Wise on cord

Wise

Spend Operations Supply Chain & Delivery Function Lead

External position
London, UK
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FinTech · Payments
Formerly TransferWise. Still building the world's most international account.
Active
over 6 months ago
Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 hours ago

Skills & Experience

Job roles: Operations
Experience level: Lead
Core skills considered: Building Teams, Business Analysis, Business Development Strategy
Other skills considered: Commercial recruiting, Stakeholder Management

Logistics

Base salary: £85K - £110K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

Wise is building a scalable, transparent, and cost-efficient card issuance supply chain. We're looking for a Supply Chain Function Lead - Card Issuance to own the multi-year strategy for card manufacturing and delivery, design the operating model for a high-performing global supply chain function, and lead our partner portfolio end-to-end-from selection and governance to commercial negotiations and performance.

A core part of this role is senior partner stakeholder management: you'll represent Wise externally, keep vendors accountable to outcomes, and influence partner priorities and behaviours to protect Wise's customer experience, cost, and resilience goals.


What you'll do

Set strategy & build the operating model

  • Define and drive the 1-3 year strategy for card manufacturing and delivery-balancing service levels, product experience, cost-to-serve, and transparency.
  • Design the operating model for a scalable global supply chain function (team structure, governance cadence, escalation paths, decision forums, metrics/scorecards).
  • Own the monitoring roadmap (coverage, controls, ROI) so issues are detected early and resolved through clear ownership.

Own the partner portfolio & drive vendor accountability (critical)

  • Lead the global partner portfolio strategy (manufacturer + delivery partners), including multi-vendor coverage and concentration risk management.
  • Establish high-impact vendor governance:
  • performance scorecards (SLA, quality, lead times, loss/damage, scan compliance, complaints, transparency)
  • structured escalation and remediation playbooks
  • root-cause expectations and corrective action plans with deadlines
  • Represent Wise in senior partner forums and ensure Wise priorities are executed
  • Proactively identify underperformance and lead exec-level decisions: invest / fix / replace, including transition planning and risk-managed migrations.

Lead commercial negotiation & contract strategy

  • Negotiate contracts end-to-end with a strong commercial stance: pricing models, volume tiers, indexation, cost drivers.
  • Build robust contract architecture: SLAs/KPIs with meaningful remedies (credits/penalties/step-in rights), auditability, data transparency, and strong exit/transition clauses.
  • Continuously challenge cost-to-serve while protecting customer experience.

Influence cross-functionally & deliver change

  • Partner with Product, Ops, Risk, Compliance, Finance and Customer Support to define requirements and design scalable solutions.
  • Lead cross-functional programmes for supply-chain changes (launch readiness, risk assessment, communications, stakeholder alignment).
  • Communicate clearly to senior stakeholders using data-driven narratives and crisp trade-offs.

Lead and grow the function

  • Hire, coach and develop the supply chain team; build capability, set standards, and drive performance.
  • Set a high bar for ownership, transparency and execution-internally and with partners.

What success looks like

  • A clear 1-3 year supply chain strategy and annual plan with measurable targets.
  • A resilient partner portfolio with primary/secondary coverage per region and tested transition playbooks.
  • Measurable improvements in vendor performance: stronger SLA attainment, fewer delivery exceptions, better scan/comms transparency, and reduced cost-to-serve.
  • Executive dashboards that enable fast decisions and clear accountability.

What we're looking for

  • Proven ownership of end-to-end supply chain strategy covering card manufacturing, personalisation, and secure physical card delivery operations (payments/fintech strongly preferred).
  • Demonstrated experience in card fulfillment and last-mile delivery, including postal network/courier management (e.g., Royal Mail, USPS, DHL), tracking integration, and delivery performance optimisation.
  • Strong track record holding vendors accountable-including card bureaus, fulfillment houses, and delivery carriers-and influencing external partners to deliver outcomes aligned with your company's interests.
  • High-stakes commercial negotiation experience with manufacturing partners, personalisation bureaus, and logistics providers, with confidence representing your organisation at executive level.
  • Deep capability in contract design: delivery SLAs/KPIs (e.g., dispatch speed, delivery success rates), pricing, remedies/credits, transparency clauses, and exit/transition planning.
  • Experience managing multi-vendor portfolios, carrier concentration risk, and resilience planning (BCP/contingency) across production and distribution networks.
  • Strong cross-functional programme leadership and senior stakeholder influence to optimise the end-to-end customer card delivery experience.
  • People leadership: building/scaling teams, coaching, and performance management.
  • Deep operational literacy in card manufacturing, fulfillment operations, and secure postal/courier delivery optimization.

Company Benefits

  • Stock Options
  • Private Pension
  • Hybrid WFH Model
  • Paid Sabbatical after 4 years
  • 90 day global remote working
  • Annual Development Budget
Spend Operations Supply Chain & Delivery Function Lead at Wise
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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