Abound on cord

Abound

Training Coordinator

External position
Milton Keynes, UK
Hiring internally for Abound?
Finance 路 FinTech
Some loans are only about your credit score. Ours are about you.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Customer Operations
Experience level: Mid
Core skills considered: Business Analysis, Communication software, Confluence, Corporate finance
Other skills considered: Customer support, Data Protection, Training & development, Customer service

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As Training Coordinator, you'll support Abound's learning and development by planning, running and monitoring training across our operational teams. You'll work closely with the QA and Training Manager, operations and site managers, subject matter experts and external trainers. Together, you'll make sure training meets business goals and our regulatory obligations under the FCA's Consumer Duty, CONC, MCOB and SM&CR.

You'll keep things running day to day. That means scheduling sessions, keeping records accurate and audit-ready, and making sure every new starter moves smoothly from day one to full competence. Additionally you will support the teams in supporting colleagues who may required additional training and support to regain competency status.


What you'll be doing:

Planning and scheduling

  • Create and manage training schedules across Customer Service, Collections, Credit Operations and new business lines.
  • Organise classroom and virtual training sessions: book rooms, trainers, systems access and equipment, and send joining instructions.
  • Coordinate new starter induction, including shadowing and buddy pairings (the "I do, we do, you do" model) and sign-off milestones, including role play based tasks.

Training materials and resources

  • Develop or coordinate training materials, e-learning and job aids, working with subject matter experts.
  • Keep training content and Confluence operating procedures current, version-controlled and in step with policy and regulatory change.

Records, reporting and compliance

  • Track attendance and maintain accurate, audit-ready training and competency records for every colleague.
  • Make sure statutory and regulatory training is completed on time. This includes Consumer Duty, vulnerable customers, financial crime and AML, data protection (UK GDPR), complaints handling (DISP) and the SM&CR Conduct Rules.
  • Prepare regular management information on training completion, competency status and outcomes for the QA and Training Manager and senior leaders.

Needs analysis and evaluation

  • Assess training needs through consultation with managers, QA results, complaints data, performance data and job analysis.
  • Turn QA findings into targeted refresher training and coaching sessions.
  • Evaluate how effective training is (feedback, assessments, QA scores before and after) and recommend improvements.

Suppliers and budget

  • Liaise with external trainers and providers, raise purchase orders, manage invoices and track spend against the training budget.

Who you are:

  • Experience coordinating training, L&D or onboarding, ideally in a contact centre or financial services setting.
  • Strong communication and organisational skills, with confidence working with managers at all levels.
  • Able to juggle several priorities, with excellent attention to detail and accurate record-keeping.
  • Understanding of adult learning principles and e-learning techniques.
  • Confident with Microsoft Office, PowerPoint and spreadsheets for tracking and reporting.

Ideally you'll also have:

  • Experience in an FCA-regulated firm, and awareness of Consumer Duty, CONC, MCOB, SM&CR or T&C regimes.
  • Knowledge of instructional design and learning management systems (LMS).
  • Experience with Confluence or similar knowledge-management tools.
  • A training or L&D qualification (for example CIPD Level 3, or a Level 3 Award in Education and Training).

Company Benefits

  • We offer 2 paid volunteering days per year to all employees with the company charity
  • Work up to 4 weeks a year from wherever you鈥檇 like in the world
  • We offer all employees a loan of up to a maximum of 拢10k when they join. The max. amount you can borrow may vary slightly, depending on your personal situation
  • We offer a one month, paid sabbatical after 4 years. Travel. Family Time. DIY. It鈥檚 up to you. Been here 8? Do it again
  • We offer all staff a gym membership at the Circle Gym&Spa. The only catch is that you have to use it at last 4 days a month
  • Free breakfast and snacks in the office every day. Plus, increasingly regular Birthday cakes 馃巶
  • Regular team lunches and events
  • A dedicated monthly team wellness budget. If you鈥檇 like to setup a yoga class, tennis lesson, bouldering or something else, you can
  • Hybrid working model - some people come to the office every day, others a couple times a week
  • 25 days holiday
  • An annual training budget you can use on anything that can help you in your day job, whether it's a language or a technical skill
Training Coordinator at Abound
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech 路 Banking 路 Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: 拢70K - 拢110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK鈥檚 first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We鈥檙e a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We鈥檙e a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day鈥檚 holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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