Taptap Send on cord

Taptap Send

Head of Business Operations

External position
London, UK
Hiring internally for Taptap Send?
FinTech
Taptap Send is an app that lets people send money back home to Africa, Asia, and the Caribbean quickly and at very low prices.
Active
over 6 months ago
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Business Analysis, Building Teams, B2B, SQL, Automations
Other skills considered: Product Management, Stakeholder Management, Project Management, Customer service

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Taptap send is building a Business product, leveraging the best-in-class cross-border payment network we have built. This is a new product line we're building from the ground up and we are looking for a hungry, hands-on generalist to build and scale the operations behind it. You will own high impact, high urgency, needle-moving goals on a new and fast growing product in an established start up.

Taptap Send Business is early and growing fast. Businesses are already using us to pay people and suppliers across emerging markets, and we are launching a wider set of products and geographies. Every launch is a new promise to a business customer whose payroll, suppliers and cash flow depend on us getting it right.

This role reports to the Director of Business Operations and owns the service our business customers get. You will be given high agency and high autonomy, working across Product, Data, Engineering and Compliance to build and run best-in-class support for a product line that is growing fast.


The outcome you will drive

  • Business customer retention - build an AI native account management support that is an order of magnitude better than anything on the market.
  • A service excellence our BPO partners deliver to, consistently, as volume and product complexity increase.
  • Launch readiness - every new product and geography requires specific support, you build it and run it.
  • Insight to build a Product businesses love - you're the closest to what business customers actually ask, you quantify it and get it into the roadmap.
  • Cost of support - own the budget for support and make it more efficient with scale.

Responsibilities

  • Design, build and run best-in-class support for the Business product, end to end
  • Identify unhappy paths, build and automate solutions and work with product to fix at scale
  • Design, build and maintain AI-powered workflows and automations that reduce manual effort, improve retention and scale Operations effectively
  • Take operational functions and processes from 0 to 1, then 1 to 100
  • Set the standard our BPO partners are held to - playbooks, QA, KPIs - and hold the performance bar high
  • Structure complex and ambiguous problems by conducting ad hoc analysis
  • Act as Product Ops for the Business line: turn what customers tell us into evidenced product priorities, and get them built
  • Work across highly technical and specialised product, engineering and data colleagues to deliver an experience business customers stay for
  • Own support for each new launch, from readiness through to a steady, automated state

Requirements

  • 5-7+ years of high-performing experience in a fast pace, analytical environment
  • B2B account management, customer success or business operations for a business/SME product is what we are looking for, you know what business customers expect and what it takes to deliver it
  • You are looking for a role where you can directly drive the impact, where you are the owner and have autonomy to make decisions and drive outcomes
  • You take ownership, are dependable, and do the hard things to make things work. You own the problems end-to-end and constantly ship improvements
  • Comfortable using SQL to drive decisions daily
  • Willingness to build and iterate on AI-powered workflows and automations
  • No task too small, willingness to dive in and sweat the details regardless of the tool or problem
  • Instinct to add 'just enough' process to scale without cumbersome bureaucracy
  • Comfortable in a regulated, 24/7 business where the stakes for the customer are real
  • London, office based

Company Benefits

UK Benefits:
  1. 25 days holiday 🌴, 11 TTS holidays (incl. public holidays)

  2. Axa Private health insurance (100% coverage), dental and vision 🩺 🦷 👀

  3. Axa Employee Assistance Programme (mental health, life management, counselling)

  4. Life and basic AD and D is 100% company paid (for 3x earnings)

  5. Contributory pension on qualified earnings

  6. Free subscription to Headspace mindfulness app 🧘🏼‍♀️🧘🏾‍♂️

  7. Learning and Development budget for your professional development needs

  8. TTS Equipment & WFH set-up in line with policy

Head of Business Operations at Taptap Send
Position posted 2 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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