Zapp on cord

Zapp

Director - Founder's Office (Product & Tech)

External position
London, UK
Hiring internally for Zapp?
E-Commerce
London’s leading 24/7 premium convenience service
Active
over 6 months ago
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
23 hours ago

Skills & Experience

Job roles: Product Manager
Experience level: Leadership
Core skills considered: Product Management, Agile, Scrum, Mobile Development, iOS
Other skills considered: User Research, Data Analysis, Product Strategy, Stakeholder Management, Project Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

This is a rare opportunity to sit at the intersection of executive strategy and hands-on product leadership. As Director - Founder's Office (Product Management), you will work directly with Zapp's Founder and Senior Leadership Team - shaping the company's most important product bets while also rolling up your sleeves to own the consumer mobile (iOS) experience end-to-end.

This is not a traditional Product role. You will be the Founder's trusted partner on consumer product strategy - synthesising customer insight, operational data, and market intelligence into a product vision that the organisation can execute against. You will define the consumer mobile roadmap, drive cross-functional alignment, and take personal accountability for outcomes across the full customer funnel.

You'll thrive here if you're equal parts strategist and builder - someone who can hold a leadership-level conversation in the morning and review a sprint backlog in the afternoon, without losing anything in translation.


Key Responsibilities

  • Serve as a strategic thought partner to the Founder on consumer product direction, surfacing insights, identifying opportunities, and shaping decisions that matter.
  • Translate the Founder's vision into a coherent, executable product strategy for the consumer mobile (iOS) experience - from acquisition and onboarding through to retention and re-engagement.
  • Represent the product function in senior leadership discussions, crafting compelling, data-backed narratives.
  • Act as a connector between the Founder's Office and the wider engineering, and design organisation - ensuring strategic intent lands in execution.
  • Own the entire consumer mobile experience - from first app open and onboarding through to checkout, real-time delivery tracking, and post-order engagement.
  • Define and manage the consumer mobile product roadmap, making clear prioritisation calls and maintaining tight alignment with Engineering and Design.
  • Drive development of key iOS capabilities including push notifications, Apple Pay, personalised recommendations, real-time location tracking, and loyalty mechanics.
  • Establish and own KPIs across the consumer funnel - activation, engagement, retention, and revenue - holding yourself and the team accountable to measurable outcomes.
  • Stay ahead of iOS platform updates, consumer behaviour trends, and best-in-class mobile UX to keep the Zapp app genuinely competitive.
  • Lead and align stakeholders across Engineering, Design, Marketing, Commercial, and Operations to deliver a seamless and intuitive customer experience.
  • Own a portfolio of high-impact initiatives end-to-end - from scoping and planning through to delivery, measurement, and iteration.
  • Identify and resolve structural blockers and systemic inefficiencies that slow down product execution or degrade the customer experience.
  • Champion a culture of rigorous experimentation and data-led decision-making across the consumer product team.

Ideal Candidate Profile: Requirements


Essential

  • 7+ years of experience spanning product management, strategy, or a combination - with clear evidence of working at or near executive level in a high-growth environment.
  • A proven track record of building and scaling consumer mobile apps, with demonstrably high user engagement and retention.
  • Deep understanding of the consumer product lifecycle - acquisition, activation, retention, and re-engagement - and a clear instinct for where to focus.
  • Strong quantitative skills and a systems-thinking mindset: comfortable breaking down ambiguous problems, mapping dependencies, and finding leverage points.
  • Executive presence and communication skills to influence senior stakeholders and facilitate alignment across functions.
  • Experience working directly with founders or C-suite leaders - you understand how to be a trusted partner, not just an executor.
  • Ability to work closely with mobile engineers and designers, translating user needs and technical constraints into intuitive, high-performance features.
  • Experience with mobile analytics platforms (e.g. Mixpanel, Amplitude) and a sharp eye for the metrics that actually move the needle.

Desirable

  • Strong grasp of the iOS ecosystem - Apple Human Interface Guidelines, Apple Pay, push notifications, real-time tracking, and location-based services.
  • Experience in on-demand delivery, grocery, e-commerce, or marketplace platforms.
  • Background in strategy consulting or VC/PE - particularly if you've since moved into operational product roles.
  • Experience preparing and presenting materials for board meetings, investor updates, or strategic leadership reviews.

Company Benefits

  • Private health insurance (AXA)
  • 25 days holiday per year (plus all Bank Holidays)
  • Benefits platform granting discounts at hundreds of retail brands
Director - Founder's Office (Product & Tech) at Zapp
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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