Artificial Labs on cord

Artificial Labs

Documentation Lead

External position
London, UK
Hiring internally for Artificial Labs?
Internet
We collaborate with leading insurers, using technology to save time, money and increase sales.
Active
6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Technical Writer
Experience level: Lead
Core skills considered: Technical Writing
Other skills considered: CI/CD

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

At Artificial, there are three primary sources of documentation we maintain:

  1. Client-facing product documentation for insurance business users (brokers, underwriters and operations teams using our platform)
  2. Our internal documentation site, which is our most heavily used documentation surface, built docs-as-code from the engineering repository and authored largely by engineers.
  3. Our public API documentation, owned and authored by our Integrations team from auto-generated OpenAPI specifications.

The below responsibilities break down how each of these three sources are to be managed.


Responsibilities

  • Own the client-facing product documentation (1) end-to-end: strategy, information architecture, standards, tooling and content quality
  • Own the internal documentation gap backlog (2):
  • proactively identify potential gaps and triage incoming gap reports
  • route each one to the best-placed author and chase it to completion
  • write the content yourself where you're the right author
  • Steward the internal documentation site (2) and public API documentation (3): set the standards, information architecture and editorial bar for content authored by engineering and integrations teams, and keep the publishing pipelines healthy
  • Interview engineers about new features as they ship, and demystify them for non-technical readers before anyone has to ask
  • Act as editorial reviewer on documentation changes, catching duplication, misplacement and unclear writing before it ships
  • Write and maintain the highest-value client-facing content yourself: core product guides and release communications
  • Select, build and run the documentation toolchain, including docs-as-code workflows (static site generators, CI/CD, review gates) where they serve us best
  • Design and operate AI-assisted authoring pipelines that raise quality and throughput without sacrificing accuracy
  • Build the contribution model: templates, style standards and review processes that let product managers and engineers contribute content you curate rather than gatekeep
  • Partner with the Integrations team on API documentation: raise the quality of guides and examples around the auto-generated reference without taking authorship away from the experts
  • Partner with product and customer-facing teams so documentation ships with releases, not after them
  • Measure whether documentation is working: usage, search behaviour, support deflection and client feedback, and act on what you find
  • Set the standard for clear technical communication across the company

About you

  • 6+ years in technical writing, documentation engineering or a closely related discipline
  • Demonstrable experience producing end-user product documentation, plus enough developer documentation experience to edit and improve API guides credibly
  • Hands-on experience owning documentation tooling, including docs-as-code workflows (for example Git-based authoring, static site generators, CI pipelines)
  • A portfolio or writing samples that show you can make complex technical material clear for both technical and non-technical readers
  • Used to working in a fast-paced, technological environment, with all the ambiguities this presents: flexibility will be needed
  • Confident in reading and understanding code and pull requests, so that you are able to identify where documentation might need adding/editing

We especially want to hear from you if you have:

  • Built or substantially restructured a documentation estate, not just contributed to one
  • Experience establishing contribution models where engineers and product managers write and you edit and curate
  • Practical experience using LLMs in documentation workflows, with a clear-eyed view of where they help and where they fail
  • Familiarity with structured documentation frameworks such as Diataxis
  • Familiarity with OpenAPI specifications and generating reference documentation from source
  • Previously worked in a scale-up environment
  • Come from an InsurTech, FinTech or other regulated-industry background
Documentation Lead at Artificial Labs
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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