Artificial Labs on cord

Artificial Labs

Lead Forward Deployed Designer

External position
London, UK
Hiring internally for Artificial Labs?
Internet
We collaborate with leading insurers, using technology to save time, money and increase sales.
Active
6 months ago
Posted
a week ago
Checked
cord regularly checks that external positions are still open
15 hours ago

Skills & Experience

Job roles: UX Designer, UX Researcher
Experience level: Lead
Core skills considered: UXPin, User Research, User Testing, Prototyping
Other skills considered: Wireframing, Copywriting, Product Design, Stakeholder Management

Logistics

Base salary: Undisclosed
Some companies on cord are unable to disclose salaries publicly due to internal company policies. Message the company for salary information.
Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

Today, a key part of delivery has no clear owner: problem framing before configuration begins.

On the customer side, there are rarely UX specialists - only domain experts and sponsors who describe needs as pre-formed solutions.

On our side, configured workspaces are built by Forward Deployed Engineers (FDEs) in our Transform team: experts in the platform, accountable for shipping to a deadline, but not trained designers.

Our Platform teams have design expertise but are often too far removed from individual implementations to influence the moments that matter most.

The result is pretty predictable: we move quickly into "how" before we are confident about the "what" and "why."

Your mandate is to slow down at the right moment and make sure we're solving the right problem - then help the team implement the best platform-valid solution.

This is a founding role. You would be the first Forward Deployed Designer (FDD) at Artificial, hired into an enabling function within the Platform team, with the mandate to define how the function works and to build it out. Later, FDDs would join the Transform teams in hands-on client roles: you'd take part in hiring them (with our support), then line-manage them directly.


Responsibilities

  • Establish the FDD function. Define the operating model, the patterns, and the ways of working from scratch.
  • Grow and manage the team. Take part in hiring subsequent FDDs and line-manage them as they join.
  • Join customer + FDE sessions early (problem framing and discovery), not only at reviews once decisions are already fixed.
  • Translate requests into problems. For example, turn "we need a confirmation button before this step" into:
    • the user behaviour driving the request
    • two or three platform-valid approaches
    • a recommendation, with trade-offs explained
  • Prototype and test ideas quickly using the most effective medium (written specs, wireframes, workflows, or light code). We care more about clarity and platform realism than polished artefacts.
  • Provide credible pushback when the customer's proposed solution doesn't address the underlying problem.
  • Codify patterns and precedents so knowledge moves from individual memory into shared team infrastructure.
  • Level up the FDE team's design instincts over time. You shouldn't be the only person who can think about UX across the two teams; part of the job is coaching, so the capability can spread.
  • Use workspace signals (e.g. session data and call analysis) to surface risks early - before they become escalations.

About you

You are a designer who thrives in ambiguity and constraints, someone who can bring structure, judgement, and clarity to complex, real-world delivery.

You likely have experience in enterprise/B2B software where:

  • the design system already exists
  • the hard part is framing the right problem and navigating stakeholders
  • solutions must work within meaningful technical and organisational constraints

You understand technical concepts fluently. Part of the role would involve writing code (with plenty of LLM and human assistance) using our in-house DSL (Domain Specific Language). We don't want you to be an engineer, but we do need you to be comfortable reading and writing some code, reasoning about how a configurable system behaves, and understanding what the platform can and can't express, well enough to hold a credible conversation with engineers and to explain these constraints to customers when necessary.

You have managed designers. You're comfortable with line management of a small team (roughly three to five people) and have hired designers before. Early on, you'd do this hands-on yourself; as the function grows, you'd manage the FDDs who follow.

Insurance or Lloyd's experience is a plus, but is not a requirement. We care more about how you think about complex platforms and stakeholders than about prior domain knowledge, which you can learn here.

We especially want to hear from you if you have

  • Collaborative skills with an emphasis on product quality.
  • Experience in insurtech, insurance or related industries.
  • Strong problem-solving skills.
  • Experience in a distributed work environment.
Lead Forward Deployed Designer at Artificial Labs
Position posted a week ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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