Allica Bank on cord

Allica Bank

Associate Relationship Manager

External position
London, UK
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Banking · FinTech · Finance
Allica Bank exists to empower small and medium businesses to succeed.
Active
over 6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
20 hours ago

Skills & Experience

Job roles: Business Development Manager
Experience level: Mid, Senior, Lead
Core skills considered: Account Management, B2B, CRM, Customer service
Other skills considered: Customer support, Business development, Sales automation tools, Customer feedback management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Associate Relationship Manager role is a newly created position that is a key step in our ambition to build the best Relationship team to support our SME clients. The successful candidate will manage a portfolio of clients and be expected to deliver across a range of commercial, customer service and risk objectives whilst also providing support to the wider relationship team as part of their development.

This is a great opportunity for someone looking to develop their skills and progress a career as an SME Relationship Manager.


Principal Accountabilities

  • Manage a portfolio of SME customers delivering outstanding customer service, building genuine and trusting relationships and develop a deep understanding of your clients' businesses and their ambitions.
  • Deliver against a range of commercial targets including lending and new customer / deposit acquisition, as well as identifying and meeting a range of client needs through the provision of Allica products and services.
  • Build a trusted external network with SME advisers and the wider business community. Leverage this network to generate new business opportunities for the bank, in addition to signposting your clients to external support and advice as appropriate.
  • Ensure that Risk is managed effectively on your portfolio, with all required risk activities completed on time and to a high standard. Use customer data and internal Allica systems to identify signs of client stress and take proactive action to tackle early.
  • Work closely with a Senior Relationship Manager, contributing to building a bespoke personal development plan which will include supporting them and the wider team as part of your learning.
  • Take an active role in new business campaigns, including attending events, following up on leads, supporting prospect engagement and undertaking some cold calling where appropriate.
  • Support event organisation and follow-up activity, helping the team build strong local relationships with SME customers, prospects, accountants, solicitors and other trusted professional advisers.
  • Maintain accurate CRM records, strong follow-up discipline and good control over customer, prospect and portfolio activity.
  • Build strong, collaborative and productive relationships with your team and wider internal stakeholders to ensure customer needs are meet efficiently and any issues resolved quickly.

Personal Attributes & Experience

  • Some B2B sales, account management and/or SME banking experience, with a clear interest in building a career in SME relationship banking and a passion for supporting SMEs to be more successful.
  • Some experience of commercial lending and understanding / analysing financial accounts would be of benefit.
  • Curious, proactive and keen to learn, with the motivation to develop lending, sales, risk management and portfolio management capability through formal training and on-the-job coaching.
  • Confident engaging with customers, prospects and SME business advisers (including in person, via video call and by phone) asking great questions, following up consistently and building professional relationships.
  • Good organisation and attention to detail, with the ability to manage customer information and requests, portfolio tasks and follow-up actions accurately and at pace.
  • Practical understanding of customer service, sales activity and account management disciplines, ideally gained in a B2B, financial services or relationship-led environment.
  • Confident using systems, CRM tools and data to manage activity, track progress and support strong customer and risk outcomes.
  • Experience using AI tools in a business environment would also be of benefit.
  • An energetic, resilient, hands-on approach, with the confidence to get into the detail, solve problems and take ownership of outcomes.
  • Strong communication skills, with the ability to build credibility with customers, prospects, advisers, colleagues and stakeholders.
  • Strong alignment to Allica's values, with the judgement, integrity and energy to lead by example and help contribute to the next phase of the Direct Relationship Management channel.

Company Benefits

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

  • Full onboarding support and continued development opportunities
  • Options for flexible working
  • Regular social activities
  • 25 days holiday
  • Pension contributions
  • Discretionary bonus/equity scheme
  • Private health cover (with the option to add family members)
  • Life assurance
  • Family friendly policies including enhanced Maternity & Paternity leave
  • Season ticket loans
Associate Relationship Manager at Allica Bank
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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