Zapp on cord

Zapp

Operations Recruiter

External position
London, UK
Hiring internally for Zapp?
E-Commerce
London’s leading 24/7 premium convenience service
Active
over 6 months ago
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Human Resources
Experience level: Junior, Mid, Senior
Core skills considered: Onboarding, Stakeholder Management
Other skills considered: Communication software

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

We are looking for a hands-on Operations Recruiter to own how Zapp finds, attracts, and hires the frontline talent that keeps our Fulfilment Centres running. This is a high-volume, fast-moving recruitment role. You will own the end-to-end hiring process for frontline Operations from sourcing and assessing candidates through to offer acceptance, the onboarding day and first shift, and you will be accountable for key metrics: vacancies filled, time-to-hire, candidate conversion, and quality of hire.

Responsible for meeting the critical hiring demands of Fulfilment Center operations, the Operations Recruiter directly supports Zapp's aggressive growth plans. Operating as a strategic partner to Operations leadership, the incumbent will align on both short- and long-term staffing requirements. They will design and execute robust candidate generation and sourcing strategies tailored for high-volume recruitment as well as specialized positions, all while delivering an exceptional candidate experience. The ideal candidate possesses a proven track record of innovative thinking, strategic execution, and complex problem-solving.


Responsibilities

  • Own end-to-end recruitment for frontline Operations roles across Zapp's Fulfilment Centre network, from sourcing and screening through to offer, onboarding day and first shift.
  • Deliver high-volume recruitment across multiple sites, ensuring vacancies are filled quickly without compromising quality.
  • Partner with Fulfilment Centre Managers and Central Operations to translate workforce requirements into clear hiring plans by site.
  • Build and maintain strong candidate pipelines for recurring Operations roles through job boards, referrals, direct sourcing and local recruitment channels.
  • Manage flexible-staffing suppliers alongside permanent hiring, briefing agencies on site requirements and holding them to agreed volumes, lead times and quality standards.
  • Review applications, conduct initial screening and coordinate interviews with hiring teams.
  • Plan and run assessment centres end to end, including scheduling the day, briefing and supporting assessors, facilitating the session, leading the debrief and hiring decisions, and releasing offers within the same week.
  • Run internal assessment processes for progression roles, including Shift Supervisor, alongside external Fulfilment Centre hiring.
  • Manage candidate communication throughout the recruitment process, ensuring a fast, clear and positive candidate experience.
  • Coordinate offers and pre-employment compliance, including right-to-work checks, background checks and supporting documentation, ensuring candidates are cleared and ready to start on time.
  • Own referencing end to end, chasing referees who do not respond, tracing correct contacts where employer details are out of date or undeliverable, and exercising judgement on what constitutes acceptable evidence.
  • Plan and run onboarding days for new starters, delivering the induction session on Zapp's policies, ways of working and what the first weeks look like, using content owned by People & Culture.
  • Partner with Fulfilment Centre Managers to schedule each new starter's first shifts and training shifts, and issue the welcome email setting out their training plan, so that new colleagues join a published rota at a site that is expecting them.
  • Own TeamTailor as the system of record for hiring, keeping vacancies, candidate stages and pipeline data accurate and up to date.
  • Track and report key recruitment metrics including vacancies, time-to-hire, candidate conversion, offer acceptance and quality of hire.
  • Use recruitment data, AI and automation to identify bottlenecks, improve conversion and make Zapp's hiring process faster and more effective.

Qualifications

  • 3+ years in recruitment or talent acquisition, ideally high-volume or frontline hiring within retail, grocery, hospitality, logistics, warehousing or another high-volume frontline environment (in-house or agency).
  • Highly data-driven, comfortable owning a recruitment funnel and using the numbers to diagnose and fix problems.
  • Excellent written and verbal communication skills, including the ability to write a job advert people actually want to reply to.
  • Strong project management and organisational skills, with the ability to run many live vacancies at once.
  • Working knowledge of UK right-to-work requirements, including time-limited permissions such as student visas, with sound judgement on what counts as acceptable evidence.
  • Practical experience of running assessment centres and onboarding days in person, and of owning referencing and pre-employment checks directly.
  • Experience owning an applicant tracking system (TeamTailor or similar) as the single source of pipeline data, and of managing flexible-staffing suppliers alongside permanent recruitment.
  • Hands-on and comfortable spending time in Fulfilment Centres to understand the roles, teams and operational environment first-hand.

Company Benefits

  • Private health insurance (AXA)
  • 25 days holiday per year (plus all Bank Holidays)
  • Benefits platform granting discounts at hundreds of retail brands
Operations Recruiter at Zapp
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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