Softwire on cord

Softwire

Head of Infrastructure, Security & Service Desk

External position
London, UK
Hiring internally for Softwire?
Consultancy
Softwire is at the forefront of bespoke digital engineering, working with some of the UK's leading brands.
Posted
3 weeks ago
Checked
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2 hours ago

Skills & Experience

Job roles: Head of Infrastructure
Experience level: Senior, Lead, Leadership
Core skills considered: Cloud Security, Security Testing
Other skills considered: Threat Detection, Network Security

Logistics

Base salary: £90K - £120K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

You will be supported by a Senior Internal Infrastructure Engineer and a team of Service Desk and Infrastructure Engineers and will have overall accountability for the following areas


Team leadership & people management

  • Lead, manage, and develop a team of engineers, fostering a collaborative, high-trust, and accountable team culture
  • Plan and prioritise the team's workload, assigning work appropriately based on priority, complexity, and individual development needs
  • Mentor and coach team members, supporting their technical growth and career development through regular one-to-ones, feedback, and objective-setting
  • Act as the senior point of escalation for the team, providing technical guidance
  • Own resourcing, capacity planning, and the balance between project work and business-as-usual operations
  • Communicate effectively with both technical and non-technical stakeholders, representing the team and its priorities across the business
  • Build and maintain documentation, standards, and ways of working that allow the team to operate consistently and at pace
  • Own and manage the first-line support service desk, ensuring colleagues receive timely, high-quality support and that requests and incidents are logged, triaged, and resolved against agreed service levels (SLAs)

Technical responsibilities


Service desk & end-user support

  • Run the first-line support service desk, overseeing ticket logging, triage, prioritisation, and resolution against agreed SLAs, and driving continuous improvement of the end-user support experience
  • Own the technical onboarding of new joiners, including provisioning and configuration of accounts, devices, and access in line with role requirements, so new starters are productive from day one
  • Own the offboarding of leavers, ensuring prompt revocation of access, recovery and secure wiping of devices, and decommissioning of accounts, working in coordination with HR and the identity and access management process
  • Maintain end-user documentation, self-service guidance, and a knowledge base to deflect repeat issues and support consistent, efficient resolution

Endpoint & device security

  • Manage endpoint security across all corporate devices, including antivirus, EDR tooling, device encryption, and mobile device management (MDM), ensuring consistent policy enforcement and prompt response to endpoint threats

Identity & access management

  • Own identity and access management (IAM) across internal systems, including joiners, movers, and leavers processes, role-based access control, privileged access management (PAM), and periodic access reviews

Network security

  • Design, implement, and maintain network security controls, including firewalls, network segmentation, VPN, and intrusion detection and prevention systems (IDS/IPS)

Patch & vulnerability management

  • Manage patch management processes across all internal systems, infrastructure, and devices, ensuring vulnerabilities are remediated within risk-based timeframes and in line with organisational policy
  • Identify, assess, and remediate vulnerabilities across internal infrastructure through regular scanning, prioritisation, and tracking to resolution

Secure configuration & hardening

  • Ensure secure configuration of servers, cloud infrastructure, and network devices in accordance with recognised hardening standards (e.g. CIS Benchmarks)
  • Ensure all hosted applications are hardened against attack by keeping patching up to date, enforcing least-privilege access, and putting controls in place to identify and respond to malicious activity

Resilience: backups & disaster recovery

  • Manage backup processes for internal systems, ensuring backups are performed, tested, and recoverable, and that retention aligns with business and regulatory requirements
  • Maintain and regularly test Disaster Recovery (DR) documentation and runbooks, ensuring recovery objectives (RTO/RPO) are defined, understood, and achievable

Monitoring & incident response

  • Implement and manage logging and monitoring across internal systems, ensuring security events are captured, alerted on, and investigated in a timely manner
  • Lead the technical response to internal security incidents, including containment, eradication, and recovery, ensuring root cause analysis and corrective actions are completed following any significant event

Compliance, audit & reporting

  • Ensure internal infrastructure and systems comply with organisational security policies, standards, and applicable regulatory requirements
  • Report on the status of internal security controls, vulnerabilities, and incidents to the CISO, escalating material risks as required
  • Support external audits (e.g. ISO 27001, client audits) where internal infrastructure is in scope
  • Own the Cyber Essentials Plus certification process, coordinating the annual self-assessment and verified external audit

Experience and qualifications


Essential

  • Proven experience leading or managing a technical team, including workload allocation, mentoring, and performance development
  • Experience managing a service desk or first-line support function, including SLA management, ticket triage, and end-user onboarding and offboarding
  • Strong hands-on background in IT infrastructure and security across the areas listed above (endpoints, IAM, networking, patching, hardening, backup/DR, monitoring, and incident response)
  • Practical experience securing and managing cloud infrastructure as well as on-premises systems
  • Working knowledge of recognised security frameworks and standards (e.g. ISO 27001, Cyber Essentials Plus)
  • Experience leading or coordinating security incident response end to end
  • Excellent communication skills, with the ability to explain technical risk clearly to both technical teams and senior stakeholders
  • Sound judgement around risk prioritisation and remediation in a business context

Desirable

  • Relevant certifications (e.g. CISSP, CISM, security or cloud platform certifications)
  • Familiarity with scripting / automation to improve operational efficiency

Company Benefits

  • Pension: Additional 5% of salary
  • 25 days annual leave (with the option to buy and sell)
  • Time off for company-wide morale activities, time off for charitable / CSR activities
  • Free annual eye test, income protection, cycle to work, electric vehicle lease schemes, and payroll charity donations.
Head of Infrastructure, Security & Service Desk at Softwire
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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