Xelix on cord

Xelix

Product Operations Lead, AI

External position
London, UK
Hiring internally for Xelix?
Machine Learning and AI · Accounting
Xelix uses best-in-class AI to prevent overpayments, eliminate fraud and improve Accounts Payable productivity.
Posted
2 weeks ago
Checked
cord regularly checks that external positions are still open
15 hours ago

Skills & Experience

Job roles: Operations
Experience level: Lead
Core skills considered: Business Analysis, Product Management, Data Analysis, Building Teams
Other skills considered: Stakeholder Management, Project Management, Technical Direction, Product Strategy

Logistics

Base salary: £70K - £95K
Employment type: Permanent
Remote working: Hybrid (up to 3 remote days p/w)
Visa sponsorship: Not available

Job Description

AI has made writing software faster. Now we need to transform the way we build product around it: how we decide, prioritise, learn from customers, align teams and launch features. We're looking for someone to redesign that operating system at Xelix: the data teams trust, the customer feedback pipeline, and the ways of working that help Product, Design and Engineering move faster without losing quality.

This is our first dedicated Product Operations Lead role, built for someone who wants to build the infrastructure of AI-native product development, not just manage the process around it.

Today, too much of the information we need is scattered across tools and rebuilt by hand. This role exists to make high-quality product decisions cheaper and faster. You will do that by automating the operational work with AI, and by giving our Trios (PM, Tech Lead and Designer) a reliable, self-serve view of what is happening.

Two things make this role different from product operations two years ago. The first is that you are expected to automate your own function. Most of the coordination, collation and reporting that product ops historically absorbed should be done by software, and building that software is the job. The second is that our teams are changing how they build, and you will own and support that change for the Trios and Squads.

This is a build role. You will report to the VP of Product and work alongside Engineering, AI Engineering, Design, Services and Product Management.

This role is about being at the cutting edge of how AI-native products are developed and the teams that build them.


What you'll be doing


1. Craft: how our teams build

  • Turn spec-driven working into a documented, taught and measured practice across PM, Design and Tech.
  • Build and maintain the agent and skills library. Discovery, design, specification/requirements, launch, measure and learn. Most of these should now be skills and agents that teams invoke, not documents created and forgotten.
  • Own the tooling our teams work in as a portfolio: Notion, Shortcut, Metabase, Gong and the AI harness layer we build agents on. Selection, integration, access, licences and cost, and retiring what stops earning its place.
  • Partner with Engineering leaders in redefining the PDLC and SDLC, ensuring that Product and Design aren't the bottlenecks in the new agentic development process.
  • Train and support Trios in adoption and evolution of the PDLC and SDLC.

2. Customer and market insights

  • Design one pipeline for customer evidence. Today it reaches us through several routes: sales and customer calls, support tickets, services during implementation, account managers after go-live. Consolidate the collection, classification and routing.
  • The goal is that feedback is collated and summarised through automation. Your job is to build that system, evaluate it, and own the quality of what comes out of it.
  • Elevate the pipeline of feedback from just insights into what drives the agentic development loops.
  • Maintain a live, evidenced view of the competitive landscape and why we win and lose, refreshed from calls and deals rather than opinion.

3. Business data and insights

You are not the person who fetches the numbers. You build the thing that means nobody has to ask.

  • Build the product metrics layer as a system rather than a set of reports. Making data accessible to all PMs and Trios.
  • Ship the skills, agents and query interfaces that let a PM answer their own question in minutes, plus the training to leverage them.
  • Automate the standing view of product performance that feeds monthly business reviews and the board.
  • Own the definitions and instrumentation behind our reliability and quality commitments, and build the reporting that produces them without manual work each cycle.
  • Treat the metrics layer like a product you own: named metric owners, evaluations for anything AI-generated, and a clear answer to "whose number is right" before the debate starts.

4. Launch readiness

Expected to come into scope once the first three areas are established, rather than in the first year.

  • We already release daily and the pace of our launches will increase, meaning that for customers and internal teams there is more to learn and adopt. This role will own the internal launch process so Marketing, Sales, Account Management and Services know what changed and why before customers ask them.
  • Support PMs and Product Marketing in ensuring that documentation, adoption tools and communication for customers is consistent and of the highest quality while leverage AI to ensure teams can keep pace.

What This Role Is Not

  • Not customer-facing enablement. Customer training sits with Services.
  • Not tooling engineering. Product Operations owns the workflow, specification, evaluation and adoption. Engineering owns production infrastructure and operational reliability.
  • Not a squad PM. You will not carry a roadmap for a customer-facing product area.
  • Not a project manager. If this role becomes meeting scheduling and status chasing, we have got it wrong.

