Medidata Solutions on cord

Medidata Solutions

Technical Support Engineer

External position
London, UK
Hiring internally for Medidata Solutions?
HealthTech
Medidata Solutions delivers cloud-based technology designed to transform decision making for clinical trials. What you will work on powers smarter treatments and healthier people!
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid, Senior
Core skills considered: SQL, APIs, Git, Visual Studio
Other skills considered: Python, C#, JavaScript, Ruby

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Responsibilities

  • Provide support for internal and external customers
  • Manage work requests that describe issues, software bugs or customer problems
  • Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
  • Provide general process analysis and make recommendations for improvements
  • Participate in weekly (and occasional weekend) on-call rotations for urgent off-hours issues
  • Participate in taking calls (during business hours) from VIP customers for urgent issues
  • Distinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution
  • Present complex technical information to non-technical audiences
  • Provide accurate and complete problem resolution documentation for future reference and management reporting
  • Take part in the creation and maintenance of knowledge base data
  • Increase subject matter knowledge on Medidata products
  • Work with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
  • Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
  • Use AI generative tools to draft, format, and publish internal Knowledge Base articles, post-mortem root-cause analyses, and customer-facing resolution summaries.
  • Use developer tools like GitHub Copilot within Visual Studio to trace codebase logic, debug application errors, and accelerate code reviews in Ruby, C#, JavaScript, and ASP.NET.
  • Use advanced prompt engineering with LLMs such as Gemini or Copilot to investigate system logs, interpret API failures within Postman, and create novel solutions for software issues.
  • Use Medidata's proprietary AI models and internal language tools to securely analyse platform workflows and clinical trial data structures while maintaining strict compliance controls.
  • Critically evaluate and validate all AI-generated technical solutions and code snippets against system logs and product documentation to ensure accuracy, safety, and compliance with clinical regulatory standards prior to implementation.

Qualifications

  • Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Experience with API/web services.
  • SQL experience querying and modifying data using MYSQL, MS SQL Server, MongoDB, Snowflake
  • Experience with C#, Javascript, Visual Studio, Ruby, Python and ASP.NET
  • Experience using Incident Management and/or Project Management software
  • Experience with multiple integrated software products/services
  • Experience working with customers to resolve complex issues including finding innovative workarounds to issues
  • Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or other API/REST client
  • Strong interpersonal and collaborative skills
  • Proficiency using GitHub Copilot, Gemini, or ChatGPT for technical problem-solving, code explanation, and script generation.
  • Familiarity with using LLMs (e.g., NotebookLM) for document synthesis, knowledge retrieval, and technical research.
  • Basic understanding of prompt engineering principles to extract accurate, secure, and context-aware responses from AI tools during live troubleshooting.
  • Willingness to learn and adopt proprietary Medidata AI systems and specialized clinical platform models.
  • Proven ability to exercise 'human-in-the-loop' oversight, identifying potential AI hallucinations or errors in generated technical documentation and code.
  • Strong understanding of data privacy requirements when interacting with AI tools, ensuring that sensitive clinical trial information or PII is never exposed to non-compliant or public model environments.

Desirable, but Not Essential

  • Medidata Platform & Technical Expertise: Hands-on experience with Medidata Rave EDC, RTSM, eCOA, CTMS, or similar clinical data management systems, specifically including troubleshooting data validation rules and edit check logic.
  • Clinical Industry Domain Knowledge: Prior experience in the Life Sciences, Pharmaceutical, or Clinical Research industry with a strong understanding of clinical trial workflows and regulatory environments.

Company Benefits

  • Recognised on the list for Best Workplaces 2020 from Great Place to Work
  • D&I Leadership Council; Countless Business Resource Groups
  • Private health and dental care for you and your family
  • Supporting Mental Health and Wellbeing; access to tools and resources
  • Thinking about the future: retirement/ pension schemes
  • WorkTango/ Rewards
  • A ton of professional development
Technical Support Engineer at Medidata Solutions
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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