Pinnacle Group on cord

Pinnacle Group

Head of Contract Mobilisation & Integration

External position
London, UK
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Real Estate · Maintenance
Transforming communities, changing lives
Posted
2 days ago
Checked
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2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Risk mitigation
Other skills considered: Stakeholder Management, Process management, Project Management

Logistics

Base salary: £90K - £100K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Pinnacle Group are seeking an experienced and commercially astute Head of Contract Mobilisation & Integration to lead the successful transition of contract awards from preferred bidder stage through mobilisation, operational embedding and stabilisation. This is a highly visible leadership role with accountability for ensuring contractual commitments are translated into compliant, effective and commercially sustainable services. Working across Bidding & Growth, Commercial, Legal, Finance, People, Technology & Innovation and Operations, you'll provide the leadership, governance and coordination required to deliver successful Day 1 go-lives and long-term operational success.

The ideal candidate will bring significant experience of supporting bid teams, and leading complex mobilisations, transitions or service implementations within outsourced services environments, ideally including housing, property management, facilities management or workplace services. You'll possess strong commercial awareness, a thorough understanding of contract implementation and operational readiness, and a proven ability to manage risk, governance and stakeholder relationships at a senior level. Just as importantly, you'll be comfortable influencing executives, clients and operational leaders, bringing credibility, challenge and a relentless focus on delivery.

This is an exciting opportunity for a commercial leader who enjoys creating structure, driving continuous improvement and building repeatable frameworks that enable sustainable growth.


Responsibilities

Pre-Contract and Bid Support

  • Participate in bid governance and approval processes.
  • Support the Bidding & Growth team in assessing operational feasibility, implementation complexity and mobilisation requirements.
  • Review customer requirements and identify material commercial, operational and delivery risks.
  • Validate operating assumptions with relevant divisions and ensure mobilisation requirements are reflected in solution design, pricing and programme commitments.

Contract Negotiation and Readiness

  • Work alongside Legal and Commercial colleagues to assess the operational and commercial effect of proposed contractual provisions.
  • Support review and negotiation of operational schedules, KPIs, service credits, mobilisation requirements, governance provisions, TUPE & pension requirements and client dependencies.
  • Develop and maintain a clear contract readiness assessment, obligations matrix and implementation risk position ahead of contract execution.
  • Ensure Legal retains ownership of legal drafting, legal risk, disputes, corporate and regulatory advice, while this role owns operational-commercial interpretation and implementation readiness.

Mobilisation Leadership

  • Establish the mobilisation strategy, plan, governance, resources and critical path for each major contract.
  • Chair the Mobilisation Steering Group and hold workstream leads to account for delivery of agreed milestones.
  • Oversee programme risks, issues, dependencies, decisions, budget and client communications.
  • Coordinate operational readiness across people, systems, finance, supply chain, compliance, property, data and service delivery.
  • Provide the COO / IC with clear and evidence-based readiness reporting and escalation.
  • Lead the recommendation on readiness for Day 1 service commencement.

Contract Integration and Embedding

  • Translate contractual commitments into operational procedures, playbooks, governance, reporting and performance controls.
  • Ensure obligations are allocated to named owners and embedded within BAU service delivery.
  • Lead structured Day 30, Day 90 and Day 180 reviews, proportionate to contract scale and risk.
  • Manage the formal handover to Operational Director once stabilisation exit criteria have been met.

Commercial Assurance and Continuous Improvement

  • Monitor early delivery against bid assumptions, mobilisation objectives, client dependencies and expected commercial outcomes.
  • Identify emerging contractual, operational and margin risks and ensure corrective actions are implemented.
  • Capture lessons learned and feed them into future bids, contract negotiations, mobilisation standards and operating models.
  • Support contract audits and promote consistent mobilisation capability across the Group.

Requirements

  • Significant leadership experience in outsourced services, preferably housing and property management and / or facilities and workplace management.
  • Demonstrable success in leading complex mobilisations, transitions or service implementations.
  • Strong commercial understanding, including the ability to operationalise contract obligations.
  • Experience of bid assurance, solution design, contract negotiation, TUPE and service commencement.
  • Strong governance, risk management, financial control and stakeholder-management capability.
  • Ability to influence and challenge credibly at Executive, client and senior operational levels.
  • Strong analytical, written and verbal communication skills, with attention to delivery and assurance.
  • Evidence of building repeatable processes, capturing lessons learned and improving organisational capability.

Company Benefits

  • Maternity/paternity packages
  • Flexible Working Arrangements
  • Life Assurance
  • Enhanced Pension Scheme
  • Additional Annual Leave
  • Private Medical Insurance
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Retail Discounts
  • Childcare Assistance
  • Season Ticket Loans
  • Sick Pay Schemes
  • Personal Development Plans
  • Company Car/Car Allowance
  • Electric Vehicle Scheme
Head of Contract Mobilisation & Integration at Pinnacle Group
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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