Made Tech on cord

Made Tech

Industry Delivery Director

External position
Hiring internally for Made Tech?
Consultancy · Software Development
Public sector technology delivery experts
Active
over 6 months ago
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business development, Commercial recruiting, Communication software
Other skills considered: Stakeholder Management, Project Management, Line management, Risk mitigation

Logistics

Base salary: £100K - £125K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Our Delivery Directors are accountable for the successful delivery of our entire portfolio of client activity by leading a team of delivery professionals in an industry through your team of Principal Delivery Managers. You will be pivotal in leading our delivery across multiple clients within the industry and managing client relationships at the most senior level. At times you will be required to get hands on and tactical in order to ensure we deliver our client's outcomes.

Commercially experienced with deep client delivery expertise, you will be responsible for overseeing the delivery across a portfolio of client revenues in excess of 30 million per annum and growth of 25%. You will ensure the successful execution of projects, client delight, team engagement, and the continued growth of our business within the public sector.

Key outcomes for Delivery Directors:

  • Demonstrate leadership and expertise in your Industry and in highly consultative professional services delivery.
  • Support Industry and Made Tech commercial growth balanced with delivery quality and risk.
  • Support client development and pre-sales activity.
  • Develop senior relationships with client counterparts and stakeholders to build Made Tech's reputation, reach and impact.
  • Support the development of the Delivery Managers within your Industry.
  • Contribute to the ongoing development of the Delivery Management practice and other Capability Practices as a member of the Client Delivery leadership team.

Responsibilities


1. Enable client success

  • Ensure the successful delivery of client outcomes within your portfolio.
  • Support clients in the achievement of their wider outcomes through becoming a trusted advisor and building a senior network within their organisations.
  • Support the Delivery Managers working on your engagements to ensure the right client outcomes are achieved.

2. Develop, nurture and maintain strong stakeholder and peer relationships

  • Build peer-to-peer relationships within our clients, wider industry and the Made Tech business.
  • Through your delivery team, anticipate and understand client needs and objectives to drive alignment of our services, solutions and propositions.
  • Be a visible and active member of relevant forums, bodies and communities - internally and externally - to build strong stakeholder networks, support personal and professional development, and represent the Made Tech brand.
  • Bring clients across government together where they have common problems and to build valuable networks through introductions, community events or thought leadership.

3. Enable Made Tech commercial success

  • Support the growth (revenue and margin) of the industry
  • Ensure proposals and SoWs are produced and delivered successfully
  • Ensure proposal teams are suitably resourced
  • Ensure solutions are appropriately scoped (incl. team shapes)
  • Ensure delivery teams and CPs effectively include Capability Practices and subject matter experts to contribute to the growth of your accounts
  • Ensure that service lines delivery SMEs are contributing to our CPs growth plans
  • Support teams in the identification and closing of additional workstreams
  • Set strong expectations for growth across delivery teams
  • Oversee and assure the financial performance of the engagements across the Industry portfolio
  • Drive delivery teams to deliver or exceed target margin
  • Work with Capability Practice leads to ensure appropriate staffing of engagements
  • Work with the Delivery Managers within your Industry portfolio to monitor project budgets, margins, and revenues, and support them to implement strategies to maximise profitability
  • Support the growth of industry-specific skills
  • Build and maintain Industry community of practice to develop the virtual team alongside delivery capabilities
  • Create a forward view of the required skills and capabilities for the Industry. Support the Capability Practices in inclusive hiring and developing appropriate skills
  • Bring Industry and client-specific insights back into the business
  • Support the development of Industry-specific propositions
  • Support the Industry Director and wider Made Tech leadership to develop and execute strategies for business growth within the accounts, industry and business
  • Identify new opportunities and markets for expansion
  • Ensure Industry and account forecasts are accurate

4. Ensure delivery is consistently of the highest quality from Made Tech

  • Provide delivery leadership across multiple client accounts and effectively delegate to the Delivery Managers within your Industry portfolio (dotted-line reports)
  • Ensure we achieve the outcomes agreed with our client are delivered on time, within scope, and within budget
  • To manage and motivate and develop the industry team to deliver the highest levels of quality and high levels of E-Sat
  • Work with the Capability Practices to ensure that the appropriate tools, templates, approaches, methodologies and playbooks are actively used on deliveries
  • Coach our Delivery Managers and wider delivery community
  • Support the development of the Delivery Management practice
  • Ensure compliance with Made Tech and client legal, governance and reporting standards
  • Drive continuous improvement across all of our deliveries

Skills, knowledge and expertise

The Industry Delivery Director role is part of the Client Deliver, and Industry Leadership Teams. The role combines strong leadership, commercial awareness, and deep client delivery expertise to lead a multi-million-pound industry portfolio to consistently excellent outcomes.


Key competencies

  • Leadership: Role-models Made Tech's values and behaviours, inspiring teams and performance-managing indirect reports with open communication.
  • Strategic thinking: Aligns delivery teams to Industry Verticals and plans in line with Made Tech's purpose and vision.
  • Commercial awareness: Results-oriented, balancing Industry and Made Tech commercial growth with delivery quality and risk.
  • Client focus: Passionate about delighting the customer; anticipates and solves client problems rather than just responding to demand.
  • Stakeholder engagement: Builds deep client and industry expertise, engaging early on business and delivery issues to develop senior relationships.
  • Risk and quality management: Manages delivery and reputational risk, maintaining velocity and ensuring solution safety.
  • Inclusive leadership: Prioritises diversity and inclusion in goals and day-to-day activity.
  • Time management: Balances multiple competing priorities across a large, multi-client portfolio.

Key skills

  • Portfolio and account delivery leadership across multiple concurrent client engagements.
  • Financial management, including revenue, margin, budget and forecast accuracy across a 30m+ portfolio growing 25% year on year.
  • Commercial and bid support, including proposal shaping, resourcing and solution scoping.
  • Workforce and capability planning, building a forward view of industry-specific skills needs.
  • Stakeholder management at senior (C-level) client and internal levels.
  • Coaching, mentoring and performance management of Delivery Managers and the wider delivery community.
  • Governance, risk and quality assurance across complex, multi-account delivery.
  • Communication skills, including representing the Made Tech brand externally and building senior networks.
  • Strong understanding and experience of large programme delivery across complex change programmes and stakeholder management across clients and partner eco systems

Company Benefits

Compensating you fairly:

Industry Delivery Director at Made Tech
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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