Wireless Logic on cord

Wireless Logic

Sales & Customer Service Support

External position
Ashby-de-la-Zouch, UK
Hiring internally for Wireless Logic?
Telecomms · Cloud and Infrastructure
IoT connectivity for any device, anywhere
Posted
a week ago
Checked
cord regularly checks that external positions are still open
15 hours ago

Skills & Experience

Job roles: CSM/Account Manager
Experience level: Entry, Junior, Mid
Core skills considered: Account Management, Customer service, Customer support
Other skills considered: CRM, Sales automation tools

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This is a first-line Operations role with a strong customer service and technical focus, responsible for supporting customers across a wide range of day-to-day requirements. This includes handling customer queries, processing orders, supporting billing enquiries, and carrying out technical troubleshooting across our products, services, and systems. The role also works closely with our Sales team, supporting them with customer requirements and handling first-line sales enquiries where appropriate. You will help ensure a smooth experience throughout the customer journey, from initial enquiries and orders through to ongoing service and technical support. We are looking for someone with strong attention to detail who is organised, proactive and comfortable managing a varied workload. You should be confident communicating with customers both in writing and over the phone, including handling challenging or more complex queries professionally. The ideal candidate will be technically minded, enthusiastic about developing their knowledge and confident investigating issues and working through problems logically. A willingness to learn, strong sense of ownership and genuine enthusiasm for delivering excellent customer service are essential, as we are looking for someone who can strengthen both the customer service and technical capability of the Operations team.


Main Duties Include


Customer Support & Helpdesk

  • Act as a first point of contact for customers, delivering a friendly, professional and responsive service.
  • Work collaboratively with the wider Operations team to manage a busy helpdesk, handling a varied range of customer requests and queries.
  • Take ownership of customer enquiries and ensure they are progressed efficiently through to resolution.

Sales Enquiries, Administration & Support

  • Handle first-line sales enquiries, providing customers with initial information on our range of products and services.
  • Direct sales opportunities to the appropriate member of the Sales team for further discussion.
  • Provide day-to-day administrative support to the Sales team, including preparing customer proposals, quotations and contracts.
  • Work closely with the Sales team to ensure customer requirements are managed effectively from initial enquiry through to order processing and ongoing support.

SIM & Order Processing

  • Booking-in and administration of SIM stock across multiple network operators.
  • Process, provision, and dispatch customer SIM orders accurately and efficiently.
  • Process, configure, and dispatch router and hardware orders in line with customer requirements.
  • Ensure a high level of accuracy throughout the order fulfilment process.

Billing Support

  • Prepare and issue customer billing information accurately and within required timescales.
  • Act as the first point of contact for customer invoice and billing queries.

Customer Estate Management

  • Maintain accurate customer and internal records, ensuring information remains aligned and up to date.
  • Process SIM swaps and other changes to customer estates.
  • Support the administration and processing of customer contract renewals.

Technical Support & Fault Finding

  • Provide first-line technical support, investigating and troubleshooting customer connectivity and service issues.
  • Use logical fault-finding techniques to diagnose issues and identify appropriate next steps.
  • Work closely with mobile network operators and internal technical teams to investigate more complex issues and help progress towards resolution.
  • Keep customers informed throughout investigations, clearly communicating technical information and progress updates.

Operational Tasks & Continuous Improvement

  • Take ownership of additional operational tasks and pieces of work where required, seeing them through from start to finish.
  • Proactively look for opportunities to improve existing processes and ways of working.
  • Suggest and implement practical improvements that make day-to-day activities more efficient, accurate, and customer focused.
  • Be willing to challenge existing ways of working and suggest better or simpler approaches where appropriate.

Key Skills and experience required

  • Previous customer service experience.
  • Confidence.
  • Drive and enthusiasm.
  • Attention to detail.
  • The ability to build strong relationships with Customers, suppliers and colleagues.
  • Excellent communication skills, both written and verbal.
  • Self-motivation.
  • The ability to perform under pressure and time constraints.
  • Knowledge and experience of sales techniques/customers services skills and the ability to improve them.
  • Good computer skills including experience using Microsoft packages.

Key Skills and experience preferred

  • Some exposure to IT Networks
  • An understanding of Routers and configuration
  • A background in IoT

Requirement to Learn

In order to successfully perform in the role, it is necessary to continually develop personal knowledge of:

  • Mobius Customer Base.
  • The product and the M'M market.
  • Market conditions.
  • The company's processes and procedures.
  • The Mobius internal software systems.

It is the responsibility of Sales & Customer Support, to continually develop his/her knowledge in these areas and to demonstrate that development.

Company Benefits

  • 25 days holiday
  • Buy up to 5 days additional holiday
  • Birthday Day off
  • Enhanced Maternity/Paternity Leave
  • Group Company Pension Scheme
  • Private Medical Insurance
  • Discounted Gym membership at over 3000 Gyms
  • Dental cover
  • Optical cover
  • Company Sick Pay Scheme
  • Cycle to work scheme
  • Onsite parking
  • Onsite gym
  • Access to a variety of online discounts on major retailers
  • Employee assistance program
Sales & Customer Service Support at Wireless Logic
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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