Shawbrook Bank on cord

Shawbrook Bank

Product Manager, Customer & Accounts Platform

External position
London, UK
Hiring internally for Shawbrook Bank?
Banking · Finance
Banking for the real world.
Active
over 6 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Mid, Senior, Lead
Core skills considered: Business Analysis, Product Management, Stakeholder Management, Agile, Jira
Other skills considered: Confluence, Data Analysis, Communication software, Technical Writing, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

The Customer and Accounts platforms are the spine of the Core Banking Platform. The Customer Platform holds the Bank's single, deduplicated view of every person and organisation we deal with. The Accounts Platform is the layer every system in the Bank goes through to create and service accounts on Thought Machine Vault Core. Every other platform, franchise and squad depends on both.

This role owns the product agenda across the two. You will run a single roadmap, own the API contracts other teams build against, and define how these platforms behave to the level of precision an engineer can build from: how a customer is matched, merged and maintained, how accounts are created and move through their lifecycle, how instructions and events flow to and from Vault Core, and what happens at every boundary and edge case in between.

It is a deliberately deep, hands-on platform role for someone who is energised rather than daunted by data models, API versioning, idempotency and failure modes, and who is comfortable that their users are other engineering teams rather than end customers.


Roadmap & Initiative Definition

  • Own a single product roadmap across the Customer and Accounts platforms, sequenced against franchise commercial priorities, Core Banking Programme commitments and the platform's delivery capacity.
  • Balance platform reliability, new capability and migration work in one plan, and make the trade-offs between them explicit rather than letting the loudest demand set the order.
  • Run discovery with the squads and franchises that depend on the platform, establishing the underlying customer and business need, the platform behaviour it implies, and whether the platform can support it.
  • Convert consumer demand into well-formed initiatives with a clear problem statement, scope, dependencies and definition of success, so the squad has a credible, prioritised pipeline of work.
  • Take on the problems that are too large or too cross-cutting for any single product squad to own, the ones that only become solvable when one platform holds the whole picture.
  • Own migration and decommissioning planning for legacy customer and account infrastructure, including how records are matched, moved, reconciled and proven correct.
  • Bring a point of view. Where a request is poorly formed, unaffordable or better solved elsewhere in the estate, say so early and propose the alternative.

Product Definition on the Platform

  • Own how the Customer Platform behaves - matching, merge and deduplication rules, what constitutes the golden record, how customer data is maintained and corrected, and the downstream consequences of any change to that record - including configuration and the rationale behind every parameter choice.
  • Own how the Accounts Platform behaves - account creation, lifecycle states and closure, how instructions reach Vault Core, and how posting and event behaviour is exposed back to consuming systems.
  • Treat the platform API surface as a product in its own right: own its definition, versioning and documentation, so every consuming system has stable contracts to build against and no consumer is surprised by a change.
  • Set the standards for how other squads integrate with the platform, covering integration patterns, idempotency, error handling and testing, and make sure they are understood and followed.
  • Translate consumer needs, regulatory obligations and platform constraints into unambiguous requirements, with user stories and acceptance criteria covering happy path, unhappy path, boundary and invalid-input cases.
  • Decide whether a need is met by configuration, new platform capability, or a change in the consuming system, and make the trade-off explicit rather than defaulting to build.
  • Build in the controls the Bank needs from the outset: FCA and Consumer Duty outcomes, accuracy and lineage of customer and account data, auditable behaviour, and correct treatment under financial crime and data protection obligations.
  • Grow the Customer Platform as the Bank's single source of truth for who we deal with, rather than one more system holding a partial view.
  • Make each new product and franchise faster and lower-effort to launch by building reusable capability rather than one-off integrations.
  • Review implemented behaviour against requirements alongside engineers, and own product sign-off through test and UAT.

