RAC on cord

RAC

Rescue & Recovery Operations Manager

External position
Walsall, UK
Hiring internally for RAC?
Automotive · Insurance
Complete peace of mind. For all your driving needs.
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
10 hours ago

Skills & Experience

Job roles: Business Operations
Experience level: Lead
Core skills considered: Building Teams, Business Analysis, Business development
Other skills considered: Stakeholder Management, Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Join the RAC as a Rescue & Recovery Operations Manager and lead the teams making critical decisions for our members when they need us most.

You'll lead a critical part of the RAC's 24/7 operation, where decisions your team make directly affect how quickly and effectively we get members moving again.

Working across nights and weekends on a 4 on 4 off shift pattern, you'll lead our Out of Hours deployment operation, making sure we use our own rescue and recovery resources and external contractor network effectively.

It's a fast moving operation where priorities can change quickly. You'll need to balance member needs with operational and commercial performance, while giving your teams the direction and support they need to deliver.

Working closely with senior leaders, operational teams, technical colleagues and external partners, you'll also have the opportunity to improve how we work, remove barriers and help shape a more effective rescue and recovery operation.


What you'll do

  • Lead our Out of Hours deployment teams, creating clear priorities, accountability and consistent performance across a complex 24/7 operation.
  • Take ownership of key operational and customer measures, including productivity, resource utilisation and NPS, using data and insight to improve performance.
  • Make sure rescue and recovery resources are deployed effectively and right first time, balancing member needs, service and commercial outcomes.
  • Coach and develop Deployment Leads and team members, building capability, confidence and consistency across the operation.
  • Identify and resolve operational issues across people, processes, systems and data, removing friction and improving delivery.
  • Drive continuous improvement, finding practical ways to improve outcomes for members, colleagues and partners.
  • Lead teams through change, helping colleagues adopt new ways of working and making improvements part of everyday activity.
  • Build strong relationships across the RAC, working with Group Operations, technical and commercial teams, internal audit and external network partners.

What you'll need

  • Proven experience leading complex, time-sensitive operational teams and delivering strong performance through others.
  • Strong commercial awareness, with an understanding of how people, processes, systems and data come together to influence operational results.
  • Strong knowledge of deployment operations, systems and processes, with the confidence to use performance measures to make effective decisions.
  • Excellent communication and relationship-building skills, with the ability to influence, challenge and bring people together at all levels.
  • A resilient and adaptable leadership style, with the judgement to manage immediate operational pressures while driving longer-term service and performance improvements.

Company Benefits

  • FREE RAC Ultimate Complete Breakdown Service from Day One.
  • 25 days annual leave entitlement plus bank holidays.
  • Option to join RAC’s Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings.
  • 2 x Basic Salary Core Employer funded Life Assurance cover (4 x for pension scheme members) with the option to flex up to 10 x cover through our flexible benefits offering.
  • Family leave support including paid time off, flexibility and resources to help balance work and family commitments.
  • Confidential personal support service, available 24 hours a day every day of the year for you and any family members ages 16+ in your household.
  • Car salary sacrifice scheme – after 12 months of employment, where you’ll enjoy significant tax savings, including electric vehicle options.
  • Access to Orange Savings, our online discounts portal offering 1000’s of savings on high street retailers, supermarkets, holidays, tech and much, much more.
Rescue & Recovery Operations Manager at RAC
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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