Arrive on cord

Arrive

Service Manager

External position
London, UK
Hiring internally for Arrive?
Consultancy
Travel is more than a journey, it's how you Arrive.
Posted
6 days ago
Checked
cord regularly checks that external positions are still open
16 hours ago

Skills & Experience

Job roles: Operations
Experience level: Mid, Senior, Lead
Core skills considered: Project Management, Stakeholder Management, Financial reporting
Other skills considered: Customer service, Business Analysis, SLA management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

As a Service Manager at Arrive, you will take full ownership of steering, coordinating, and executing our "Run" projects and long-term maintenance contracts within the Transport Business Unit. You will serve as the pivotal link between our clients and internal engineering teams, functionally overseeing all internal and external stakeholders involved in the lifecycle of the Run projects and service contracts you pilot.

At Arrive, this mission is highly hands-on and outcome-driven: you will manage a portfolio of active maintenance contracts, coordinating diverse teams to ensure seamless service delivery while maintaining absolute control over Quality, Costs, and Deadlines.


Warranty & Maintenance Contract Governance

  • Contractual Custodianship: Oversee the transition of deliverables from the "Build" phase to the "Run" phase. Actively participate in drafting, reviewing, and executing service level agreements (SLAs) and maintenance contracts.
  • SLA & Performance Reporting: Own the production, trend analysis, and delivery of monthly and quarterly SLA reports, ensuring absolute compliance with contractual service levels and high customer satisfaction.
  • Stakeholder Orchestration: Drive internal coordination with Hardware & Software Engineering, Repair, Validation, and IT Support teams to ensure proper resource allocation and maximize productivity.

Run Projects & Fleet Modernization (Retrofits & Upgrades)

  • End-to-End Lifecycle Coordination: Lead complex Run projects during critical fleet updates (upgrades, retrofits) through all stages-from launch and design to validation, field deployment, and final acceptance testing (VA/VSR)-in close partnership with the Technical Project Manager.
  • Rigorous Scheduling & PMO Discipline: Initialize and maintain macro and micro project schedules. Track workloads, task dependencies, and milestones using standard internal PMO tools.
  • Meeting Cadence: Establish and lead internal alignment structures, including weekly operational check-ins and monthly reviews.

Commercial & Financial Performance

  • P&L & Margin Protection: Actively monitor the financial health and P&L of your designated accounts, optimizing costs and revenues to prevent margin erosion.
  • Invoicing & Cash Flow: Ensure all service invoices are issued, tracked, and paid on time in accordance with contractual payment terms.
  • Scope Integrity & Up-Selling: Identify risks and proactive commercial opportunities to upsell services, negotiate contract amendments, or secure new service agreements, directly growing the revenue of our Transport Business Unit services.

Customer Relationship Management

  • Primary Interface: Act as the trusted day-to-day point of contact for external stakeholders, public transit authorities, operators, and engineering consultants (AMO/MOE).
  • Steering Committees: Prepare, lead, and follow up on customer technical meetings and executive project steering committees.

Your background

  • Industry Experience: Proven track record in project management or service delivery within the Transport, Mobility, Smart Transit, or Software-as-a-Service (SaaS) industries.
  • SLA & Run Mastery: Demonstrated experience managing complex, client-facing maintenance contracts or service agreements with strict SLA requirements.
  • Financial Savvy: Strong experience managing project-level finances, cost forecasting, invoice tracking, and contract change management (P&L/margin optimization).
  • Communication & Collaboration: Exceptional communication skills with a natural ability to translate technical concepts into business-driven solutions for clients and senior management.
Service Manager at Arrive
Position posted 6 days ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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