Arc on cord

Arc

Onsite Client Engineer

External position
Basildon, UK
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Consultancy · Cloud and Infrastructure
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Posted
3 weeks ago
Checked
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2 days ago

Skills & Experience

Job roles: Support Engineer
Experience level: Mid, Senior
Core skills considered: SQL, VOIP
Other skills considered: Mobile Design, Escalations handling

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

This is a genuinely varied role that goes well beyond standard desktop support. You'll own day-to-day onsite and remote support across a group of client sites, but you'll also run the account's mobile and telephony estate, manage its Microsoft 365 and Intune environment, support SQL-based data workloads, and provide the technical muscle behind acquisitions and business projects. You'll be trusted, visible, and the person the client turns to first.

You'll replace a well-regarded engineer who is moving on, with a structured handover to get you established on the account.


Key Responsibilities:

Onsite & end-user support

  • Hands-on break/fix support across the estate: laptops, printers, presentation screens, visitor tablets and general end-user hardware.
  • Working the internal support queue, plus dedicated queues for new starters and mobile issues.
  • Providing onsite assistance to third-party installers (e.g. EV car chargers, CCTV), including allocating IP addressing and network access.

Starters, leavers & assets

  • Owning the new starter process end to end: creating user accounts, arranging and configuring equipment, and assigning assets in the client's asset system (Focal Point).
  • Running the user retention process: weekly reporting on accounts disabled for 60+ days and actioning deletions.

Mobile & telephony

  • Managing the mobile estate: resolving SIM and device issues via the O2 portal and liaising with the provider on escalations, including a standing weekly review call.
  • Supporting the client's Asterisk-based phone system (SARK): configuring new PBX tenants for acquisitions, setting up CDR report emails, and engaging the telephony support partner on complex work.

Microsoft 365, security & MDM

  • Managing MDM through Intune and Apple Business Manager: building and deploying policies across the device estate.
  • Configuring SSO for new business applications and maintaining Conditional Access policies.
  • Firewall configuration and changes (Sophos XG).
  • Producing security and compliance reporting from Microsoft 365 and Sophos for the client's Security Manager.

SQL & data

  • Investigating SQL Server performance issues, including blocking queries and deadlocks.
  • Running the data transfer process for new acquisitions: provisioning SFTP accounts, building SQL SSIS import/export packages, and creating and scheduling the associated jobs.
  • Setting up SFTP accounts for external file transfer partners (e.g. banking and service providers).

Projects & stakeholders

  • Liaising with third-party vendors on ongoing projects (Focal Point, IFS, ClickLearn and others), including regular project meetings.
  • Providing technical assistance to the client's ERP/Systems team when implementing new solutions.
  • Attending weekly internal IT team meetings covering ongoing projects and acquisition activity.

The role is field-based with regular travel across the client's sites. A full UK driving licence and your own vehicle are essential (mileage paid). Typical coverage:

  • Rainham- At least once a week
  • Waltham Cross- At least once a week
  • Stowmarket- Monthly on average; weekly at busier times
  • Rochford- Monthly on average; weekly at busier times
  • Tunbridge Wells- Monthly
  • Knebworth- As required
  • Chichester- As required
  • Risby- As required

Visit frequency flexes with business need - new acquisitions or projects can temporarily increase visits to any site. Remote work is completed from home or a local site between visits.


Required Skills & Experience:

Essential

  • Solid 2nd/3rd line experience in an MSP or multi-site environment, comfortable being the sole IT presence on a client site.
  • Strong Microsoft 365 administration: Entra ID, Intune, Conditional Access and SSO configuration.
  • Confident end-user hardware and peripherals troubleshooting (Windows laptops, printers, meeting room AV, tablets).
  • Networking fundamentals (IP addressing, VLANs, DNS/DHCP) and hands-on firewall experience.
  • Working knowledge of SQL Server, with the aptitude to diagnose performance issues.
  • Excellent communication - you'll be client-facing daily and dealing with vendors, providers and senior stakeholders.
  • Well organised across multiple queues, sites and priorities, with a full UK driving licence and own vehicle.

Desirable

  • Sophos XG firewall experience.
  • SQL SSIS package development and job scheduling.
  • VoIP/Asterisk-based PBX experience.
  • Apple Business Manager administration.
  • Experience supporting business acquisitions, migrations or onboarding of new sites.
Onsite Client Engineer at Arc
Position posted 3 weeks ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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