Arcus FM on cord

Arcus FM

Operations Contract Support Analyst

External position
Brentwood, UK
Hiring internally for Arcus FM?
Maintenance
Technology led, people driven
Posted
2 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Analyst
Experience level: Mid
Core skills considered: Business Analysis, Data Analysis
Other skills considered: Excel, Stakeholder Management

Logistics

Base salary: £30K - £35K
Employment type: Permanent
Remote working: On-site
Visa sponsorship: Not available

Job Description

The primary purpose of this role is to support the commercial and operational performance of the contract by providing insightful analysis, robust reporting, and commercially focused recommendations that protect profitability and support strategic decision-making.

Working closely with the Commercial, Operations, Finance, and Supply Chain teams, you will play a key role in identifying commercial opportunities, mitigating financial risks, improving governance, and driving continuous improvement across a range of business processes.

A key focus of the position will be to protect business profitability, improve revenue recovery, identify operational and commercial efficiencies, and reduce unnecessary expenditure.

The successful candidate will be responsible for producing accurate, high-quality reports, analysis, and recommendations for both internal and external stakeholders, ensuring information is delivered in a timely and professional manner to support operational and commercial decision-making.


What You'll Be Doing

  • Produce reporting and analysis at varying frequencies, including ad hoc requests, to support operational and commercial decision-making.
  • Analyse large volumes of data to identify trends, opportunities, risks, and performance improvement initiatives.
  • Identify opportunities where changes to processes, behaviours, or controls will improve revenue, profitability, and operational efficiency.
  • Provide strategic insight and recommendations to support revenue protection, cost control, and contract performance.
  • Support cost recovery and revenue assurance activities by identifying missed revenue opportunities and assisting with their recovery.
  • Develop and maintain dashboards, reporting tools, and performance metrics to improve business visibility and decision-making.
  • Communicate with stakeholders involved in contract delivery to ensure financial and commercial processes are understood and consistently applied.
  • Create supporting documentation, process maps, guidance notes, and reference materials to improve understanding and compliance.
  • Produce transactional spend reporting, including analysis of spend trends and opportunities for improvement.
  • Produce billing and performance reporting to support accurate client invoicing and revenue recovery processes.
  • Monitor financial and operational KPIs, providing commentary and recommendations where required.
  • Support department leaders in identifying opportunities to improve data quality, purchase order accuracy, and commercial governance processes.
  • Support the development and implementation of operationally sound and commercially aware processes across the business.
  • Review and assess implemented changes to determine their effectiveness and identify further improvement opportunities.
  • Monitor and validate spend activity, ensuring agreed approval and governance processes are followed.
  • Support governance activities through the maintenance of trackers, action logs, reporting packs, and management information.
  • Identify control weaknesses, process gaps, and commercial risks, and support corrective action plans.
  • Represent the department during the mobilisation of new contracts and agreements as part of the mobilisation team.
  • Work proactively with internal teams and external stakeholders to resolve issues and prevent escalation.
  • Support the department in achieving internal KPIs, objectives, and continuous improvement initiatives.
  • Create and maintain excellent working relationships with colleagues, clients, contractors, and other stakeholders.
  • Respond promptly to requests and instructions while maintaining high standards of accuracy and professionalism.
  • Support training and knowledge-sharing activities across the business where required.
  • Follow company policies and procedures and actively contribute to the delivery of company and departmental objectives.
  • Undertake ad hoc duties in line with business requirements.
  • Represent the business in a professional manner at all times.
  • Ensure all activities are carried out in a compliant, ethical, and best-practice manner.

What We're Looking For


Knowledge & Skills:


Essential:

  • Experience in commercial analysis, business analysis, or performance reporting.
  • Strong analytical skills with the ability to interrogate, interpret, and communicate complex data.
  • Advanced Microsoft Excel skills, including Pivot Tables, lookups, data modelling, and complex formulae.
  • Strong commercial awareness with an understanding of profitability, revenue, and cost-control principles.
  • Experience producing clear and meaningful reports, dashboards, and management information.
  • Ability to identify opportunities for process improvement and operational efficiency.
  • Excellent written and verbal communication skills.
  • Strong stakeholder management skills, with the ability to influence and challenge constructively.
  • Excellent organisational skills and the ability to prioritise competing workloads.
  • High levels of accuracy and attention to detail.
  • Ability to work independently and as part of a wider team.
  • A proactive and solution-focused approach to problem-solving.
  • Excellent knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
  • Ability to learn and utilise specialist systems and software.

Desirable:

  • Relevant degree or professional qualification.
  • Experience within Facilities Management, Retail, Construction, Contract Management, or a similar commercial environment.
  • Experience of Power BI or other business intelligence tools.
  • Experience of Power Automate or other reporting automation solutions.
  • Experience of process mapping software, such as Microsoft Visio.
  • Knowledge of commercial governance, revenue assurance, cost recovery, or billing processes.
  • Experience supporting operational change and continuous improvement initiatives.

Company Benefits

  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Group personal pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Health Cash Plan
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres
Operations Contract Support Analyst at Arcus FM
Position posted 2 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
Alex Yeates on cord
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