Acorn on cord

Acorn

Claims Intelligence Analyst

External position
Sevenoaks, UK
Hiring internally for Acorn?
Insurance
We deliver non-standard insurance for a non-standard world
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
21 hours ago

Skills & Experience

Job roles: Business Analyst
Experience level: Junior, Mid
Core skills considered: Data Analysis, Privacy
Other skills considered: Data Protection

Logistics

Base salary: £25K - £35K
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.

You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend.


What you will be doing:

  • To investigate suspected fraudulent claims/policies using various intelligence tools
  • To deliver a usable intelligence-based product to reduce claim losses
  • To provide intelligence-led support to general claims/policy teams
  • Confident in presenting complex information in a clear and concise manner
  • Contribute to the continued improvements of the intelligence products & output
  • Handling, analysing and evaluating highly confidential datasets and documents
  • To develop an understanding of the MI Reports generated and fraud detection strategy
  • To assist in the promotion of data integrity across the group
  • Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
  • Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
  • Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
  • Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
  • Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
  • Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements

What we're looking for:

  • Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
  • Analytical thinker - able to analyse information quickly and use it to provide robust advice
  • Written communicator - able to easily relay complex information in a written report
  • Curious - an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
  • Online awareness - an ongoing interest in current and emerging online trends, particularly in social networking
  • Organised - good time management skills, able to work under pressure and deliver against deadlines set
  • Keen eye for detail with the ability to think laterally and act through reasoned decision making
  • Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
  • Experience in using fraud detection tools and intelligence analysis software

Company Benefits

Wellbeing
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Enhanced paternity pay and 16 weeks full maternity pay.
  • Colleague Assistance programme offers a suite of wellbeing services such as:
  • 6 Free Counselling sessions per year
  • Unlimited access to a telephone councillor 24/7
  • Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
  • Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial
  • A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
  • Ability to access your earnings before payday via Dayforce Wallet.
  • Company pension scheme
  • Refer a friend scheme with a £250 bonus for every colleague recommended on passing their probation period.
  • Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
  • Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.
Reward, Recognition and Culture
  • Long Service Award paid on 5, 10- and 15-years’ service
  • A reward and recognition hub to celebrate and reward colleagues and peers.
  • Consistent and engaging company events including company awards, competitions and charity fundraisers.
  • Budgets for department leaders to use for social and engagement events.
Claims Intelligence Analyst at Acorn
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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