What Success Looks Like

Success here is measured in other people's behaviour, not in your output.

After 3 months:

  • You have a diagnosis of where our product development process loses time, and you have named the constraints worth attacking first.
  • You have a sequenced plan for the year, agreed with Product and Engineering leadership, with the measures that will tell us it is working.
  • Skills and agents you have built are in daily use by our Trios, not sitting in a pilot. At least one has changed how a squad works.
  • Baselines are set. We know how our teams spend their week and how long our common decisions take today, so improvement can be proven rather than asserted.

After 6 to 12 months:

  • A PM answers their own data question in minutes, and nobody argues about whose number is right.
  • The leadership view of product performance is clear and credible.
  • Customer evidence reaches the right PM without anyone forwarding it.
  • Our Trios work to a shared, documented practice, and a new starter reaches competence in a fraction of the time it takes today.
  • Our PMs and Designers spend measurably less of their week on operational work, against the baseline you set.
  • Several recurring meetings and reports no longer exist, and nobody misses them.

What you'll bring

  • You have led product operations, product enablement or an equivalent function in a scaling B2B SaaS company, and you can point to systems still in use after you left.
  • You are comfortable in data. You can define a metric properly, find the flaw in a dashboard, and get to an answer yourself rather than raising a request.
  • You are genuinely fluent in AI, well beyond writing assistance. You build with it: agents, skills, evaluations, automations. You have opinions on where it fails.
  • You automate your own work by instinct

Company Benefits

  • Competitive salary
  • 27 days holiday (24 days + 3 days when we close over Christmas)
  • Hybrid working
  • Comprehensive private medical & dental cover
  • Enhanced maternity/paternity cover
  • Learning & development culture – £500 personal annual budget
  • Plugged into the best VC communities in Europe
  • Swanky, dog-friendly office
  • Lots of team socials & activities
  • Annual team retreat
Product Operations Lead, AI at Xelix
Position posted 2 weeks ago

Talk directly
to who's hiring

cord intros you to the companies worth joining, from seed to enterprise.

Everything you need to find work

Surface every relevant position, direct message the people hiring and manage all your applications in one place.

Get started

Every position in one place

We index the web for open positions that might be relevant to you and bring them all in one place.

Positions you might like split into tabs based on their type

Direct messaging

No more CV blackholes. Message people hiring directly and see their activity live on cord.

A sent message to a hiring manager
A board of positions in different stages

Application management

Manage all your applications and interviews in one place.

Advanced insights

Know your worth and see how you compare with other applicants.

Visualisation of a profile match score for a position and score comparison with other applicants

Direct.
Transparent.
Human.

On cord you can message people hiring directly, see when they were last active, how responsive they are and access transparent information that you wouldn't be able to find anywhere else.

Photos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling BankPhotos people at Starling Bank
Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
Typically responds in an hour

What people are saying

2,000+

users joining every week

Oliver on cord

Oliver

Software Engineering Consultant
It's really easy to use, has a solid selection of jobs, and makes it helpful to direct message companies. The platform seems to offer a good range of opportunities while keeping the process simple and convenient.
November, 2025
David on cord

David

Lead Software Engineer
The platform allows you to create a professional CV, making the setup process simple and polished. The internal chat also provides an easy way to directly contact hiring companies, which makes communication much more efficient.
November, 2025
40,000+

open positions

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
3 million+

messages exchanged so far

Nicolae on cord

Nicolae

Senior Full Stack Developer
It is a great platform if you are looking for a job. It makes the search process straight forward and gives you access to solid opportunities.
November, 2025
81.61%

response rate from companies

Aarambha on cord

Aarambha

Associate Software Engineer
Absolutely amazing idea, the ability to see which recruiters are active makes finding opportunities very quick. There is a form of transparency built into the website that lacks in any other job searching platform.
August, 2025
Adam on cord

Adam

Senior Engineer
cord was great. Clean UI, easy to browse, and the data feature made it a breeze to quickly check whether my profile would match up well with a particular role. The messaging system made it easy to approach companies but also filter out unwanted requests.
August, 2025
4.6

score on Trustpilot

Talk directly to the people that matter

Join the hundred of thousands of people using cord to find work

Get started
 on cord
 on cord
 on cord
 on cord
 on cord
+454 joined last week
Moved to your Not right positions