is followed consistently across both regions.
  • Keep closed-won handover to Customer Success clean and on time.
  • Own Salesforce data quality, field governance and day-to-day configuration requests.
  • Manage the HubSpot to Salesforce handoff, lead routing and duplicate management.
  • Support the wider commercial stack, including Gong and enrichment tooling
  • Write clear requirements for larger platform changes and test them before release.
  • Document and embed sales process, qualification standards and pipeline management expectations.
  • Onboard new commercial hires onto systems, process and reporting.
  • Maintain playbooks, templates and process documentation as the business changes.
  • Act as first-line support for reps and managers on systems and process questions.
  • Support annual and half-year planning, including territory design and account prioritisation.
  • Administer commission plans: calculation, validation, query resolution and payroll handoff.
  • Maintain quota, target and headcount data in the reporting layer.
  • Produce reporting and analysis for QBRs, executive reviews and board updates.
  • Answer ad hoc commercial questions with analysis rather than opinion.
  • Keep definitions and metrics consistent with the wider revenue reporting framework.

Requirements

  • Solid experience in Sales Operations, Revenue Operations or Commercial Operations in B2B SaaS: you have run this day to day, not just contributed to it.
  • Strong hands-on Salesforce skills: reports, dashboards, flows, data management and change requests and an understanding of how configuration decisions affect reporting integrity.
  • A track record of improving forecast accuracy and pipeline hygiene in a team that was not doing it well before you arrived.
  • Comfortable being the only person in the seat: you can prioritise your own week against the commercial calendar without close direction.
  • Credible with both VP level commercial leaders and reps on the ground, and willing to hold the line on process when appropriate.
  • You have supported sales teams across more than one region or time zone, and you know how to keep a single process working for two teams that do things slightly differently.
  • You are comfortable in a scale up. The playbook is half written, priorities move, and some of what you inherit will need rebuilding rather than tidying.
  • You know your way around the wider stack beyond CRM: HubSpot, Gong, Redshift, Clay, enrichment tooling, and you are happy learning the parts you have not used.
  • You are interested in where AI and automation can take repetitive operational work off the team, and realistic about where they cannot.
  • You like being the person people come to. A good share of this role is unblocking someone else quickly and well, then making sure the same thing does not block them again.

Company Benefits

  • Hybrid working - We offer flexible, hybrid working from our London or Manchester offices. No spending the whole working week in the office, unless you want to.
  • 35 days holiday - Plenty of time off to recharge your batteries (or just binge Netflix, whatever floats your boat).
  • Home office - We’ll pay up to £1500 to support your home office set up to ensure you have the best environment and equipment for success in your role.
  • Private healthcare - As a UK Lunio employee, you can join our BUPA Healthcare Scheme. Choose to fund this from your Wellbeing Budget, or from your salary.
  • Mental health and wellbeing - Paid-for support up to £500 to help your mental and physical wellbeing both in and out of work.
  • Enhanced parental leave - We offer extended maternity, paternity, and shared parental paid time off to spend quality time with family.

Sales Operations Manager at Lunio
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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