Ascot Group on cord

Ascot Group

Delegated Claims Governance Manager

External position
London, UK
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Insurance
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Posted
a month ago
Checked
cord regularly checks that external positions are still open
2 days ago

Skills & Experience

Job roles: Business Operations
Experience level: Senior, Lead
Core skills considered: Business Analysis, Stakeholder Management, Process management, Project Management, Data Analysis
Other skills considered: Escalations handling, Building Teams, Risk mitigation, Customer service

Logistics

Base salary: Undisclosed
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Employment type: Permanent
Remote working: Hybrid
Visa sponsorship: Not available

Job Description

This role requires a high-performing delegated claims governance manager to focus on delegated underwriting claims oversight, governance and control of outsourced adjusting service providers including Coverholders and Delegated Claims Administrators (DCA).


Governance, Control and Oversight

  • Negotiating, issuing and updating new and in-force DCA Agreements and management of DCA relationships;
  • Issuing new and renewal declarations to existing DCA contracts;
  • Production of all addendums, endorsements and CH claims wordings when required;
  • Maintaining up to date governance logs of all DCAs and Coverholders with Claims authority including co-signed agreements, declarations, addendums, endorsements, performance and engagement in line with business and Lloyd's standards;
  • Overseeing binding authority / lineslip / consortia and DCA Claims Workflow including an assessment of the claims handling procedures and reviewing claims clauses within delegated authority agreements;
  • Agreeing loss funds and claims handling authority limits, including liaising with line Underwriters, Ascot claims handlers, Coverholders, DCA's, Velonetic, Brokers and "co-insurer" carriers, where applicable;
  • Management and oversight of relationship with Vitesse PSP, Velonetic DA services and other delegated authority solution providers;
  • Management of non-Vitesse / non-FCP loss funds including a regular review of loss funds held by Coverholders or DCA's. Identify where funds can either be optimised or repatriated as soon as appropriate, to maximise utilisation of capital;
  • To collaborate with and be the claims escalation contact for the Delegated Authorities team for due diligence and conduct checks. Ensure due diligence is undertaken and satisfactory to meet Ascot's standards both pre and post entering any claims agreements;
  • Where a DCA or CH is involved in a high-risk product, as part of the product review and approval process, responsible for feeding into the Conduct Team their assessment/results of the conduct checks on the Coverholder or DCA, both for new and renewing products. Also, the Coverholder or DCA's ability to meet the claims reporting and Lloyd's standards is in line with Ascot's expectations;
  • Ensure adherence to the Lloyd's DA Claims Principles and update/ implement processes and internal procedures where required;

Stakeholder Engagement

  • Handling any stakeholder queries (both internal and external parties) on delegated authority related business in a suitably prioritised manner;
  • Point of contact for Vitesse and Faster Claims Process ("FCP") including oversight of transition from traditional loss funds to FCP funds, where appropriate, and other claims related Market initiatives;
  • To collaborate with and be the claims escalation contact for the Delegated Authorities Bdx Manager in relation to all claim's bordereaux processes. Including optimisation, oversight of late receipt, data quality issues and non-compliance of the bordereaux reporting standards received from delegated claims handling parties;
  • Be the Claims representative to the various internal delegated underwriting related committees and execute all associated responsibilities;
  • Membership of relevant insurance market committees and organisations;
  • Attend market claims meetings and other claim related external meetings;
  • Provide coaching, knowledge transfer, guidance and training to more junior team members when required;
  • Deputise for the Head of Claims Operations where required;
  • Be available for meeting brokers, Coverholders, DCAs, co-insurers and clients including, where necessary, business travel;

Data, Analytics and Innovation

  • As required by the Chief Claims Officer and/ or Head of Claims Operations, provide appropriate management information to the Executives and Board of Directors to ensure effective monitoring of the delegated claims portfolio;
  • Responsible for the monitoring of delegated claims management performance including MI assessments, DCA/ CH engagement and leveraging all data insights available;
  • Become the SME of the internal DA MI Dashboard and own the evolution of data improvements in line with business and Lloyd's expectations;
  • Facilitate and execute the DA claims change and optimisation strategy to further enhance our delegated claims services working closely with UWs, DA team, Business Product Manager and Head of Claims Operations.
  • Embrace a continuous improvement mindset and consider use of AI, automation or toolsets that will improve our delegated claims governance.

