Myenergi on cord

Myenergi

Service & Warranty Associate

External position
Grimsby, UK
Hiring internally for Myenergi?
Energy and Utilities · Manufacturing · Sustainability
Manufacturers of Electric Vehicle charging equipment and eco-smart home devices.
Posted
6 days ago
Checked
cord regularly checks that external positions are still open
6 hours ago

Skills & Experience

Job roles: Customer Support
Experience level: Entry, Junior
Core skills considered: Customer service, CRM
Other skills considered: Communication software, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The Service & Warranty Associate supports customers, installers and partners when a myenergi product requires warranty assessment, replacement, repair, parts, return or an engineer visit.

You will own cases from the first service or warranty contact through to completion. You will gather evidence, check eligibility, arrange the agreed outcome and keep the customer informed throughout the process.

You will work across telephone, email and ticket-based channels using approved Customer Care systems. You will maintain accurate records, follow delegated authority and escalate complex or disputed cases to the Service & Warranty Lead.

The role requires clear communication, strong organisation, attention to detail and a practical interest in myenergi products and customer service.


Key Responsibilities

Customer Contact and Case Ownership

  • Respond to customers, installers and partners through telephone, email, Zendesk and other approved channels.
  • Take ownership of allocated service and warranty cases through to resolution.
  • Explain the process, required evidence, expected timescales and next steps clearly.
  • Provide updates when an action, delivery, appointment or decision is delayed.
  • Manage several active cases while maintaining accurate priorities and follow-up dates.
  • Confirm agreed actions are complete before closing the case.
  • Resolve first-point dissatisfaction where possible and escalate complaints through the correct route.

Warranty Assessment and Administration

  • Gather the information needed to assess a claim, including serial number, proof of purchase, installation details, photographs, diagnostics and customer history.
  • Check warranty eligibility against current myenergi terms and approved guidance.
  • Record the reason for the decision and supporting evidence within the customer case.
  • Arrange approved replacements, repairs, parts, engineer visits or other agreed remedies within delegated authority.
  • Explain out-of-warranty outcomes, exclusions and available options clearly and professionally.
  • Escalate disputed, complex, unusual or high-value cases to the Service & Warranty Lead.
  • Do not make financial, warranty or goodwill commitments outside delegated authority.

Service Coordination

  • Book engineer visits and other service activity using approved systems and processes.
  • Check customer, installer, product and site information before confirming a booking.
  • Coordinate replacement products, parts, deliveries, collections and returns.
  • Monitor appointments, failed deliveries, returned items and outstanding actions.
  • Liaise with customers, installers, field service partners, Logistics, Finance and Technical Support where required.
  • Ensure handovers are complete and give the next team enough information to act without avoidable delay.
  • Support the return of faulty products and components for investigation, refurbishment or stock control.

Customer Experience and Complaint Resolution

  • Communicate with a professional, clear and empathetic tone.
  • Set realistic expectations and avoid promises which have not been approved or confirmed.
  • Recognise when a customer needs additional support or a reasonable communication adjustment.
  • Manage difficult conversations calmly and seek support where customer behaviour becomes abusive or threatening.
  • Resolve first-point complaints within role authority and record the outcome accurately.
  • Escalate formal complaints, safety concerns, vulnerable customer risks and serious service failures promptly.
  • Protect customer information and obtain consent where required.

Systems, Records and Compliance

  • Use Zendesk, Aircall, Calendly, installer.com, and other approved Customer Care tools correctly.
  • Apply the correct ticket fields, tags, statuses, booking information and warranty outcomes.
  • Maintain accurate records of customer commitments, approvals, deliveries, appointments and returns.
  • Follow warranty, complaints, consent, data protection, product safety and escalation procedures.
  • Use approved templates, knowledge resources and standard operating procedures.
  • Escalate system faults, missing information, recurring product concerns and process risks.

Cost Awareness and Continuous Improvement

  • Choose the approved resolution which meets customer needs without creating avoidable cost.
  • Support the recovery of faulty products, unused parts and replacement stock.
  • Identify repeat issues, unnecessary hand-offs, unclear guidance and barriers which delay resolution.
  • Share customer and colleague feedback with the Service & Warranty Lead and Customer Care Operations team.
  • Support testing and adoption of revised tools, processes and customer communications.
  • Attend training and maintain current knowledge of myenergi products, warranty terms and service processes.

Required Qualifications and Experience

Experience

  • Experience in customer service, administration, scheduling, warranty, logistics, technical support or a related role is desirable.
  • Experience communicating with customers by telephone and in writing is desirable.
  • Experience using CRM, ticketing, booking or order management systems is desirable.
  • Experience managing several tasks or cases with different deadlines is desirable.
  • Full role and product training will be provided.

Skills and Competencies

  • Clear written and verbal communication.
  • Strong customer care and listening skills.
  • Good organisation, prioritisation and follow-up.
  • Strong attention to detail and accurate record keeping.
  • The ability to follow policy and recognise when approval or escalation is required.
  • Calm and professional complaint handling.
  • The ability to learn product, warranty and service processes.
  • Confidence using several systems while speaking with a customer.
  • A practical approach to problem-solving and continuous improvement.

Measures of Success

  • Cases are accurate, complete and progressed within agreed timescales.
  • Customers receive clear ownership, updates and realistic expectations.
  • Warranty evidence and decisions are recorded correctly.
  • Replacements, parts, bookings, deliveries and returns are arranged accurately.
  • Outstanding actions and ageing cases remain controlled.
  • Quality, productivity and customer satisfaction meet agreed expectations.
  • Escalations contain complete information and follow the correct route.
  • Avoidable cost, repeat contact and preventable rework reduce over time.

Company Benefits

  • Free charging of electric vehicles on site.
  • Private Medical Insurance
  • Cycle to Work Scheme
  • 25 days holiday + Bank Holidays
  • Mental Health First Aiders across the business, let's be there for each other
  • Career Development & Encouragement
  • Employee Empowerment
  • Free onsite parking
  • Positive working environment
  • EV salary sacrifice scheme
  • Birthday Leave – because everyone deserves a day off for their birthday, right?
Service & Warranty Associate at Myenergi
Position posted 6 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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