Cross-Functional Collaboration

  • Work day to day with the engineers on the platform squad, not just their leadership, in refinement, in design discussions and in defect triage. The quality of this working relationship is the single biggest determinant of success in the role.
  • Partner with the franchise and product squads that consume the platform, and hold the line on platform integrity under delivery pressure, balancing franchise urgency against consistent, scalable foundations.
  • Work with Operations to understand how customers and accounts are actually onboarded and serviced, and bring that reality into platform decisions.
  • Engage Finance, Data, Legal and Risk & Compliance early, so reporting needs, regulatory change and control expectations shape requirements rather than arriving as late constraints.
  • Communicate platform and integration decisions in plain language to non-technical stakeholders, and in exacting detail to engineers. Both audiences should recognise the same decision.
  • Use data to understand platform performance, and present roadmap and strategy to senior leadership, including the quarterly Technology Platform Playback attended by the CTO.

Interfaces & Boundaries

  • The Product Lead, Core Banking Platform owns cross-book demand consolidation, investment business cases and prioritisation. This role supplies the platform substance those business cases rest on.
  • The Vault Platform Product Manager owns the Vault implementation across the Bank and all product lines on it. This role owns the customer and account layer in front of it, and the two agree the seam between platform behaviour and product behaviour rather than each assuming it.
  • Product Managers for each lending product line own their own product definition on Vault Core. This role owns the shared customer and account capability underneath them, and escalates cross-product-line trade-offs rather than resolving them locally.
  • The Core Banking Delivery Lead and Engineering Manager own delivery sequencing and capacity. This role owns what is being built and why, and whether what was built is right.
  • Data owns the Bank's data architecture and governance. This role owns the customer record as a product and works within that architecture.

The Person


Essential

  • Strong product management experience across the full lifecycle, from discovery through delivery and into live running.
  • Experience of platform, API-first or infrastructure products, where your users are other engineering teams rather than end customers, including ownership of API definition, versioning and documentation.
  • Strong core product management craft: discovery, framing the problem before the solution, roadmap definition, and making and defending prioritisation trade-offs with competing stakeholders.
  • Experience defining requirements for engineering teams, including acceptance criteria at a level of detail that removes ambiguity.
  • Comfortable operating at a low level of abstraction in a technically complex, regulated environment, and able to reason about how components integrate, where data flows between them, and how they fail.
  • Able to hold the line on platform integrity under delivery pressure, balancing franchise urgency against consistent, scalable foundations.
  • Experience in financial services, ideally across core banking, accounts, lending or customer data.
  • Uses data to drive decisions, able to interrogate system output directly, understand platform performance, and ground prioritisation in evidence rather than stakeholder volume.

Company Benefits

  • Contributory pension scheme (8% employer contribution)
  • Company-funded private medical cover (with option to add dependents at your own cost)
  • Access to Babylon – Digital GP Support 24/7
  • Employee Assistance Programme (EAP) available 24/7
  • Access to Peppy – personalised healthcare support
  • Access to Headspace to support your mental well-being
  • Cycle to Work scheme
  • Company sponsored health and financial well-being events
  • An inclusion community focused on supporting you in bringing your whole self to work
Your Lifestyle
It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and even when you’re not.
  • Minimum of 27 days holiday per year
  • Option to buy or sell holiday days through our flexi-holiday scheme
  • Day one entitlement for maternity & paternity and six months’ full maternity pay
  • Community and charitable giving plus one additional day’s leave to use for volunteering
  • Access to discounts on a range of high street and online brands plus gym memberships nationwide
  • Season ticket loans to help with the cost of commuting
  • We encourage hybrid working and promote a flexible blend of remote and office working
Your Development
We are passionate about the growth and development of our people so they can achieve their aspirations and be the best they can be.
  • Dedicated internal careers site
  • Access to a wide range of learning resources
  • Apprenticeships and support with professional qualifications in your chosen field
  • Management development and mentoring programme
Your Contribution
We reward those that go the extra mile in helping us achieve our goals.
  • Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
  • Recognition scheme focused on celebrating our success and thanking our colleagues for a job well done
  • Opportunity to have your voice heard, through regular engagement surveys, events and our People Engagement Forum
  • Like working here? Refer a friend for a role and get rewarded
Product Manager, Customer & Accounts Platform at Shawbrook Bank
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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