Allianz on cord

Allianz

Director of Digital Operations and Product

External position
London, UK
Hiring internally for Allianz?
Finance
Our purpose: We secure your future. Our promise is to give confidence in tomorrow.
Posted
a month ago
Checked
cord regularly checks that external positions are still open
22 hours ago

Skills & Experience

Job roles: Head of Operations
Experience level: Lead, Leadership
Core skills considered: Building Teams, Business Analysis, Business Development Strategy, Customer service, Customer support
Other skills considered: Data Analysis, Product Strategy, Stakeholder Management, Agile, Scrum

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

As Allianz UK continues to transform the way we serve our customers, this role will lead our newly established Digital Operations & Product function within the Customer Division. You will be responsible for driving the delivery and adoption of digital, product and AI capabilities across customer sales, service and retention, enhancing operational efficiency, supporting sustainable growth, and creating exceptional customer experiences.

Leading a team of digital and product professionals, you will define and execute Allianz UK's digital product strategy across our web, mobile and AI-enabled customer channels. The role will have accountability for optimising critical customer journeys, championing innovation, and accelerating our evolution from traditional support models towards a seamless, digital-first and self-service experience over the next two years.


About You

  • You lead a c.70 FTE Digital Operations and Product function across digital servicing operations, digital product management, digital strategy and portfolio, and performance management.
  • You define and deliver a clear digital operations and product strategy, enabling the business to shift customer support from around 20/80 online/offline to closer to 80/20 online/offline in the next two years.
  • You oversee digital product strategy across Retail and Broker, working closely with AzS and Claims to deliver connected sales, service, retention and cross-sell journeys.
  • You shape MyAllianz as the hub for core customer journeys, ensuring digital servicing channels including email, live chat, bots and self-serve are aligned to the customer contact strategy.
  • You establish and lead a community of practice, working with Transformation to embed agile value stream ways of working and manage continuous delivery across the Customer Function.
  • You partner with business areas to prioritise digital and AI initiatives that improve productivity, reduce cost to serve and deliver better customer outcomes.
  • You govern performance and optimisation across core journeys, using insight, funnel performance and customer data to identify opportunities for growth and continuous improvement
  • You work to a clear empowerment principle, ensuring teams closest to short-term trading, retail continuous improvement, and product or pricing changes remain accountable for delivery while aligning to the wider digital strategy.
  • You lead change at scale, creating clarity, momentum and engagement across a complex, matrixed environment.
  • You translate digital, operational and commercial priorities into actionable roadmaps that support growth, retention, service efficiency and customer advocacy.

Essential Skills

  • Proven experience leading digital product, digital operations or customer transformation at scale within insurance, financial services or another complex regulated environment.
  • Strong product leadership capability, including experience building digital capability, shaping product strategy and leading multidisciplinary teams.
  • Demonstrable experience delivering large-scale digital change, ideally including migration from assisted or offline channels to digital self-serve, straight-through processing and lower cost-to-serve models.
  • Strong understanding of AI-enabled customer experience, digital servicing channels, contact strategy and automation opportunities.
  • Experience leading agile value stream or continuous delivery models, with the ability to establish communities of practice and embed effective governance.
  • Ability to navigate complexity and ambiguity, setting a clear direction while empowering teams to deliver at pace.
  • Excellent stakeholder management and influencing skills, with the ability to align Executive stakeholders, Transformation teams and empowered business teams around shared outcomes.
  • Strong analytical and commercial judgement, with the ability to use customer, operational and funnel performance data to prioritise investment and optimise journeys.
  • Confident communicator with credibility at senior leadership level and the ability to simplify complex digital, operational and AI topics for different audiences.
  • A proactive, delivery-focused mindset with the ability to balance strategic ambition, customer outcomes, operational effectiveness and commercial priorities.

Desirable Skills

  • Experience of leading web, app, portal or digital platform strategy, ideally including customer account hubs such as MyAllianz or equivalent propositions.
  • Experience working with AI-enabled transformation, conversational AI, bots, live chat or intelligent automation in a customer servicing environment.
  • Experience partnering across retail, broker, claims, operations, technology and transformation teams to deliver shared digital outcomes.
  • Knowledge of insurance customer journeys across sales, service, retention and cross-sell.
  • Experience leading or contributing to performance management and optimisation across digital funnels and core journeys.
  • Responsible Artificial Intelligence usage, including awareness of ethical, customer and operational considerations when deploying AI-enabled capability.

Company Benefits

Let’s care about everything that makes you, you.
  • We are committed to nurturing an inclusive environment where everyone feels they belong.
  • We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.
  • We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
  • From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
  • From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We’ve got your back.
  • With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
Director of Digital Operations and Product at Allianz
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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