Portfolio Oversight and Performance

  • In collaboration with the DA Audit Manager, oversight of the DA claims audit process including; scheduling, scoping, report review, recommendation issuance and closure;
  • Manage and analyse all MI and performance reporting available to ensure comprehensive oversight of DCA and CH performance. Escalation of any issues and provision of DA and CH insights in line with Lloyd's standards to the Head of Claims Operations.
  • Contribute to exit strategies or change of DCA/ CH when required, ensuring continuity of service and regulatory compliance;
  • Responsible for monitoring and reporting of performance of DCAs and CHs providing services on high-risk products linked to consumer duty, using data from bordereaux received, internal DA Dashboard and regular performance reports received;
  • Pro-actively manage on a structured material basis, effective DCA and CH engagement scheduling to ensure oversight, collaboration and issues can be discussed and addressed.
Delegated Claims Governance Manager at Ascot Group
Position posted a month ago

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Starling Bank on cord

Starling Bank

Full Stack Engineer (ML Ops)

London, UK
FinTech · Banking · Finance
A better bank for everyone
Active
over 6 months ago
Responds to
0% of requests
Responds in
1h 55m
Requests
7 pending

Skills & Experience

Job roles: Full Stack
Experience level: Mid, Senior
Core skills considered: Java, React, Redux, AWS, JavaScript

Logistics

Base salary: £70K - £110K
Employment type: Permanent
Remote working: Hybrid (up to 2 remote days p/w)
Visa sponsorship: Not available

Job Description

Starling is the UK’s first and leading digital bank on a mission to fix banking! Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

Starling is the UK’s first and leading digital bank on a mission to fix banking! We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way.

We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our technologists are at the very heart of Starling and enjoy working in a fast-paced environment that is all about building things, creating new stuff, and disruptive technology that keeps us on the cutting edge of fintech. We operate a flat structure to empower you to make decisions regardless of what your primary responsibilities may be, innovation and collaboration will be at the core of everything you do. Help is never far away in our open culture, you will find support in your team and from across the business, we are in this together!

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Hybrid Working

We have a Hybrid approach to working here at Starling - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. We don't like to mandate how much you visit the office and work from home, that's to be agreed upon between you and your manager.

Our Data Environment

Our Data teams are excited about the value of data within the business, powers our product decisions to improve things for our customers and enhance effective and agile decision making, regardless of what their primary tech stack may be. Hear from the team in our latest blogs or our case studies with Women in Tech.

We are looking for talented data professionals at all levels to join the team. We value people being engaged and caring about customers, caring about the code they write and the contribution they make to Starling. People with a broad ability to apply themselves to a multitude of problems and challenges, who can work across teams do great things here at Starling, to continue changing banking for good.

Requirements

We have built our entire banking platform in house and mostly in Java. We are looking for people who want to work on building the tooling that is used by our engineers on a daily basis.

We are looking for people who are truly full stack, and are as comfortable polishing their javascript front end as they are debugging the innards of their java applications database interactions, or standing up infrastructure with terraform. We are looking for people who can:

  • Design REST apis.
  • Code backend services, ideally using Java, or another other server side compiled language.
  • Develop modern front ends, ideally using React and Redux.
  • Get their code into the cloud and support it there, ideally on AWS.
  • Believe in clean coding, simple solutions, automated testing and continuous deployment.
  • Like to take ownership of a feature from the original idea through to live.
  • Think (like us) that a small number of empowered developers is the right way to deliver software.

Company Benefits

  • 33 days holiday (including flexible bank holidays)
  • An extra day’s holiday for your birthday
  • 16 hours paid volunteering time a year
  • Part-time and/or flexible hours available for most roles
  • Salary sacrifice, company enhanced pension scheme
  • Life insurance at 4x your salary
  • Hybrid/remote working
  • Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
  • Generous family-friendly policies
  • Varied social groups set up and run by our employees
  • Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
  • Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

Full details are available on our careers site

Interview Process

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team:

  • Stage 1 - 30 mins with one of the team
  • Stage 2 - Take home challenge
  • Stage 3 - 90 mins technical interview with two team members
  • Stage 3 - 45 min final with an executive and a member of the people team
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