Nscale on cord

Nscale

Manager, Hotline & Investigations

External position
London, UK
Hiring internally for Nscale?
Cloud and Infrastructure · Machine Learning and AI
Nscale is the Hyperscaler engineered for AI.
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
9 hours ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Senior, Lead
Core skills considered: Risk mitigation, Data Protection, Privacy
Other skills considered: Stakeholder Management, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

You will own Nscale's SpeakUp hotline and lead internal investigations globally, making sure every concern raised is heard, handled fairly, and turned into improvement. You will run the case lifecycle, from intake and triage to fact-finding, reporting and remediation, and build the programme as Nscale scales across new countries. This is a hands-on role for someone who can run sensitive matters with discretion, stand up to scrutiny from the auditors and regulators, and make the channel trusted by employees and third parties.


What You'll be Doing

SpeakUp Hotline Operations:

  • Own the day-to-day running of the Nscale SpeakUp hotline and the case management platform, including configuration, intake channels and language coverage, user access, triage and communications.
  • Manage the relationship with the platform provider, acting as the main contact, managing contract obligations and conditions, renewals and budget, and holding the provider to agreed service levels.
  • Run regular service reviews with the provider, escalate and resolve issues, and work with internal teams when necessary.

Investigations and Case Management:

  • Lead Compliance-owned investigations and coordinate those led by other teams.
  • Prepare investigation plans, run interviews with reporters, witnesses and subjects, gather and analyse evidence, and write investigation outcome reports and recommendations.
  • Work under the direction of Legal to preserve privilege, apply local-law requirements and manage outside counsel or forensic consultants within budget.
  • Escalate matters without delay, when required.

Data, Reporting and Insights

  • Set and enforce case data standards in the platform and run regular quality checks so the case record is complete, consistent and accurate.
  • Own user access and permissions, audit trails, confidentiality controls and retention rules, and work with Information Security and Data Privacy so the system stays secure and audit-ready.
  • Refine programme metrics and maintain dashboards leadership can use on demand.
  • Produce SpeakUp reports, covering key metrics, with figures reconciled to the system before release.
  • Spot emerging risks, hotspots and patterns by team, region or issue type, and raise them before they grow.
  • Turn case outcomes into lessons learned, share anonymised case studies and themes with the business, and feed insights into policy updates, training and control improvements.
  • Improve case categorisation and data quality so trends in culture and controls are visible early.

Programme Development:

  • Maintain and improve internal procedures, standards, templates and toolkits.
  • Ensure investigators are trained and fully equipped to conduct the cases under Nscale standards.
  • Design and implement SpeakUp awareness campaigns.
  • Track whistleblowing law changes and adapt the channel for new jurisdictions.

About You

  • 8-10 years of experience in investigations, compliance or legal roles, with a track record of leading compliance investigations end-to-end.
  • Hands-on experience running or supporting a whistleblowing or ethics hotline, including triage, case management and reporting to senior leadership and committees.
  • Strong interviewing skills and sound knowledge of evidence handling, confidentiality and fair-process principles.
  • Working knowledge of whistleblowing, data protection and employment law considerations across multiple jurisdictions.
  • Excellent report writing: clear, fact-based findings that stand up to Legal, Audit Committee and regulator scrutiny.
  • Sound judgement, discretion and the ability to handle highly sensitive matters with empathy and impartiality.

Preferred:

  • Legal qualification (admitted lawyer) or investigations background from Big 4 forensics, a law firm or an in-house compliance team.
  • Experience with case management platforms.
  • Experience in a high-growth tech or infrastructure business, including setting up hotline processes in new countries.
  • Additional language skills.
Manager, Hotline & Investigations at Nscale
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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