ThreatAware on cord

ThreatAware

Customer Success Engineer

External position
London, UK
Hiring internally for ThreatAware?
Computer and Network Security
Know Every Device. Eliminate Exposure.
Posted
4 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Senior
Core skills considered: APIs, Cloud Computing, PowerShell, Python
Other skills considered: Escalations handling, Stakeholder Management, Technical support

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

We're hiring our first Senior Customer Success Engineer: a deliberate signal that Customer Success at ThreatAware is shifting from traditional account management into technical outcome ownership. This is a hands-on, technically credible role for someone equally comfortable presenting risk posture to a CISO and configuring integrations inside the platform themselves.

In this first phase, you'll operate as a senior technical specialist deployed across our Enterprise customer cohort, going wherever deep technical ownership will move the needle most.

You'll set the technical bar and the playbooks the rest of the Customer Success team will follow as we build out the CSE function.


What You'll Do

  • Own onboarding for new enterprise accounts: configure the ThreatAware Protect environment, connect and validate integrations across EDR, MDM, RMM, identity and vulnerability-scanning tools, set up Vitals thresholds and tagging logic, and orient stakeholders on the Dashboard, Device Explorer and Coverage Explorer.
  • Identify coverage and integration gaps through estate and usage analysis; run success-planning and strategy sessions that connect platform adoption to the customer's actual security and compliance outcomes.
  • Conduct Coverage and Vitals assessments; build remediation and protection plans; recommend new integrations, tagging structures and architecture across the ThreatAware Protect platform.
  • Apply a structured maturity approach to cyber asset protection (tracking Functional Vitals and control health over time) and deliver quarterly security posture reports that show customers, in plain terms, what's improved and what's next.
  • Monitor account health signals (integration sync failures, silent failures, stale or unmanaged devices, stalled adoption) to catch churn risk early; define mitigation plans and partner with Sales and CS leadership on renewal strategy.
  • Build business cases and ROI narratives, framed around reduced blind spots, audit readiness and control effectiveness, to support expansion; run regular checkpoint reviews and QBRs with stakeholders.
  • Engage CISO, CIO and Head of IT stakeholders directly, translating platform data into clear risk, status and opportunity updates that support executive and board-level conversations.
  • Partner with Marketing on customer advocacy (case studies, references and adoption campaigns), drawing on real results from your own accounts.
  • Operate as a flexible technical specialist across our Tier 1 and Tier 2 accounts, and Tier 3 by exception, rather than holding a fixed named book, prioritising your time toward whichever accounts need deep technical ownership most.
  • Hold the technical success plan and adoption roadmap for each account you're engaged with, and work with Sales and CS leadership on commercial and renewal terms for those accounts.
  • Track and report on where and how your time creates measurable impact, building the evidence base CS leadership will use to decide the long-term shape of the CSE function, whether that's upskilling CSMs to this level or running a blended model of CSMs and CSEs.
  • As our first Senior CSE, help define the playbooks, tooling and enablement materials the wider Customer Success team will use as it shifts from a CSM to a CSE model, with a clear path to formally lead and mentor that team as it grows.

What You'll Bring

  • 5+ years in a customer-facing technical role, such as Technical Consulting, Sales/Solutions Engineering, or Technical Account Management, ideally within cybersecurity, IT asset management, or enterprise SaaS security tooling.
  • Hands-on knowledge across endpoint security (EDR/AV), MDM, RMM, identity and access management, vulnerability management, and cloud platforms (AWS/Azure/GCP), with enough scripting or automation ability (PowerShell, Python, or similar) to be self-sufficient.
  • Experience running security control or coverage-gap assessments and turning the findings into a remediation plan customers actually act on.
  • Comfort working with API-based, agentless architectures across a wide vendor ecosystem. ThreatAware integrates with 100+ security and IT tools, so breadth matters more than depth in any single vendor.
  • A proven ability to translate technical findings into business outcomes and a credible adoption roadmap.
  • Strong executive stakeholder engagement skills: comfortable presenting to a CISO or CIO without a Sales Engineer alongside you.
  • Excellent written and verbal communication, with the organisation and follow-through to run a portfolio of enterprise accounts without anything falling through the cracks.
Customer Success Engineer at ThreatAware
Position posted 4 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
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Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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