Plum  on cord

Plum

Fraud & Chargeback Team Lead

External position
London, UK
Hiring internally for Plum ?
FinTech
The AI assistant that grows your money
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Risk and Compliance
Experience level: Lead
Core skills considered: Fraud prevention, Risk mitigation, Escalations handling, Stakeholder Management, Building Teams
Other skills considered: Process management, Customer service, Customer support, Data Protection

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

An exciting opportunity to take ownership of the fraud and chargeback at Plum and lead the Fraud & Chargeback team. You will be responsible for the day-to-day performance of the team and the ongoing development of our fraud and chargeback processes, products and tooling. You will lead strategic initiatives to strengthen our fraud prevention capabilities, reduce losses, improve operational efficiency and customer experience. Working closely with Compliance, Product, Engineering and other stakeholders, you will identify opportunities for improvement and drive them through from idea to implementation.


You Will

  • Own the Fraud & Chargeback processes and customer journeys at Plum, ensuring they are effective, scalable, customer-centric and aligned with regulatory and scheme requirements.
  • Look after the day to day operations of the Fraud and Chargeback team, ensuring effective task allocation, prioritisation and delivery against operational targets.
  • Providing expertise in various fraud types (e.g. card fraud, identity theft, account takeover) with strong investigative and countermeasure skills to minimise fraud losses and chargebacks.
  • Use your experience and expertise to guide the Fraud and Disputes team in conducting complex fraud investigations and manage escalations.
  • Be monitoring, detecting, and preventing fraudulent activities and presenting findings to senior stakeholders.
  • Own the continuous improvement roadmap for Fraud & Chargeback, proactively identifying opportunities to improve processes, internal tooling, products and controls.
  • Collaborate closely with Compliance, Product and other teams to define requirements, build stakeholder support and deliver product and process improvements from discovery through to implementation and ongoing optimisation.
  • Stay informed about new fraud trends and evolve strategies to meet the changing demands of the financial crime landscape including new regulations.
  • Mentor and coach team members, actively provide feedback and take an active interest in their career growth and progression.
  • Maintain an up to date knowledge base that includes standard operating procedures, workflow descriptions, training materials etc.
  • Become the main point of contact for relevant partners, coordinate daily activities and help resolve any unforeseen issues.

Ideally You Have

  • 4+ years of experience in a similar role with 1+ years in a managerial capacity.
  • Proven experience owning and improving fraud and chargeback processes, ideally within a fintech, payments or other regulated financial services environment.
  • Expertise in fraud and disputes processes, with a strong understanding of customer-centric operations.
  • Strong knowledge of Visa disputes and transaction processing and of Direct Debit lifecycle (BACS & SEPA), including chargebacks and late failures.
  • Hands-on experience investigating various fraud typologies, such as ATO, ID Theft, Card Fraud and APP.
  • Strong organisational and communication skills.
  • A proactive, hands-on problem-solving mindset, with the ability to act quickly and decisively.
  • An empathetic and developmental leadership style, with a focus on coaching and motivating others.
  • Experience in a start-up environment is a plus.

Company Benefits

  • Bucketfuls of challenging problems to solve, so hopefully that's your thing! Our job is to take a complicated, archaic domain and make it simple and accessible to everyone.
  • One of the best learning experiences of your life. You'll get to work with extremely smart and capable people, with backgrounds in finance, physics, history, computing, languages and more.
  • Join one of the hottest fintech start-up in London 馃嚞馃嚙
  • We're all in this together! Own part of the company through stock options 馃挿
  • Flexibility to work from our Athens office (almost) whenever you want 馃嚞馃嚪
  • 25 days holiday a year, excluding bank holidays (33 in total)
  • Our annual team trip, to a secret destination 鉁堬笍
  • An office brimming with fruit&snacks, coffee, plants, and a vibe that鈥檚... 馃馃寛
  • Be an integral part of a company disrupting the financial sector and its expansion in Europe
Fraud & Chargeback Team Lead at Plum
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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