Arrive on cord

Arrive

Director of Quality Assurance

External position
London, UK
Hiring internally for Arrive?
Consultancy
Travel is more than a journey, it's how you Arrive.
Posted
5 days ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Quality Assurance
Experience level: Senior, Lead, Leadership
Core skills considered: Agile, Scrum, Automated Testing, CI/CD
Other skills considered: API Testing, Process management, Building Teams

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Arrive is seeking a high-impact, visionary Director of Quality Assurance - Transport to establish and lead an end-to-end global Quality Assurance (QA) program across our Transport division. To execute our ambitious 2027 revenue plan and support multi-million-dollar global deployments, Arrive must guarantee that our mission-critical solutions-encompassing our Account-Based Ticketing (ABT) back-office software, open-payment (cEMV) middleware, driver consoles, validators, and Ticket Vending Machine (TVM) hardware-operate at the highest reliability standards in the public transit industry.

Reporting directly to the Chief of Staff, this critical leadership position will design, implement, and enforce rigorous quality controls across the entire product lifecycle-from component sourcing and hardware manufacturing through software development, system integration, factory acceptance testing (FAT), site acceptance testing (SAT), and field installation. Operating at the convergence of unattended station hardware, cloud SaaS middleware, and secure payment processing, you will build a proactive culture of quality and risk mitigation across global teams. In this role, you will collaborate with key cross-functional stakeholders across Product, R&D, Supply Chain, Sales, and Customer Delivery, while serving as an authoritative partner to external transit agency auditors and evaluation committees.


How to make an impact

  • End-to-End Quality Program Architecture: Design, roll out, and govern a unified global QA framework spanning hardware manufacturing, software engineering, supply chain sourcing, and field installation across all operating regions.
  • Hardware & Electronics QA (TVMs & Validators): Establish strict Quality Control (QC) standards and testing protocols for unattended Ticket Vending Machines (TVMs), validators, and driver consoles, overseeing component qualification, environmental stress testing, ruggedization, and vendor supplier audits.
  • Software & ABT / Open-Payment QA: Lead automated and manual testing strategies for ABT back-office software, open-API middleware, cEMV payment gateways, and mobile ticketing integrations, ensuring high-availability SLA compliance and zero-defect deployments.
  • Tender & SLA Quality Compliance: Ensure all hardware, software, and integrated solutions strictly satisfy RFP requirements and industry SLAs, including mean time between failures (MTBF), system availability metrics (99.99%+ uptime), transaction speed thresholds, and field service response times.
  • Regulatory, Certification & Security Governance: Oversee testing and certification compliance for regional payment, security, and hardware standards-including cEMV Level 1/2/3, PCI-DSS, ADA/EAA accessibility guidelines, VDV-KA, Calypso, and local-content/Buy America mandates.
  • Manufacturing & Supply Chain Assurance: Partner with OEM manufacturing partners, assembly vendors, and procurement teams to conduct rigorous factory audits, incoming material inspections, and Factory Acceptance Testing (FAT).
  • Field Integration & Installation Quality (FAT/SAT): Define standardized Site Acceptance Testing (SAT) and commissioning checklists for field technicians and System Integrator (SI) partners, ensuring seamless installation and operational readiness at customer station sites.
  • Cross-Functional Gatekeeping & Release Management: Act as the final quality gatekeeper for software release pipelines and hardware manufacturing runs, facilitating strict "Go/No-Go" readiness reviews prior to customer delivery.
  • Continuous Improvement & Root Cause Analysis (CAPA): Implement robust Corrective and Preventive Action (CAPA) processes, analyzing field performance data, warranty claims, and customer defect tickets to drive iterative product and process enhancements.
  • QA Team Leadership & Vendor Oversight: Build, mentor, and scale a high-performing global team of Hardware QA Engineers, Software Automation Engineers, and Field Quality Auditors.

About you

You are a strategic, data-driven leader who thrives at the intersection of complex physical engineering, secure cloud architecture, and global operational deployment. You possess exceptional communication skills and executive presence, allowing you to seamlessly influence cross-functional internal teams while building authoritative, trusting relationships with transit agency partners and external auditors. Driven by a collaborative mindset and a passion for operational excellence, you excel at translating intricate public sector specifications into clear, actionable quality strategies that empower your teams to deliver world-class mobility solutions.


Your background

  • 15+ years of progressive quality assurance and quality engineering experience, including 7+ years in a senior executive leadership role overseeing integrated hardware, software, and payment solutions.
  • Deep Automated Fare Collection (AFC) and public transit domain expertise, with technical familiarity spanning station TVM hardware, Account-Based Ticketing (ABT), cEMV open payments, validators, and driver consoles.
  • Lifecycle hardware and software quality literacy, demonstrated through hands-on experience managing physical hardware standards (IPC, ISO 9001, CE/UL, environmental stress testing) alongside cloud software QA (CI/CD pipelines, automated testing, API validation, performance/load testing).
  • Unattended payment and security compliance mastery, including direct experience navigating PCI-DSS, cEMV terminal pre-certifications, merchant acquirer testing, and physical/digital security standards for transit payment terminals.
  • Vendor and supply chain quality governance experience, with a proven track record of conducting supplier quality audits, managing contract manufacturers, and establishing incoming (IQC) and outgoing (OQC) quality control gates.
  • Proven process excellence capabilities, with deep familiarity or certification in Six Sigma, Lean, or ISO quality methodologies, using defect analytics and CAPA processes to eliminate repeat failure modes and achieve strict SLA metrics (e.g., 99.99%+ uptime, MTBF targets).

This position is based in London and follows a hybrid model, with 3 days per week in the office.

Director of Quality Assurance at Arrive
Position posted 5 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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