Aquis Exchange on cord

Aquis Exchange

Operations Support Manager

External position
London, UK
Hiring internally for Aquis Exchange?
Finance · FinTech
Tomorrow's markets, today.
Posted
2 months ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Operations
Experience level: Senior, Lead
Core skills considered: Building Teams, Business Analysis, Customer service, Escalations handling, Stakeholder Management
Other skills considered: Troubleshooting, SQL, Linux, Git

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

The primary responsibilities of the Support Team Lead will be maintaining and running the Aquis and Aquis client exchange platforms.

You will be the first point of contact for operational support related to maintaining and running the Aquis and Aquis client exchange platforms. You will lead a small but dynamic team responsible for ensuring the smooth functioning of our services, particularly during market hours. Your role will blend hands-on technical support with leadership responsibilities, as well as exposure to equity and derivatives trading environments.

Aquis is a growing business and this list of exchanges which the Exchange Operations Team supports may grow in the future.

The operations team currently work a weekly shift rota covering the hours 07:00-18:00. There may also be some evening and weekend work.


Responsibilities and Duties

  • Responsible, along with other operational team members, for the day-to-day running and maintenance of the Aquis platforms
  • Leading and mentoring a 1st line support team, fostering a culture of technical excellence, accountability, and continuous improvement
  • Providing first line support, answering phone calls and monitoring help desk systems, dealing with basic issues and escalating other calls to the appropriate person
  • Maintain a high degree of customer service for all support queries
  • Performing troubleshooting and collection of information for effective issue diagnosis and internal escalation
  • Maintain security reference data for the admissions/withdrawals/amends/edits of securities across all platforms
  • Maintain and enhance knowledge base and documentation
  • Work with other departments (Compliance, Surveillance, Infrastructure and Sales) to ensure appropriately monitored live operations of all platforms
  • Raise and deploy changes to support the day to day running of multiple exchange platforms
  • Compile outage reports for any production outages which occur on the operated platforms once the outage has been rectified
  • Ensure processes are streamlined
  • Ensure process maps are followed to reduce risk
  • Work with teams internally to streamline and enhance operational tool functionality and capture requirements for future development
  • Take part in release review meetings prior to upgrades

Experience

To be successful in this role, you will bring a strong technical foundation, relevant business understanding, and proven team leadership experience. You should be calm under pressure, collaborative, and eager to take ownership of problems.


Essential

  • Degree level qualification and/or 5 years of experience
  • Proficient with Microsoft Excel and other Microsoft Office products
  • Prior experience in operation or technical support role
  • Ability to troubleshoot across application, network, and infrastructure layers
  • Excellent communication skills with an ability to explain technical concepts in simple terms to a non-technical audience
  • Experience with FIX Protocol
  • Strong understanding to UK and EU equity & derivative markets including exchange work flows, order types and understanding of trade lifecycle
  • Ability to write SQL queries and a strong understanding of relational databases
  • Hands-on knowledge of Linux-based systems, with confidence in using command-line tools for troubleshooting
  • Previous use of GIT version control or similar
  • Team leadership experience

Desired

  • Scripting experience e.g. bash/shell, python or similar
  • Experience with Binary Protocols
  • Dashboard creation in Grafana
  • Previous experience with Atlassian product suite
  • Basic networking concepts and troubleshooting - TCP/UDP, telnet, IP, Ports etc

Skills

  • Effective communicator
  • Attention to detail, numerate, self-motivated
  • Excellent team player, able to work on own initiative
  • Interest in financial markets and the requirements to operate effectively in a highly regulated environment
Operations Support Manager at Aquis Exchange
Position posted 2 months ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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