Activate Group Limited on cord

Activate Group Limited

Head of Recoveries

External position
Remote in UK
Hiring internally for Activate Group Limited?
Automotive · Insurance
Accidents, managed. Activate Group: sopp+sopp, Activate Parts, Motor Repair Network and Activate Accident Repair.
Posted
3 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business development, Stakeholder Management, Communication software
Other skills considered: Escalations handling, Customer service, Customer support, Performance/paid

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Remote
Work from: Within United Kingdom
Visa sponsorship: Not available

Job Description

We're looking for a Head of Recoveries to join our Commercial team, and play a key role in leading the operational delivery of the Recoveries function, acting as the conduit between the commercial oversight set by the Third Party Claims Director and the day-to-day performance of the operation. Take ownership of running the uninsured loss recovery (ULR) service - driving efficiency, productivity and quality, maximising recovery opportunities and success rates, and accelerating cash - so that the operation inherently delivers the commercial outcomes required. Build, coach and develop a high-performing and engaged team of Recoveries Managers and handlers, and act as the senior operational point of contact for our customers, ensuring the service consistently meets and exceeds contractual commitments.


Responsibilities

  • Own the operational performance of the Recoveries function, converting the commercial strategy and targets set by the Third Party Claims Director into a clear delivery plan and operating model that drives efficiency, quality and results.
  • Act as the conduit between commercial oversight and operational delivery, ensuring the day-to-day running of the uninsured loss recovery (ULR) service inherently delivers the commercial outcomes required.
  • Maximise recovery opportunities and success rates across the ULR service, ensuring every recoverable claim is identified, pursued effectively and settled at the earliest opportunity.
  • Drive continuous improvement in operational efficiency and productivity, streamlining processes and removing waste across the function, with a focus on software development & technological capabilities to automate the routine.
  • Own quality across the function - set and monitor quality standards, embed a right-first-time culture, and use quality improvement to reduce leakage and improve recovery performance.
  • Drive down the recoveries ledger and aged backlog, accelerating days-to-payment and cash through clear operational plans, controls and resourcing.
  • Liaise and negotiate with insurers and claims handling firms to present ULR claims and secure maximum success in recovery attempts, personally leading on complex, high-value or escalated matters.
  • Provide the Director with clear operational MI, insight and recommendations - including trends on recovery rates, leakage and margin - to inform commercial and pricing decisions.
  • Set, monitor and report on the operational KPIs for the function - recovery success, leakage, productivity, days-to-payment, quality and billing conversion - using quality data to identify opportunities and drive continuous improvement.
  • Lead and develop a team of Recoveries Managers, providing coaching, feedback and performance management to build a high-performing, engaged and resilient function.
  • Attend and support customer performance review meetings, sharing successes, key learnings and targeted improvement plans, and building strong and trusted operational relationships.
  • Collaborate with group functions - Finance, Contact Centre, Third Party Intervention, People and Implementation - to deliver customer contractual commitments and adapt the operation in line with customer growth, change and feedback.
  • Lead effective resource and capacity planning for both immediate and long-term customer requirements, ensuring all team members are multiskilled to maximise resource capacity and flexibility.
  • Ensure the function meets all regulatory, contractual and compliance requirements, and that team members maintain relevant and up-to-date knowledge.
  • Manage the performance of your leaders and their teams. Set short and long term KPIs, identify rising stars, and provide coaching and support to your team, including those who need extra help.
  • Lead recruitment, induction and development for the function, working closely with the People and Training Teams to ensure a seamless experience for candidates and a great welcome for new starters.
  • Own engagement for the function - analyse and act on the Group Engagement Survey outputs, develop local action plans with the People Team, and use the tools and recognition available (e.g. Activate Applause, team engagement budget) to keep the team motivated.
  • Proactively tackle informal performance, behavioural and attendance issues, working closely with the People Team to manage any subsequent formal matters that arise; work closely with the wider Operations leadership team and contribute to cross-departmental projects based on business needs.

Skills and Experience

  • Develop great teams: create high performing and engaged teams. Know your team members and understand what motivates them
  • Solve problems: Make sense of complex information to find beneficial solutions for your team. Make great decisions using quality data.
  • Take ownership: Deliver on commitments. Be courageous - step up and do what needs to be done.
  • Focus on the customer: Know your customer. Build strong relationships and put them at the heart of your decision making.
  • Lead change: Lead by example even when things are uncertain. Stay positive for your team.
  • Proven experience of leading the operational delivery of a recoveries, subrogation, credit control or claims function, ideally within motor claims, insurance or a legal/recoveries environment
  • A track record of driving operational performance, efficiency and quality improvement to deliver measurable results
  • Experience of leading, developing and coaching high performing teams, including managing team leaders or managers
  • Strong negotiation and influencing skills, with experience dealing with insurers, solicitors and customer stakeholders
  • Able to interrogate data and MI to identify opportunities, solve problems and drive continuous improvement
  • Excellent verbal and written communication skills
  • Confident working in a fast-paced, ever-changing environment and comfortable leading change
  • Strong advocate of the Group values

Company Benefits

  • 33 days holiday (including bank holidays)
  • Personal health cash plan – claim back the cost of things like dentist and optical check ups
  • Enhanced maternity / paternity / adoption / shared parental pay
  • Life assurance: three times basic salary
  • Amazing Christmas & Summer parties
  • Free breakfasts and fruit
  • Birthday surprise for everybody!
Head of Recoveries at Activate Group Limited
Position posted 3 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
Message Alex Yeates at Starling Bank
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